I was just checking over my registration info for the family's macs, iPods, AppleTV, etc. I found that one of my macs is no longer showing an APP. I double checked and triple checked. I went back through my records and made absolute certain that this machine has a registered APP before calling AppleCare.
The person I spoke to at AppleCare was very polite but I got the feeling he didn't believe me at first. He told me there was never any record of an APP on file for this machine. Then I gave him the agreement number and he went off to his Level 2. He came back a few minutes later and said there was a database issue affecting the customer facing support site, which causes me to have a stock warranty displayed. I then asked why he couldn't see it either and he said that they use the same db there. I was assured that I have APP on this machine and that the issue would be rectified.
Has anyone ever seen or heard of this? Anyone want to check their own agreements and make sure they still exist?
I decided to check out my registration and low and behold it's not there. Guess I'll give Apple a call and try to get this sorted. Good thing you made this topic, would of been more of a hassle finding this out if I ever had a problem.