: United Breaks Guitars V2.0 Ms Irlweg

Aug 18th, 2009, 12:54 PM
Now with an Octoberfest theme the video YouTube - United Breaks Guitars: Song 2 (http://www.youtube.com/watch?v=h-UoERHaSQg)

The song is also released on iTunes as well just got an email from iTunes.

Aug 18th, 2009, 07:20 PM
Tip of the hat to Dave Carroll for turning disaster into a million bucks worth of free publicity.

Aug 18th, 2009, 07:50 PM
Hah! Fabulous! Be sure to wait until after the credits roll... hilarious!

Aug 19th, 2009, 03:39 PM
Which song and video do you like of the trilogy thus far? The second video was shot in HD. At first listening I didn't like Song2 but now I prefer it. What are your thoughts?

Aug 19th, 2009, 04:50 PM
I think both of them are great, but I prefer the first one. I found the second one a little bit over-the-top and more, well, made up. Maybe I'll like it more if I listen to it more, but in a way I think the extra production and higher quality kind of spoiled it, like it became more of a professional publicity/story piece rather than an ordinary disgruntled customer using his talents to get back at the company.

Sep 22nd, 2009, 12:26 PM
Dave Carroll is going to Washington (http://www.cbc.ca/canada/nova-scotia/story/2009/09/21/carroll-guitar-hearing.html) - for Congressional Hearings. Fabulous! :D


Sep 22nd, 2009, 01:03 PM
OK The band is performing "United Breaks Guitars" in Washington the night before a faux hearing. Question is; Are they renting instruments? Sending them via the postal service? Are they flying United?.....:D

Tai Chi
Sep 23rd, 2009, 05:53 PM
There are so many good people doing good work for clueless corporations. I hope "Latriciawhiteagain" has not caused you any problems, by stealing your identity on a youtube video response.

I really think you should be in the next music video by the Sons of Maxwell. If United knows what's good for them, they'll allow it, as an apology to you for making you defend such silly policies, and as a show of good faith to the many abused customers who need to know that United will try not to let such corporate stupidity continue.

Ms. Irlweg, you are clearly good at your job. I hope United changes their policies, and let you use your powers for good.

It is important for people to realize that when an agent is effectively enforcing a bad policy, or failing to serve the interests or rights of a customer, or otherwise presenting a bad impression of a company, that it is the fault of the administration and ownership. It never does any good to lay one's anger at the feet of the people on the front line.

It is a good customer who can see the cause of the real problem and quickly climb the chain of command to the person in charge. My friend, Ross, did this at a store in Toronto. He politely insisted on seeing the supervisor, and immediately told the supervisor to get the manager. In short order, he realized that the manager was not responsible, and managed to insinuate himself into a top floor office where he challenged the executives to justify the systemic failures that had led to his complaint. He got satisfaction. And motivated the company to become better at serving their customers and making money.

When the first iMac (remember the blueberry iMac?) was being marketed in Canada, there was such a great demand for them that there was a 3-month waiting list. A customer in a Vancouver store got on her cell phone and climbed the chain through Apple. In the course of an afternoon she had managed to get the CEO on the phone. Apparently, Steve Jobs said, "How did you get this number?" He spoke to the woman for several minutes, arranged to get her a computer, and asked her to come work for Apple. This was a clear example of a customer seeing the real issue, and expressing it well to the right people. It was also an example of a well run company with its priorities more-or-less in the right place.

Steve Jobs and Apple have learned a lot from their mistakes over the years. They have also proven themselves to be quite different from other companies. The give a clear impression of sincerity that is not merely a front, but an essential characteristic of the company, its staff, and its customers. They are a company that still exists, in spite of their success, as a member of a greater community.

It is very difficult for corporations to maintain this quality. As time goes by, the myopic views of accountants and shareholders eliminate the positions of insight and responsibility from the structure of the corporation. It then causes the corporation to rot or implode, making a heck of a mess and leaving the community feeling betrayed and abused.

I teach tai chi (http://www.taichicentral.com) and other Chinese martial arts in a small school (http://www.cloudmountainmartialarts.com) in Orillia. I am not likely to be susceptible to the great pressures that threaten the integrity of large corporations. But I struggle daily to maintain the integrity of my business, and to serve the people of my community honestly and fairly. I know all too well that even a one-person company can be vulnerable to the corrupting influence of the bottom line.
I feel that my art and my business is usually misunderstood. This often causes me to feel a little defensive. But it does not serve me well to constantly challenge my potential customers on their understanding of what I do. It serves me better to understand their needs and to find honest ways in which I can better serve them. Knowing myself and knowing my customer sometimes means that I will turn away a significant amount of potential business. But deceiving myself about my importance, or deceiving the customer about my relevance would be instantly self defeating.

The irony is that you can often deceive yourself more easily than you can deceive your customer. (In martial arts it is also true that a person will lose more because of their own lack of awareness and sensitivity than due to the weakness of the opponent.)
If you forget the real purpose of your existence as a company, and forget the profound role that each of us has in the world, then you are bound to fail.

Compassion and awareness are key to the survival of a martial artist, a business, a community, and the world as a whole. That is the real bottom line.

Sep 23rd, 2009, 06:03 PM
And all this has what to do with guitars? Exactly that is?

Sep 24th, 2009, 11:54 PM
http://thechronicleherald.ca/toons/Brucex24.jpg (http://thechronicleherald.ca/toon.php)