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Old Jul 13th, 2011, 10:14 PM   #1
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Apple Store Question

Anyone know the Apple stores policy on exchanges/store credit with a gift receipt?

I won a 16GB wifi iPad, but I already have a 32GB one so don't really have a need for the 16, ideally I'd like to be able to return it for store credit that I'll use for a new iPhone when it comes out but I'm not really sure if that's going to be a viable option, I suppose I could always try and sell it second hand, but I'd rather not take the hit I'm sure that would entail. Not really too much else in the way of Apple kit I need at this point...
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Old Jul 13th, 2011, 10:25 PM   #2
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Old Jul 13th, 2011, 10:35 PM   #3
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Old Jul 13th, 2011, 10:42 PM   #4
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Originally Posted by Paul82 View Post
Anyone know the Apple stores policy on exchanges/store credit with a gift receipt?

I won a 16GB wifi iPad, but I already have a 32GB one so don't really have a need for the 16, ideally I'd like to be able to return it for store credit that I'll use for a new iPhone when it comes out but I'm not really sure if that's going to be a viable option, I suppose I could always try and sell it second hand, but I'd rather not take the hit I'm sure that would entail. Not really too much else in the way of Apple kit I need at this point...
Am I missing something?

Isn't the point of a gift receipt so you can exchange/return a product that was a gift? I don't see any reason you can't return the item.
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Old Jul 13th, 2011, 11:10 PM   #5
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Originally Posted by Paul82 View Post
Anyone know the Apple stores policy on exchanges/store credit with a gift receipt?

I won a 16GB wifi iPad, but I already have a 32GB one so don't really have a need for the 16, ideally I'd like to be able to return it for store credit that I'll use for a new iPhone when it comes out but I'm not really sure if that's going to be a viable option, I suppose I could always try and sell it second hand, but I'd rather not take the hit I'm sure that would entail. Not really too much else in the way of Apple kit I need at this point...
If it was a prize, exactly what "hit" are you taking? Would seem to me it's all gravy.
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Old Jul 14th, 2011, 12:00 AM   #6
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I'm just assuming that the resale value would be less than the value of the store credit, hence the "hit"... as I mentioned my ideal situation would be to use the credit for a new iphone5 (whenever it actually comes out) but I have a feeling the store credit is only valid for a limited time (and it's still a bit of a guessing game as to exactly when it will launch)... the gift receipt has a date for returns on it, but the fine print on the back is all in french hence my confusion regarding exactly what the stores policies are...
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Old Jul 14th, 2011, 12:14 AM   #7
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Originally Posted by Paul82 View Post
I'm just assuming that the resale value would be less than the value of the store credit, hence the "hit"... as I mentioned my ideal situation would be to use the credit for a new iphone5 (whenever it actually comes out) but I have a feeling the store credit is only valid for a limited time (and it's still a bit of a guessing game as to exactly when it will launch)... the gift receipt has a date for returns on it, but the fine print on the back is all in french hence my confusion regarding exactly what the stores policies are...
Let me tell you about this cool website, its called Google. Its really good at finding things!

Quote:
Gift Receipt Return Policy
Gift items purchased at a retail Apple Store can be returned with an original Gift Receipt within fourteen (14) calendar days of the date of purchase. If the item is returned in the original box, unopened, with the original packaging, we will exchange it or offer you an Apple Gift Card equal to the purchase price of the gift, including tax and any other fees. All other standard purchase policies outlined above apply.
Apple - Legal - Sales Policies - Canadian Retail Sales

So you can return it, get a gift card, and sit on that until the iPhone 5 comes out! Problem solved!
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Old Jul 14th, 2011, 12:30 AM   #8
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Anyone know the Apple stores policy on exchanges/store credit with a gift receipt?
.
Why not phone an Apple Store and ask them?
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Old Jul 14th, 2011, 01:03 AM   #9
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Why not phone an Apple Store and ask them?
Honestly I believe I could pick up a telephone and speak to Barack Obama before reaching a human being at an apple store, especially reaching one that can competently answer a simple question.
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Old Jul 14th, 2011, 10:18 AM   #10
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on the 4 or 5 times i have had to call the apple stores i have been able to speak with a human being 100% of the time.
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