: Macbook: suddenly shuts off!


Pat McCrotch
May 9th, 2007, 07:23 PM
When my white Macbook gets at about 10-15% on the battery meter it just shuts off unexpectedly. It used to warn me that I was running on reserve battery power before (at about 9% battery life) and when my battery got to 0%, my mac would go into sleep so that upon reconnection, it would recover its previous state.

Now it just shuts off and when I plug in, I have to boot from the "off" state thus having lost any website I was visiting or any text I happened to be typing. I think it might have to do with the recent battery upgrade or perhaps my motherboard it starting to die.

Anyone else experience this?

monokitty
May 9th, 2007, 07:39 PM
Not a new issue - the battey is defective. If your unit is under a year old, you qualify for a replacement battery unit under warranty. Visit any AASP. If your unit is over a year old, you'll have to flip the $159 bill for a new one, regardless if you have extended AppleCare, as batteries are wear & tear items.

HowEver
May 9th, 2007, 07:40 PM
Assuming you are still covered by warranty (MacBooks not being all that old and all), call Apple and say these phrases:

"MacBook Random Shutdown"

and

"MacBook Battery Not Working."

That should do it.

monokitty
May 9th, 2007, 07:41 PM
Assuming you are still covered by warranty (MacBooks not being all that old and all), call Apple and say these phrases:

"MacBook Random Shutdown"

and

"MacBook Battery Not Working."

That should do it.

Calling Apple is a complete waste of time, FYI.

Apple's response:

"Postal code, please."

--

"Okay, the nearest AASP is..."

;)

But no, really, customers don't need to document every issue with Apple. (AASP's ignore most Case Numbers, as they aren't relevant.) As well, it isn't a "random" shut down issue - the unit shuts off because the battery goes dead while on battery power; the computer is reading a false charge percentage because the battery has malfunctioned.

Pat McCrotch
May 9th, 2007, 07:58 PM
Will they just send a new battery or do I have to give up my computer for a while will it ships? I'm hoping to get a new computer soon, mine is a real lemon. Even on a clean install (just OS X with nothing else) it is slow and sluggish. My roomie has the exact same Macbook and it runs very quickly. Here's what's happened with my Macbook:
-harddrive fails (no recoverable data/mechanical failure)
-superdrive doesn't work properly, replaced
-my screen flickered frequently before I first brought it in, INSO (certified Mac service point) said they would fix it. It worked for a few days then started again.

Given the bad performance, I'm expecting the motherboard to go next, maybe then I'll get a new Macbook.

monokitty
May 9th, 2007, 08:01 PM
Will they just send a new battery or do I have to give up my computer for a while will it ships?

Most AASP's will allow you to take your unit back while they wait for the replacement part, or keep your old battery (without your MacBook) and call you once the new battery arrives. Likewise, Apple may send you a battery to exchange if you ask, but they may require AASP verification that it is, indeed, the battery at fault.

HowEver
May 9th, 2007, 08:44 PM
Despite what you may hear to the contrary, it is imperative that you document these issues, and have an Apple rep. do the same.


http://macbookrandomshutdown.com/

http://forums.macrumors.com/showthread.php?t=213531

http://docs.info.apple.com/article.html?artnum=304308

MacBook: Shuts down intermittently
If your MacBook shuts down randomly during use, a downloadable firmware update is now available that resolves this issue.

The MacBook SMC Firmware Update v1.1 improves the MacBook's internal monitoring system and addresses issues with unexpected shutdowns. This update is recommended for all MacBook systems, including those that received warranty repair.

You can use the Software Update feature of System Preferences, or download the MacBook SMC Firmware Update v1.1 from Apple Software Downloads.

Note: If your MacBook is running Mac OS X 10.4.6, you won't be able to see the SMC Update until you update to Mac OS X 10.4.8. Once you have updated your system software, the SMC Update will appear as an option in Software Updates.
MacBooks running Mac OS X 10.4.7 will be able to download and install the SMC Update, so it is not essential that you update your system software, although Apple always recommends updating to the latest version of the system software.

If your MacBook is in a state where it will not remain on long enough to install the update, wait for the issue to reproduce itself. Once the MacBook has turned itself off, turn the computer on the by holding the power button down. Keep the button down until you hear a single long tone. Once you hear the tone you can release the button, install the recommended updates, and restart as you would expect.

If you continue to experience trouble with your MacBook after applying both updates please contact AppleCare for further assistance.

http://arstechnica.com/journals/apple.ars/2007/04/27/apple-acknowledges-macbook-battery-problems

http://forums.macrumors.com/showthread.php?t=300809

http://www.apple.com/support/downloads/batteryupdate12.html

http://docs.info.apple.com/article.html?artnum=305256

monokitty
May 9th, 2007, 09:21 PM
Macbook Random Shutdown (http://macbookrandomshutdown.com/)

That would be a troll web site. ;) In fact, it's directly comparable to this web site:
http://www.geocities.com/mymazdasux/

"My Mazda Sucks."

HowEver - the issue at hand is not a random shut down, if it's the battery at fault. As I stated above:
"As well, it isn't a "random" shut down issue - the unit shuts off because the battery goes dead while on battery power; the computer is reading a false charge percentage because the battery has malfunctioned."

HowEver
May 9th, 2007, 11:10 PM
Good points. Has anyone, as of yet, called Apple directly about potential bad batteries, or asked the same at an AASP?



HowEver - the issue at hand is not a random shut down, if it's the battery at fault. As I stated above:
"As well, it isn't a "random" shut down issue - the unit shuts off because the battery goes dead while on battery power; the computer is reading a false charge percentage because the battery has malfunctioned."

eMacMan
May 11th, 2007, 02:36 PM
Will they just send a new battery or do I have to give up my computer for a while will it ships? I'm hoping to get a new computer soon, mine is a real lemon. Even on a clean install (just OS X with nothing else) it is slow and sluggish. My roomie has the exact same Macbook and it runs very quickly. Here's what's happened with my Macbook:
-harddrive fails (no recoverable data/mechanical failure)
-superdrive doesn't work properly, replaced
-my screen flickered frequently before I first brought it in, INSO (certified Mac service point) said they would fix it. It worked for a few days then started again.

Given the bad performance, I'm expecting the motherboard to go next, maybe then I'll get a new Macbook.

This is a real problem. Same issue 3 times you can count on a new MacBook. 3 different issues and you may have to be insistent. Call Apple Care, ask for a supervisor get the case number. Then press for a replacement. At this point it is costing Apple more to keep fixing this lemon than it would to replace it! Good luck:)

BTW do not waste your time; go directly to the supervisor. The guy/gal answering the phone has no authority to authorize a replacement. You will need to talk to their supervisor for that to happen.