: Apple is hit by wave of class action lawsuits - Can you make a claim?


rgray
Dec 24th, 2017, 11:52 PM
Apple is hit by wave of class action lawsuits after admitting it DOES slow down old iPhones to save battery life - so can YOU make a claim (http://www.dailymail.co.uk/sciencetech/article-5205637/Apple-sued-slow-performance-older-iPhones.html)

Well that's my question!! How does one make a claim...... :eek:

SINC
Dec 29th, 2017, 04:35 AM
Apple apologizes for iPhone slowdown drama, will offer $29 battery replacements for a year

Apple just published a letter to customers apologizing for the “misunderstanding” around older iPhones being slowed down, following its recent admission that it was, in fact, slowing down older phones in order to compensate for degrading batteries. “We know that some of you feel Apple has let you down,” says the company. “We apologize.”

Apple says in its letter that batteries are “consumable components,” and is offering anyone with an iPhone 6 or later a battery replacement for $29 starting in late January through December 2018 — a discount of $50 from the usual replacement cost. Apple’s also promising to add features to iOS that provide more information about the battery health in early 2018, so that users are aware of when their batteries are no longer capable of supporting maximum phone performance. This is a significant change in attitude around iPhone batteries — a decade ago, when the first iPhone came out, Apple said most iPhone users would never need to replace their batteries.

IOS WILL OFFER MORE INFORMATION ABOUT BATTERY HEALTH IN EARLY 2018

iPhone owners have long believed Apple artificially slows down older phones to drive new sales. But the new information from Apple about performance management poured gasoline on that long-simmering frustration, leading to a lot of bad press and multiple lawsuits. What made it all seem worse is that the scope of the performance penalty only came to light after being discovered by a developer instead of being clearly disclosed by Apple.

The iPhone 6, 6S, SE, and 7 have much slower peak performance as they get older and their batteries aren’t able to provide as much power to the processor. Apple had actually announced this change to performance along with iOS 10.2.1 a year ago, as the fix to a problem with the iPhone 6 that caused unexpected shutdowns if older batteries couldn’t provide enough power to the processor. But it wasn’t transparent about the performance penalty, and the new benchmarks suggest the penalty is much more significant than previously believed.

“THIS FEATURE’S ONLY INTENT IS TO PREVENT UNEXPECTED SHUTDOWNS”

For its part, Apple continues to insist that it’s never artificially slowed down phones — just that it’s aggressively managing phone performance to maximize the lifespan of iPhone batteries. “This feature’s only intent is to prevent unexpected shutdowns so that the iPhone can still be used,” according to a new knowledge base article Apple published alongside today’s letter. “This power management works by looking at a combination of the device temperature, battery state of charge, and the battery’s impedance. Only if these variables require it, iOS will dynamically manage the maximum performance of some system components, such as the CPU and GPU in order to prevent unexpected shutdowns.”

More:

https://www.theverge.com/2017/12/28/16827248/apple-iphone-battery-replacement-price-slow-down-apology

MacUnited
Dec 29th, 2017, 07:59 AM
I’m contemplating if this issue will be big enough to warrant selling my shares..

rgray
Dec 29th, 2017, 12:25 PM
iFixit matches or beats Apple’s $29 replacement battery deal for devices too old to qualify (https://9to5mac.com/2017/12/29/replace-iphone-battery-kit/)

iFixit battery kits - 7Plus right back to 4S - https://www.ifixit.com/Kits - apparently can be delivered from their Canadian store (no border bullshit!!)

smashedbanana
Dec 29th, 2017, 01:53 PM
iFixit matches or beats Apple’s $29 replacement battery deal for devices too old to qualify (https://9to5mac.com/2017/12/29/replace-iphone-battery-kit/)

iFixit battery kits - 7Plus right back to 4S - https://www.ifixit.com/Kits - apparently can be delivered from their Canadian store (no border bullshit!!)

Thanks for this. My daughter has been complaining about the battery life on the my old 6 I gave her. No new phone for her!

Or at least until I get this kit, break the 6 trying to replace the battery and then have to order her an 8.

MacUnited
Dec 30th, 2017, 11:15 PM
At 40 dollars, I really don’t see the need to DIY with the battery change, walk to an apple store, give them the phone, walk around and play with X and watch. And then your phone is ready.

18m2
Dec 31st, 2017, 01:36 PM
I have a 6s and don't believe my iPhone has slowed down and has NOT shutdown. Is there a way to measure the strength of the battery or an app that will perform a battery test?

Is it reasonable to still want to have the battery swapped?

MacUnited
Jan 1st, 2018, 04:06 PM
My understanding is that apple, part of their apology, will add this information in a software update,
I’m waiting for that update before deciding if I should change the battery or not, however, you’ll have the program for the whole of 2018, so no need to rush if you have no issues.

18m2
Jan 1st, 2018, 11:25 PM
Thanks for your reply.

polywog
Jan 2nd, 2018, 08:42 AM
Or at least until I get this kit, break the 6 trying to replace the battery and then have to order her an 8.

Exactly this. It's not that great a bargain when you consider throwing in your own free (and possibly inexperienced) labour. In my mind though it's a good option if you don't care if it works at the end of the process, or if you're keen on opening the phone up and see what makes it tick.