New MacBook Air died. But there is a happy ending. - ehMac.ca
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Old Mar 21st, 2011, 07:44 PM   #1
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New MacBook Air died. But there is a happy ending.

First up: Make sure you back up. As pointed out by csonni in his thread. It can save your bacon. I am very very glad I do.

So last night I was working late, putting some finishing touches on a project. And of course my perfectly stable and 6 day old Air starts crashing. It always happens when you're busy right? The machine would just freeze. no errors, no nothing, it would just lock up. Did the normal restart (kept crashing), then pram etc. Checked the console for errors and nothing. Keeps crashing. Did a SMC reset and I was up and going.

Then around 3am (and about 10 minutes from finishing my work) it crashes again. This time nothing would help. Kept crashing within 5-120 seconds after boot. Left work at 4am a little bit annoyed and very tired.

This morning I come in around 11am, and it boots, runs for 3-5 minutes and crashes again. Same deal. err. Call apple. It's the logic board (which was my guess, I knew it was hardware at this point). They suggest I send it in for repair. Which means I have to ship it there, wait for them to fix it and ship it back. Estimated return is 3 weeks. I explained that I couldn't be without a computer that long. I got lots of projects on the go, deadlines, etc..

So instead I suggested I buying a new one, and I returning my old one (as I have 30 days). Tech guy thinks it's a good plan, but he can't authorize it. So he transfer me to sales. The sales lady was very nice. I ordered a new one (they charged my credit card in the meantime), and expedited the shipping (I asked nicely, they agreed due to the situation). So anyways, if I'm lucky I'll have it on friday, if not monday. With my luck it will be Monday So that's going well.

While I was on the phone with Apple the UPS guy comes. It's my new 27" cinema display. Which I was excited about. But.. now I don't have a machine to use.

But at this point I'm more concerned with what machine I can use for a week. Two of my office mates (who both have small business as well) just ordered new machines. They both got refurb 15" mbps with the i5 (pretty much what I used to have other than glossy display). One of them already migrated and has his old 2007 pre unibody mbp lying around. He's project manager so his machine was pretty low spec. But whatever, it will work. Can't use my new display, but I'm just happy to have something, and I can stick with my 24" Dell ultrasharp for awhile longer.

But my other office mate has a 2008 unibody MBP that he hasn't switched over to yet (he doesn't do tech stuff, so was waiting for another friend to help). I offered to migrate everything for him - like right now & for free - to get him up and going. Hoping I could use his 2008 for awhile. He says he's about to hit the road for a fews weeks for some client meetings and on location photo shoots. And he doesn't want to risk a new machine before he goes, after all, what if his new machine dies like mine?

So… he says to take his brand new MBP and use it until I get my new one. How cool is that? I love this guy!!!!
I owe him some beer and tech support for sure!

So I started my migration of my back up (which I had run just before it died again. I also use dropbox for my work files, and imap, so I'm haven't lost a minute of work). I did have a small freak out when my time capsule wouldn't connect (via ethernet or airport), but a reboot fixed it.

Anyways, all's well that ends well. Other than loosing a a few hours, I'm back up and going.
Got new new display hooked up too!

Yeah. All's well that ends well.

Cheers,
Nick

PS. Make sure you back up!

Last edited by Nick; Mar 21st, 2011 at 09:08 PM.
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Old Mar 21st, 2011, 07:53 PM   #2
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PS: My back up plan was to "rent" a computer from staples. But I would feel bad about doing that.

This also gives me a good chance to demo an i5 laptop again. I knew my Air was faster in the day-to-day than my i7 mbp. But now that I've gone back, I can't believe how much faster it was. Even for me as a design & developer, the ssd makes a much bigger difference than the cpu. I'll expand more when I write my review of the Air vs Pro.

Last edited by Nick; Mar 21st, 2011 at 08:57 PM.
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Old Mar 21st, 2011, 08:25 PM   #3
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Love to hear happy endings.
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Old Mar 21st, 2011, 10:21 PM   #4
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You lucked out bud.
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Old Mar 22nd, 2011, 12:58 AM   #5
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I have to say that BC must have some really nice people! And I think the Air feels very snappy. To be honest, going from 2007 to 2011 Macbook Pro I can barely feel a speed difference... and thats 2 extra cores and 2gb ram (which I can def. see makes all the difference). Summer is when I will upgrade to a 128gb SSD, laptops sure do last long nowadays.
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Old Mar 22nd, 2011, 03:25 AM   #6
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You'll love the SSD.
If you can, go for a 240 gb version.
It's nice to have your working files on there too.

I didn't have the SSD for long, but I fell in love with it.
Even going back to a 7200rpm is annoyingly slow.
From boot up to app launch times, to working on photos and design files, it feels like the machine is dragging it's heels.

Last edited by Nick; Mar 22nd, 2011 at 06:21 PM.
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Old Mar 22nd, 2011, 08:16 AM   #7
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interesting to hear. I posted about a friend thinking about moving to an air instead of a pro because she really, wanted a lighter machine to carry, and people kept posting over and over again about the processor not being as fast and not being able to go to 8 gigs of ram.

Well after some pressure from others she got the i5, and going from a 2.16 core2duo, doesn't really see the performance upgrade, and likely will never upgrade from the 4 gigs it shipped with, and is unhappy with the weight.

I thought the new air is brilliant. I want one.



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Old Mar 22nd, 2011, 05:19 PM   #8
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Yeah, I would say unless the end-user is doing any higher-end work (photography, video, etc...) Or anything that needs some big-time CPU stuff, the Core2Duo MBA with it's speedy SSD will be more than good enough for them, at least "power"-wise.

The other issues are connectivity and DVD-RW. I have many friends I'd tried to steer towards a MBA, but they use their Mac as an all-in-one, Computer, DVD-player, etc... and would miss the DVD-RW Drive.

And Nick, congrats on the good fortune! Sorry to hear that your MBA was a lemon, but glad to hear Apple's helping you out for it!
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Old Mar 22nd, 2011, 06:58 PM   #9
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Quote:
Originally Posted by groovetube View Post
interesting to hear. I posted about a friend thinking about moving to an air instead of a pro because she really, wanted a lighter machine to carry, and people kept posting over and over again about the processor not being as fast and not being able to go to 8 gigs of ram.

Well after some pressure from others she got the i5, and going from a 2.16 core2duo, doesn't really see the performance upgrade, and likely will never upgrade from the 4 gigs it shipped with, and is unhappy with the weight.

I thought the new air is brilliant. I want one.
The Air's are great. I did a lot of reading before getting it, and other than it crashing, I'm very happy with it. Can you friend return hers still and get an air? And you should get one.

I use my machine for work, so if I spend and extra $1000 on a machine it dones't make a huge difference. I'll get what I need. And simply put, I was faster overall with my Air than my i7 mbp. Sure I could of added a SSD to my pro, but having a smaller and ligher machine was more important to me. Just like your friend.

I think we reach the practical limits of cpu power a few years ago; just like we did with horsepower in cars. Other things make a bigger difference now. Which ties into my reply to firefly below.

Last edited by Nick; Mar 22nd, 2011 at 07:13 PM.
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Old Mar 22nd, 2011, 07:08 PM   #10
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Quote:
Originally Posted by fyrefly View Post
Yeah, I would say unless the end-user is doing any higher-end work (photography, video, etc...) Or anything that needs some big-time CPU stuff, the Core2Duo MBA with it's speedy SSD will be more than good enough for them, at least "power"-wise.

The other issues are connectivity and DVD-RW. I have many friends I'd tried to steer towards a MBA, but they use their Mac as an all-in-one, Computer, DVD-player, etc... and would miss the DVD-RW Drive.

And Nick, congrats on the good fortune! Sorry to hear that your MBA was a lemon, but glad to hear Apple's helping you out for it!
I totally agree with you about power. For most people (and even most pro's) other things are more important now, like size and weight. And I learnt the SSD made a bigger difference than the cpu being twice as fast in y i7pro or the i5pro I'm using now.

I too wondered about the optical drive. But frankly I use it maybe 1-4 times a month, and almost always at work. So I bough a external superdrive for those needs. I'll happily trade the weight and size savings for that.

Here's an article from David @ 37signals you may be interested in about his Air. I think he nails it - and he's even talking about the old model which was slower.
The MacBook Air could easily be the only machine - (37signals)

Do you have an Air? If not, maybe you should steer yourself towards one?
I'd highly recommend it!
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