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Old Jan 20th, 2012, 10:32 AM   #41
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Agree with you 100%.

We have gone through that discussion before and there was also a ery clear and logical position on that by Apple.

I remember part of the issue was how does Apple know that a product is really stolen and wasn't sold to someone and then reported stolen by the seller.
The whole thing is a police issue - period.
That's easy: if you want any company to keep a lookout for your stolen goods, provide a police report or forget it.

As for the "why pick on Apple" question... I would want other manufacturers of high-value items to be aware of confirmed-stolen goods, and call the cops if or when they're brought in for service.

In this day and age is it really so farfetched to think police and manufacturers could share a little info on stolen goods?

As it stands, just about any theft of personal property is almost certain to go unpunished. A perfectly feasible method of putting a dent in that is staring us in the face, but, bah, let's just blame the victim, it's much easier.

And a side note about false theft reports: if you're a buyer and have any doubts whatsoever about the seller's honesty, use a payment method that leaves a trace (e-transfer, cheque, etc.).
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Old Jan 20th, 2012, 11:16 AM   #42
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Why are we picking on Apple products. They are no more important than my Sony TV, or my Panasonic microwave! If you are going to do it for one product, why not all?
How likely is someone to bring in a Sony TV or Panasonic microwave oven for service that the companies need to keep track of the owners and serial numbers in a way that's easily checked at the store?

Apple already does this, so for Apple, it's relatively simple to flag something as "reported stolen" and check into the situation further. For other companies, this would be much more difficult, but not impossible or without any other value. (They can use the 'stolen goods tracker' as a means for collecting personal information about you for marketing purposes.)

Sure, there will be abuse, but that's not an unsolveable problem.

Is it's Apple's responsibility to do this? No. But it would sure be good customer service if they did.
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Old Jan 20th, 2012, 11:37 AM   #43
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Old Jan 20th, 2012, 11:47 AM   #44
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I remember part of the issue was how does Apple know that a product is really stolen and wasn't sold to someone and then reported stolen by the seller.
The whole thing is a police issue - period.
Exactly. Do you want to get into the middle of a divorce case? Where the husband "steals" the computer and the wife reports it stolen?

It's best that the law is left to those that know how to enforce it and CAN enforce it, and that's the police.
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Old Jan 20th, 2012, 11:53 AM   #45
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Any one that blames any victims of crime, and calls them stupid, is not even close to deserving any apology.
Anyone that doesn't take care of their belongings and isn't responsible, doesn't deserve sympathy.

What he did is equal to leaving his car unlocked and the keys in the ignition.

He doesn't deserve any sympathy.

He's just trying to get a free ride (free money or a free laptop).

You DON'T leave a laptop (never mind a BRAND NEW one) in your car unattended. We tell all our employees that and we don't even use Apple products.
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Old Jan 20th, 2012, 11:57 AM   #46
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How likely is someone to bring in a Sony TV or Panasonic microwave oven for service that the companies need to keep track of the owners and serial numbers in a way that's easily checked at the store?
SEARS does it on ALL appliances. FUTURESHOP and Toshiba (computers, TVs, VCRs) do it. Microsoft does it with their Xbox 360. Any warranteed product you send a warrantee letter into the company or register online, does it.
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Old Jan 20th, 2012, 12:06 PM   #47
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The police provide you with a report. It doesn't prove anything has been stolen, and they won't go looking for anything.

Nothing prevents you from reporting to Apple, with a police report, that an item has been stolen when it hasn't been.

That item you bought from Craigslist or the classifieds? Wait for it to be reported as stolen. If Apple was running a killswitch on all such items, forums like this would explode.

I've had an iPhone stolen. Rogers killed the service on it, as did Apple. It will never be used as a phone again. They did this at my word. That's about all you're going to get.
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Old Jan 20th, 2012, 12:12 PM   #48
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What he did is equal to leaving his car unlocked and the keys in the ignition.
As I understand it, he left it in a locked car and went into the corner store. Someone broke the window to get at it.

That's very different IMO. The equivalent of leaving an unlocked car + keys would be more like leaving your computer sitting unattended on a table at the library. Now that's a very stupid thing some people actually do.

But it's sad when you can leave a store with a purchase, be followed, have your car broken into, and be considered a greedy idiot for your troubles.

If he really was followed then it wouldn't have made much if any difference if he'd left the item in view or not; the criminal knew it was there.
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Old Jan 20th, 2012, 12:23 PM   #49
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It's just sad!

That in these times when you lose or misplace an item esp. a valuable one that it's considered absolutely stolen and gone for good. Maybe 20 or 30 years ago you had hope of getting something back which has happened a lot to me. Oh well, nostalgic I guess.
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Old Jan 20th, 2012, 12:30 PM   #50
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SEARS does it on ALL appliances. FUTURESHOP and Toshiba (computers, TVs, VCRs) do it. Microsoft does it with their Xbox 360. Any warranteed product you send a warrantee letter into the company or register online, does it.
Ah, see, I don't go in for the warranty on anything except my laptop.

If my TV breaks, it's usually not worth bringing it in for repair. But not so with my laptop.

More to the point, though, if my desktop PC breaks there's a ton of places I can bring it to for repair. My Mac breaks, I bring it to an Apple-Authorized Repair Place.

This doesn't have to be a some kind of a draconian system--they could make it a benefit of AppleCare. If a serial number comes up as 'stolen' and it's under AppleCare, make a call to the original purchaser or the owner as designated under AppleCare. (Why else go through the trouble of transferring owners under AppleCare?)

If it's not under AppleCare, you're SOL.

Other manufacturers could use that as a value-add in their own warranty programs.
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