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Old Apr 2nd, 2006, 11:41 PM   #1
 
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Huge eMac Problem...Gaining Steam

For weeks now, I've had a problem of my 1.0ghz eMac (bought Feb 2004) freezing up completely from time to time. The only way to restart is to hold the power button. I ran every test you can think of, reinstall the OS, switched out RAM, etc. etc. I even asked for help on boards, but I thought I was alone, crying in the wilderness.

But I am NOT alone:

http://discussions.apple.com/thread....01339&tstart=0

Totally insane- apparently there are many, many other eMac owners with the same issue...but so far Apple is not recognizing the problem for what it is-- apparently (I know little or nothing about hardware) "leaky capacitors", on the logic board. To get this fixed straight up will cost more than the machine is worth...but I'm not financially ready to buy a new Mac yet.

What to do? I guess just call Apple and pray for justice. I don't expect my computer to last forever, but I think 2 years for the $1200 I spent is a little weak...wouldn't you agree?

Snubnose
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Old Apr 2nd, 2006, 11:43 PM   #2
 
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AppleCare suddenly appears very inexpensive.

Bite the bullet, and haul it down to a repair shop.
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Old Apr 2nd, 2006, 11:53 PM   #3
 
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Sorry, guytoronto, but this attitude I don't get. First off, why should I have to buy insurance that is very expensive against my product being faulty? I'm not talking about me dropping the device or anything-- this is Apple's mistake. I often hear people saying this Applecare refrain on this group-- but it costs many hundreds of dollars on what already very expensive machines.

Besides, if you read that discussion, you'll see that many people are being hassled by Apple (who refuse to admit the problem) even if they HAVE applecare.
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Old Apr 3rd, 2006, 01:38 AM   #4
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Hi,

How much is the fix?

s.
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Old Apr 3rd, 2006, 09:41 AM   #5
 
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The fix is apparently $400 for the parts, plus labour. Most shops charge 90-100 an hour (at least the ones here in Ottawa), so $500, or $575 with tax. In perfect working condition, the machine is worth about exactly that. Does this seem fair? Imagine if you bought a car, and a few years after the warranty ran out you had to get a defect fixed that cost its entire value!

Oh well, it seems us Mac users would rather just kick it to the curb and go buy another one before complaining to Apple...
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Old Apr 3rd, 2006, 09:49 AM   #6
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Who exactly stopped you from calling Apple?



Quote:
Originally Posted by Snubnose
The fix is apparently $400 for the parts, plus labour. Most shops charge 90-100 an hour (at least the ones here in Ottawa), so $500, or $575 with tax. In perfect working condition, the machine is worth about exactly that. Does this seem fair? Imagine if you bought a car, and a few years after the warranty ran out you had to get a defect fixed that cost its entire value!

Oh well, it seems us Mac users would rather just kick it to the curb and go buy another one before complaining to Apple...
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Old Apr 3rd, 2006, 09:49 AM   #7
 
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Quote:
Originally Posted by Snubnose
Totally insane- apparently there are many, many other eMac owners with the same issue...but so far Apple is not recognizing the problem for what it is-- apparently (I know little or nothing about hardware) "leaky capacitors", on the logic board. To get this fixed straight up will cost more than the machine is worth...but I'm not financially ready to buy a new Mac yet.

What to do? I guess just call Apple and pray for justice. I don't expect my computer to last forever, but I think 2 years for the $1200 I spent is a little weak...wouldn't you agree?
That's one of the problems about Macs - some parts are so expensive. When it comes to HD, DVD/CD. RAM you can easily replace those yourself but a "core" component becomes more difficult....
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Old Apr 3rd, 2006, 11:00 AM   #8
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Quote:
First off, why should I have to buy insurance that is very expensive against my product being faulty? I'm not talking about me dropping the device or anything-- this is Apple's mistake.
You are clearly a very misinformed individual. Why should you buy AppleCare for a product that's faulty? Um, maybe because that's why AppleCare exists? I don't understand how you even have a point in this debate. Products BREAK, dude. Find me a product that has no history at all with faults - doesn't exist. Why do computers have warranty? Why does your car come with a warranty? Why do you pay car insurance? All for the same reason - things break/stop functioning. Factory defects. Even factory defects on a massive scale don't automatically qualify for free repairs. People like you buy computers with the impression they'll never break. Had you bought AppleCare originally, you wouldn't be in this mess and APP for the eMac costs less than your repair quote - substantially less.

Oh, and just an FYI - warranty covers factory defects. Had you dropped your eMac, the damage would NOT be covered. Your eMac problems, being Apple's fault, is why you should have bought AppleCare originally.
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Old Apr 3rd, 2006, 11:25 AM   #9
 
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Quote:
Why do computers have warranty? Why does your car come with a warranty? Why do you pay car insurance?
Not quite right wrt car insurance. More like caving in and buying the extended warranty for the car - which, of course, everyone does, right?

Cheers.
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Old Apr 3rd, 2006, 11:46 AM   #10
 
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Quote:
Originally Posted by Lars
You are clearly a very misinformed individual. Why should you buy AppleCare for a product that's faulty? Um, maybe because that's why AppleCare exists? I don't understand how you even have a point in this debate. Products BREAK, dude.
Part of this attitude comes from the conception propagated by Apple resellers that somehow Apple is a higher quality of product. The higher cost of Apple computers is sometimes justified by this better quality bunk.
Manufacturing defects are usually covered by the manufacturer. From cars to baby seats, you have recalls - the consumer is not on the hook for these cost.

The problem with Apple eMacs and bad capacitors is well known:
http://www.macintouch.com/readerrepo...topic4116.html

Bad capacitors is an industry-wide problem, not just with Apple.

The "misinformed individual" is talking about a manufacturing defect, not normal wear and tear. Funny how so many laugh at FS extended warranties yet accept the same kind of extortion from Apple. Maybe Apple should go back to producing better quality machines instead of cheapening all the components. Has an Apple computer became some kind of disposable appliance?

People who buy expensive computer products expect some normal use out of the units.
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