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Old Oct 14th, 2008, 08:20 PM   #1
 
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Apple's policy on dead pixel.

What is Apple policy on dead pixel? I have one dead pixel on my iMac.
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Old Oct 14th, 2008, 08:26 PM   #2
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It depends on how long you've had it and which Genius you get at the bar.

At three weeks, my iMac had about three dead pixels. I brought it to the Apple Store and the Genius was too swamped and tired to bother with a repair request so he asked me if it was cool if he just swapped it for a new one.

I've heard stories though where Apple won't replace nor repair something with fewer than x number of dead pixels (not sure what x is but I've heard 7).
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Old Oct 14th, 2008, 09:13 PM   #3
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Had 1 cm of dead pixels on my MacBook, they replaced the screen; I had Applecare.
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Old Oct 14th, 2008, 11:01 PM   #4
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First of all, most pixels described as "dead" are in fact "stuck" rather than dead. If the pixel is showing a colour other than "black," then it's stuck, not dead, and can often be easily fixed.

Second, unless Apple has changed their policy, ONE pixel problem is within tolerance and its unlikely they will replace it, but it's ALWAYS worth asking.
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Old Oct 14th, 2008, 11:12 PM   #5
 
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First of all, most pixels described as "dead" are in fact "stuck" rather than dead. If the pixel is showing a colour other than "black," then it's stuck, not dead, and can often be easily fixed.

Second, unless Apple has changed their policy, ONE pixel problem is within tolerance and its unlikely they will replace it, but it's ALWAYS worth asking.
To your point, yes, I think its a "stuck" pixel. It shows color "cyan" steadily.
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Old Oct 14th, 2008, 11:18 PM   #6
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Try regularly "massaging" the pixel with a soft, lint-free cloth and a good bit of patience. I have brought many stuck pixels back to life, but sometimes it takes quite a lot of "gentle rubbing" many times over the course of several hours or even days.
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Old Oct 15th, 2008, 12:28 AM   #7
 
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Been thinking of doing that but iMac has a glass which prevent me from "massaging" the LCD directly.

Oh well, I guess I just have to live with it. I ask someone from apple store and it seems that the policy is 5 minimum stuck or dead pixel before they consider fixing or replacing it.
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Old Oct 15th, 2008, 12:30 AM   #8
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To your point, yes, I think its a "stuck" pixel. It shows color "cyan" steadily.
COLOUR!

We are in Canada man! Have some pride in our language!
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Old Oct 15th, 2008, 12:48 AM   #9
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Try running this stuck pixel fixer app: JScreenFix - Fix stuck pixels and screen burn-in
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Old Oct 15th, 2008, 09:48 AM   #10
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What is Apple policy on dead pixel?
Unfortunately, Apple *doesn't* have a set, published policy. All you can do is take it in and hope.

That being said, I'm betting that they won't do anything about one dead pixel.
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