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Old Mar 15th, 2006, 10:40 PM   #21
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a sad day

I don't know which I find more disturbing, the fact that hardware is breaking sooner, or that so many of the readers here are not only willing to accept it, but berate anyone who suggests that good products, certainly those for which we pay a premium, should last longer than they do.


Personally, I like the things I buy to work for a long time an not to break.

But perhaps that's just me.

~DMG
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Old Mar 15th, 2006, 11:05 PM   #22
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Quote:
Originally Posted by guytoronto
Please contact me at <[email protected]>

Cheers,
Sam

BTW... I now have hamster that I bought from someone on www.ehmac.ca and it works great!
Funniest response ever !!!
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Old Mar 15th, 2006, 11:10 PM   #23
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Quote:
Originally Posted by dmg
I don't know which I find more disturbing, the fact that hardware is breaking sooner, or that so many of the readers here are not only willing to accept it, but berate anyone who suggests that good products, certainly those for which we pay a premium, should last longer than they do.


Personally, I like the things I buy to work for a long time an not to break.

But perhaps that's just me.

~DMG
DMG, you're right, it's ironic.

But it is a fact that hard drives tend to have a high failure rate. It is expected that they fail, often in less than 2 years. This is why there is warranty. This is why there are back-up software. This is why tech-savvy people like MacDoc emphasizes on backing-up.

S**t happens, and for hard drives, s**t happens more often, and it is expected. It isn't a perfect world.

I love TorontoGuy's post.
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Old Mar 16th, 2006, 12:56 AM   #24
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My experience was like Chealion's: the Toshiba drive in my 15" PB gave me lots of warning before it failed. The failure was disappointing, especially since I had paid extra for the 7200rpm drive, it occurred after 18 months, and it was the first piece of internal hardware of any kind to fail on me in 15 years of Apple product use.

I suppose the flipside of that coin is that I've been very fortunate to have only had one failure. At any rate, the upshot is that a) I don't feel like suing, and b) I won't buy a Toshiba drive to replace the dead one.

Oh, and guytoronto rocks.
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Old Mar 16th, 2006, 09:27 AM   #25
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This is not to copy guytoronto but i have another example.

I bought a car, after 2 years the transmission went. The car was well used, had lots of miles and was no longer under warranty. Would I sue the car company or do I expect things in my car to eventually wear out if I put alot of miles on them?
A car is far more expensive than a computer. Transmissions go in cars all the time. So do engines and other expensive components. We all know this is a reality and therefore we all accept it. We may not like it, we may write letters complaining about it, but I dont sue GM because my 2003 Cavaliers tranny went.
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Old Mar 16th, 2006, 11:02 AM   #26
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Quote:
Originally Posted by madgunde
I had a hard drive replaced in my PowerBook 12" under warranty. So did my wife in her iBook. That's what warranties are for. My brother had 2 hard drives die in his Dell Notebook out of warranty. I've seen plenty of hard drives die in all manner of PCs and Macs in my years.

Sure it sucks when hard drives die, but that's a fact of life in the computer world. If you want to start a class action lawsuit against Apple and/or Toshiba because you've had ONE hard drive fail, then so be it, but most Canadians are critical of Americans for wanting to sue for every little thing.
Class Actions legislation is to protect consumers from those companies and individuals who fail to deliver on products given to consumers who pay hard cash for a product based on a company's reputation.

Apple is one such company, much like Maytag, that has build a huge reputation in the marketplace, and when it delivers an inferior product, then they have to be held accountable for it, and this has absolutely nothing to do with geography or nationality (American or Canadian), and everything to do with consumer confidence in a product line.

If Apple, which currently is fighting multiple lawsuits already, doesn't care a whit that there are all these continual hard disks dieing in their laptops, made by one manufacturer, what does that say about customer service? Simple, they are getting a deal by putting in Toshiba drives, and the deal is worth so much, it can afford to have people their hard drives multiple times a year, rather than change the manufacturer/supplier of the hard drives!

Besides that... think of all the money you sink in for the insurance/warranty... that is money Apple pockets, as a measure risk of failure on your part. So, you pay for the computer when you buy it. You get a one year limited warranty, and pay a chunk of cash, if you want to, for their warranty plan (extended warranty), and sink more cash into their pockets. You have a problem, you call them up. Their hard drives are so cheap, they can afford to pay the technician to put another junk drive in your computer. Doesn't make any sense whatsoever! But hey, they get your cash multiple times over, and they invest it and make more cash, and meanwhile people like you and I hope we never hear that Grrrrrrrrrrrrrrrrinding noise again!

No thanks... give me a good reliable drive from a manufacturer that is reliable anyday!

If this continues, Apple will be no different than any other PC company, and then they may as well scrap their motto "Think Different"!, because Apple will be no different than other PC companies!
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Old Mar 16th, 2006, 11:07 AM   #27
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Quote:
Originally Posted by Pavmentsurfer
This is not to copy guytoronto but i have another example.

I bought a car, after 2 years the transmission went. The car was well used, had lots of miles and was no longer under warranty. Would I sue the car company or do I expect things in my car to eventually wear out if I put alot of miles on them?
A car is far more expensive than a computer. Transmissions go in cars all the time. So do engines and other expensive components. We all know this is a reality and therefore we all accept it. We may not like it, we may write letters complaining about it, but I dont sue GM because my 2003 Cavaliers tranny went.
Actually GM and other companies like them DO get sued for those things. For things like that to happen is nor "normal wear and tear"!
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Old Mar 16th, 2006, 11:12 AM   #28
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Quote:
Originally Posted by milhaus
You live in the wrong country. Try our neighbor to the South. Oh yeah, and get real . . .

BTW, I had a drive die in my 12" as well. Guess what? Parts fail every once in a while. If you lost 40 gigs, you clearly didn't back up. Whose fault that is?
I had a back up, but that is not the point... the point is the drive died. Two years old and it died. Toshiba makes an inferior product. Toshiba has suits of its own going on, and other companies that have Toshiba drives have lawsuits as well. Last year Fujitsu had a similar lawsuit for desktop drives. There are promises made by manufacturers, and when they don't deliver on the promise, and by the way, a consumer purchases on a promise of a product being what it is, be it toothpaste, groceries, a cell phone, a LCD HDTV, or in this case, a hard drive. You are buying in the promise that it is a reliable product. When people don't deliver on their promises, they need to be held to account.

By the way... the backup was fine... but hey the inconvenience and the cost of a new drive and installation is not fine, business as usual! That is the point!
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Old Mar 16th, 2006, 11:13 AM   #29
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Quote:
Originally Posted by phobic
it doesn't matter if they backed up two weeks ago, yesterday, last year or never at all. No hardware manufacturer will ever take responsibility for data loss.
Fujitsu was held liable last year in Canada for both hard drive failure and there was compensation for data loss, but the data loss had to be related to professional or educational data.
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Old Mar 16th, 2006, 11:13 AM   #30
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Quote:
Originally Posted by samthemacman
If Apple, which currently is fighting multiple lawsuits already, doesn't care a whit that there are all these continual hard disks dieing in their laptops, made by one manufacturer, what does that say about customer service? Simple, they are getting a deal by putting in Toshiba drives, and the deal is worth so much, it can afford to have people their hard drives multiple times a year, rather than change the manufacturer/supplier of the hard drives!
Sam. Sorry dude. I think if we started a poll here with 3 options:

What do you think SamtheMacMan is trying to do?
a) Teach Apple a lesson for fellow mac'ers' sake
b) A person with strong ethics/morals
c) others

Most people here would pick option C and call you a money-grab.

1st, Apple doesn't make the hard drives, Toshiba does, so go sue Toshiba.

2nd, Apple is not the only hard ware corporation seeking the best deal on 3rd party components to sell. Fact is, ALL computer makers are doing that.

3rd, try reading, most people here are familiar with hard drive failures. 1 or 2 defective product out of a whole batch isn't UNACCEPTABLE.

My family owns a small business... we do tend to make mistakes every other day. The business has been there for over 30 years. If EVERY customer whom had bad experiences with us come together for a class action lawsuit against us. it isn't fair.

Toshiba makes a lot more hard drives in a day than we serve people in a month.

Give them a break. Just because you're not the one making the money...
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