: MacBook Pro keyboards - Apple Extended Repair Program


CubaMark
Jun 23rd, 2018, 12:16 AM
Apple acknowledges faulty MacBook and MacBook Pro keyboards with new repair program (https://www.theverge.com/circuitbreaker/2018/6/22/17495326/apple-macbook-pro-faulty-keyboard-repair-program-admits-issues)
Extended service for four years from original purchase date

https://cdn.vox-cdn.com/thumbor/cJW1fT9ivluanPHiJYvjnShXIVE=/0x0:2040x1360/1820x1213/filters:focal(857x517:1183x843)/cdn.vox-cdn.com/uploads/chorus_image/image/60155387/jbareham_161108_1263_0184.0.jpg

Apple has officially acknowledged that there are problems with its “butterfly” mechanism built into the keyboards (https://www.theverge.com/2018/6/1/17366334/macbook-pro-keyboard-not-working-faulty-butterfly-lawsuit-wwdc-2018) of the recent MacBook and MacBook Pro laptops. The company is now offering an extended keyboard service program (https://go.redirectingat.com/?id=66960X1514734&xs=1&url=https%3A%2F%2Fwww.apple.com%2Fsupport%2Fkeyboa rd-service-program-for-macbook-and-macbook-pro%2F) for computers affected by the issue, via iMore (https://www.imore.com/apple-macbook-macbook-pro-keyboard-service-program).

The extended warranty covers replacement of one or more keys or the whole keyboard, depending on the extent of users’ problems, and it covers eligible laptops up to four years after the computer was bought at retail. (Every MacBook and MacBook Pro model with the butterfly switches seems to be included.) That’s dramatically longer than the limited warranty the computers ship with or even Apple’s extended AppleCare Plus.

According to Apple’s service page (https://go.redirectingat.com/?id=66960X1514734&xs=1&url=https%3A%2F%2Fwww.apple.com%2Fsupport%2Fkeyboa rd-service-program-for-macbook-and-macbook-pro%2F), the program covers the following issues:


Letters or characters repeat unexpectedly
Letters or characters do not appear
Key(s) feel “sticky” or do not respond in a consistent manner

Complaints from users about Apple’s recent laptop keyboards have grown in the past weeks and months, with people saying that the keyboards tend to fail entirely when encountering dust and the fragile design makes them difficult to repair. And while it’s certainly taken longer than most users would probably have liked, it’s good to see Apple is finally taking steps to solve the problem.

(TheVerge (https://www.theverge.com/circuitbreaker/2018/6/22/17495326/apple-macbook-pro-faulty-keyboard-repair-program-admits-issues))

baker_jeff
Jul 6th, 2018, 02:30 AM
I wonder if my liquid damaged (but repaired) 2017 MBP will be covered...

pm-r
Jul 6th, 2018, 03:21 PM
I wonder if my liquid damaged (but repaired) 2017 MBP will be covered...


I would certainly expect it to be covered if it qualifies as an included model and Apple did the original repair.

But when was the "repair" done and did Apple do it as they may have used a revised keyboard that apparently resolved the problem.

Which leads to the question — is your present "repaired" keyboard actually sticking or not working correctly???


- Patrick
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CubaMark
Jul 6th, 2018, 03:41 PM
I wonder if my liquid damaged (but repaired) 2017 MBP will be covered...

As far as I understand it... nope. Unless you have the AppleCare+ which covers accidental damage. Your credit card company (if you used one to purchase) may also offer accidental damage coverage.

pm-r
Jul 6th, 2018, 05:10 PM
As far as their article says, AppleCare+ is not even mentioned and has nothing to do with the repair program.

Just read and see if the conditions are met:
Keyboard Service Program for MacBook and MacBook Pro
https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/




- Patrick
======

CubaMark
Jul 6th, 2018, 07:53 PM
As far as their article says, AppleCare+ is not even mentioned and has nothing to do with the repair program.

Just read and see if the conditions are met:
Keyboard Service Program for MacBook and MacBook Pro
https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/

I brought up AppleCare+ only as a possible recourse to the liquid damage that baker_jeff mentioned, not inferring that the extended keyboard service program.

AppleCare+ for Mac

Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support.

AppleCare+ for Mac extends your coverage to three years from the original purchase date of your Mac and adds up to two incidents of accidental damage coverage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.1

In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.
(Apple (https://www.apple.com/support/products/mac.html))