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Old Jun 28th, 2004, 07:18 AM   #1
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Well, it's beginning to look like the press knives (WSJ in this case) are out for Apple again. Time for Jobs to pull another one out of his hat like he did with the iMac!

June 28, 2004
Is Apple Losing Its Sheen?

Its iPod Is Still a Hot Player,
But Core Macintosh Sales
Lag Behind Overall Market
June 28, 2004; Page B1

David Foley, a reseller of Apple Computer Inc. products in Philadelphia, is having a quiet summer. So far, sales of Apple's sleek G5 desktop computers and iBook laptops have been a "tiny bit on the slow side," he says. Other Apple Macintosh models, such as PowerBook laptops, have been moving at a "more consistent level" at his Bundy Computer Co., he notes, with sales up about 5% over last year.

Still, Mr. Foley concludes, "We're not setting the world on fire."

This is a problem for Apple, which convenes its annual world-wide developer conference in San Francisco today. The innovative computer maker, headed by Chief Executive Steve Jobs, has lately been showered with acclaim for its iPod digital music players and its iTunes Music Store download service. But amid the hoopla, the Cupertino, Calif.-based company is facing a dilemma: As the rest of the personal-computer market recovers from the protracted technology downturn, Apple's mainstay computer business isn't participating in the resurgent growth.

Even as overall PC shipments grew 12% in 2003, Apple's computer shipments were flat for the year, according to research firm Fulcrum Global Partners. At the end of March, Apple dropped out of research firm IDC's top 10 list of world-wide computer makers for the first time ever. Apple's share of the global computer market has eroded across the home, business and government markets over the past year, dropping to 1.7% overall at the end of March, down from 1.8% in early 2003, says Gartner (though its share is up in the education market). And in the company's last fiscal quarter, Apple's computer sales were sequentially flat or down across all models, particularly for its flagship iMac desktops.

The trend lines are worrisome because, despite the success of the iPod, computers are still Apple's core business. The music players account for just 14% of overall Apple revenue while Macintosh computers make up most of the rest. What's more, the Macintosh is slightly more profitable for Apple than the iPod. Macintosh gross margins are 23%, according to Wall Street analysts. Gross margins for the iPod stand at 22% and are predicted to decline because of creeping competition in the music player market.

"The bottom line is, where's the money? And for Apple, the money still sits in the PC market," says Charles Smulders, an analyst at Gartner.

Behind Apple's disappointing computer sales is a lack of compelling reasons to buy a new Macintosh, say some customers. While Apple has bumped up the speed and power of its G5 desktops and PowerBook and iBook laptops this year, it hasn't incorporated any big breakthroughs as it has done in the past. Its distinctive iMac desktop, with its egg-like base, has been relatively unchanged for several years and is due for an overhaul. Macintoshes also continue to be priced at a premium to Windows-based PCs, with most Apple computers typically going for well over $1,000 while some basic Windows PCs can be had for $600 or even less.

Emanuel Ruffler, a founder of Mac-Tech, a New York firm of Apple technicians that caters to graphics designers and other creative professionals, says his clients are unlikely to buy new Macintoshes until the machines are better equipped to handle robust applications such as high-definition video. "At this point, if you have a Macintosh from the last few years and it's working fine, there's just no reason to buy new hardware," Mr. Ruffler says. An Apple spokesman declined to comment for this article.

In a recent interview, Mr. Jobs said the "Mac business is doing very well," stressing the company's profitability and goal to increase its base of Macintosh users beyond the current 25 million. "We're trying to do everything we can" to boost Mac market share," said the CEO in a separate interview. He added that the Macintosh division of the company is busy "working on a lot of different stuff."

Apple is planning to launch some new products soon. At its San Francisco developer conference, designed to inspire independent software makers to create more applications for the Macintosh platform, Apple will preview the latest version of its Mac OS X operating system, dubbed Tiger. With cooler graphics and easier maneuverability than its Panther predecessor, Apple is hoping that Tiger will excite more of its followers.

Behind the scenes, the company is working on other projects to jazz up the Macintosh. Among them: next generation word-processing and productivity software, according to a person familiar with the matter. Apple has also made several strategic hires to boost its computer business over the past year and a half, recruiting executives from Adobe Systems Inc., Microsoft Corp. and Critical Path Inc. as vice presidents, says a person familiar with the matter.

Attempts to recruit new users to its proprietary systems, however, have faltered. Apple has launched dozens of company-owned retail stores across the country, and spends millions of dollars a year on slick ads to tout such things as Macintosh's eye-popping software, such as its iPhoto system for digital photos. Yet most of the company's advertising is devoted to the iPod and iTunes -- a fact that turns out to be something of a Catch-22: Resellers like Mr. Foley in Philadelphia say that iPod buyers sometimes wander over to the computer displays in his showroom, but that the music players -- by now practically a fashion accessory -- rarely translate into new Macintosh sales. Apple has acknowledged the disconnect, having said in the past that the iPod isn't intended to drive Macintosh purchases.

In May, Apple reorganized to create an iPod division that is separate from the Macintosh hardware group. The company assigned Jon Rubinstein, formerly the head of Macintosh hardware and an Apple veteran who has worked alongside Mr. Jobs for years, to lead the new unit.

Many of Apple's recent announcements also have centered around strengthening its lead in digital music. Earlier this month, Apple released the AirPort Express base station, which helps transmit music wirelessly from a computer to a home stereo. It followed this move by launching its iTunes Music Store for the British, French and German markets. Last week, Apple introduced a special adapter that integrates the iPod with the stereo systems of certain BMW models.

Despite the focus on digital music, some Apple resellers say the beat of their Macintosh sales goes on. Don Mayer of Small Dog Electronics Inc. in Waitsfield, Vt., for instance, says his company is experiencing 10% to 15% sales growth from a year ago across most Macintosh categories. The only model where sales are "flatter" is the iMac, he notes. But overall, "we see pretty steady growth in the marketplace," Mr. Mayer says.

Others are less sanguine about their slowing Macintosh business. One reseller in the Midwest, who declined to be named, said his Macintosh sales are down 25% from a year ago. "This isn't a seasonal blip," said the reseller. "Apple isn't successful because its computers are priced higher than Windows PCs. If Apple would just sell for less, they just might get a higher market share."

Write to Pui-Wing Tam at [email protected]4

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Old Jun 28th, 2004, 08:03 AM   #2
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Not more woes, just the same old ones re-hashed.
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Old Jun 28th, 2004, 08:11 AM   #3
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It's a crock. It has no relevant baseline.

We were up last year and well up this year.
X is starting to catch in ALL fields and that will open up G5 sales.
Portables are hot.
G5 portables will be incendiary.

Apple's doing just fine in sales - it's other issues with the channel that hurts it. Jobs doesn't step to the Wall Street beat at all. Mark....ignore.

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Old Jun 28th, 2004, 09:39 AM   #4
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yawn. It sooo tiring to re-read the same crap month after month.

using: 2013 retina 15" MBP 16gigs of ram/1tb ssd, iphone5, 2 appleTV 3s.
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Old Jun 28th, 2004, 09:52 AM   #5
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the upgrade cycle on the pc side is different from the mac side.

expect to see g5's start to fly as the OS moves closer to 64 bit, and IBM resolves it's 90 nm problems and gets those clock speeds up.

as for sales being up or down from reseller to reseller - what does this even mean? the author only gives two examples and no background info. one had sales up 15%, the other was down 25%. so? what's the point? there could be other factors contributing to this one reseller's weak sales - poor customer service, a better competitor close by, the online store etc etc.

i think the author should take some remedial journalism classes.

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Old Aug 10th, 2007, 01:13 PM   #6
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Mac woes/service and product

I'm choosing this forum in which to post.

I've been having severe problems with Apple. RE: G3 ibook. Granted, this is an "old," by computer standards, computer. However many friends with PC makes from 5-6 years ago still have functioning computers and haven't had to bring them in for service nearly as many times (about 7) as I have with this laptop, purchased in 2003.

I've read of a class-action lawsuit against Apple for these notebooks, as well as for some G4's, all of whose video chips and logic boards were defective and couldn't be repaired no matter what. The logic board on my computer was replaced last year and this year (2007) completely died (i.e., the video chip no longer works).

Finally, the service I've received has been spotty, with some technicians not taking any time to explain what is going on with the computer and others being the rudest representatives of any computer company, or any company. In particular, the service provided by the Apple certified center i-technique in Montreal, Quebec Canada, has been deplorable. A service agent was not only rude to me but to a previous customer who didn't understand how his software worked.

One more thing - there is no precise complaint number or address that I can see on Apple's site, and no clear instructions on how to recycle parts.

In response to the last listing in this forum, it's no wonder (with my experience and what I've read of others') that Apple is losing sales. Indeed their sales will continue to drop with the INTEL chip improvements and as computers become more and more alike internally and in terms of display.

By the way, I've left Mac after more than 15 years.
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Old Aug 10th, 2007, 01:16 PM   #7
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Old Aug 10th, 2007, 01:24 PM   #8
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Old Aug 10th, 2007, 01:26 PM   #9
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Old Aug 10th, 2007, 01:29 PM   #10
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I suggest you read news that's actually NEWS! The article that starts this thread is 3 YEARS OLD. Apple sales now are better than ever and are actually growing better than PC sales.

MacNN | Apple's 30% sales growth outpaces HP, Dell | OS X upgrade, iPhone may boost Mac sales=

As for your bad service, unfortunately Apple can't control every retailer, but if you report them to Apple, Apple may make a note about it. I'm not sure what they'll do. To complain to Apple you can contact their customer service, there's a 1-800 number I believe. You should be Apple to find it with your papers that came with your computer. If you've actually gone through several service repairs and 2 of them were motherboard replacements, you should have had the option of getting a new ibook from Apple.
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