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-   -   Tiger Up-to-Date buyers get the shaft? (http://www.ehmac.ca/showthread.php?t=26273)

ChristianG Apr 29th, 2005 05:23 PM

Tiger Up-to-Date buyers get the shaft?
 
Judging from the postings on the thread for Tiger Shipping, and from my own experience, it would seem that anyone who purchased an "up-to-date" version of Tiger will have to wait to get our hands on it. Just wanted to say that that sucks and blows at the same time. My powerbook will have to wait for it's update. I hope it's soon though. Just letting off some steam.

mguertin Apr 29th, 2005 05:29 PM

I'm in the same boat, the apple store still shows the order as "processing" even though the estimated ship date was on or before today. Oh well, for $11.99 it's ahrd to complain! Was hoping to dive into Tiger this weekend, but I suppose I'll have to get on with Real Life instead ! ;) -- oh wait, no I don't after all, I'll go home and play in my studio instead! LOL

Mark

Pamela Apr 29th, 2005 05:51 PM

and those that live on an island :mad: $*#&@!

Rob Dekker Apr 29th, 2005 05:55 PM

Seems that way. I'll bet that the bean counters at Apple realized that there were more Up-to-Date Tiger buyers than supposed to be and they're trying to figure out a way to route out the bad apples. Hmmm....I wish them luck.

UsedToLoveWindows Apr 29th, 2005 06:41 PM

Mines still at customs in Quebec. So much for "get it on the 29th"!

monokitty Apr 29th, 2005 07:12 PM

04/29/05 - my order just shipped via Up-To-Date program. I didn't have it by April 29th, but it at least shipped on its promised date. Woot. As mguertin stated, it's hard to complain if you're paying just $14 for a kick-ass piece of software, no matter when it ships.

ChristianG Apr 29th, 2005 07:29 PM

well, it looks as if they just shipped it. But unlike everyone else, mine's coming by DHL. weird, or maybe not.

Ottawaman Apr 29th, 2005 07:44 PM

Quote:

Originally Posted by ChristianG
well, it looks as if they just shipped it. But unlike everyone else, mine's coming by DHL. weird, or maybe not.

Ditto DHL

uwbill Apr 29th, 2005 07:57 PM

DHL World Express...

called Apple twice today, response "only retail package is promised to be delivered on 29th, not up-to-date".

Macaholic Apr 29th, 2005 08:23 PM

Mine shipped later today as well via DHL World Express.

monokitty Apr 29th, 2005 08:42 PM

DHL here as well.. at least it's coming! :)

ChristianG Apr 29th, 2005 10:26 PM

I'm new at this. Does the Up-to-date NOT come in the retail box then?

West Coast Boy Apr 29th, 2005 10:44 PM

Mine shipped this afternoon too - DHL World Express As well.

SINC Apr 29th, 2005 10:48 PM

Quote:

Originally Posted by West Coast Boy
Mine shipped this afternoon too - DHL World Express As well.

Mine is installed and running! :)

jonmon Apr 29th, 2005 11:01 PM

just checked my status and i got the same as you guys
not even an email sent to notify me hmm..

SonicBlue82 Apr 29th, 2005 11:31 PM

Same here .. DHL

Never even heard of DHL before ... is it a regular courier service like FedEX/UPS/Purolator? WIll the package be delivered to my door or ... ?

Howard2k Apr 29th, 2005 11:49 PM

Quote:

Originally Posted by SonicBlue82
Same here .. DHL

Never even heard of DHL before ... is it a regular courier service like FedEX/UPS/Purolator? WIll the package be delivered to my door or ... ?

They're a HUGE courier. Not big in Canada, but internationally they're one of the big boys.

monokitty Apr 30th, 2005 12:02 AM

Quote:

Originally Posted by ChristianG
I'm new at this. Does the Up-to-date NOT come in the retail box then?

The Panther Upgrade Discs didn't, so I'm under the impression that the Tiger Upgrade Discs don't, either. Part of why it only costs you ten dollars. ;)

jonmon Apr 30th, 2005 12:15 AM

discs plural?

will the update not be on a dvd?

oh just got my email from apple saying mine shipped :)

quik Apr 30th, 2005 12:16 AM

Shipped via DHL too.

Not sure if they ship in saturday.

monokitty Apr 30th, 2005 12:17 AM

Quote:

Originally Posted by jonmon
discs plural?

will the update not be on a dvd?

oh just got my email from apple saying mine shipped :)

Same difference. ;)

uwbill Apr 30th, 2005 10:31 PM

does any of your DHLers have a tracking number??? i dont get one...

monokitty Apr 30th, 2005 10:33 PM

Quote:

Originally Posted by uwbill
does any of your DHLers have a tracking number??? i dont get one...

None here. I'm already running Tiger so I can't say I care when I get my copy. When I actually do get my copy from Apple, then I can say I'm running a legal copy of Tiger. ;)

uwbill May 1st, 2005 01:22 AM

LOL... i'm sure one of the mods are gonna come after you soon.. lol

ChristianG May 2nd, 2005 12:00 PM

No DHL tracking number for me as well. Just an invoice number. Has anyone recieved their copy yet?

mguertin May 2nd, 2005 12:03 PM

Nope, still waiting, got shipment notice on saturday, no DHL tracking number, no Tiger yet.

Ottawaman May 2nd, 2005 12:04 PM

nope, not here yet. Do they make you sign for it, or just leave it in the mailbox?

ncoffey May 2nd, 2005 12:05 PM

Me neither. Dunno about the mailbox thing. I hope they leave it though.

Rob Dekker May 2nd, 2005 12:07 PM

tick tock and still waiting. No tracking number from DHL.

mguertin May 2nd, 2005 12:08 PM

DHL is nutoriously slow/unreliable. I've had TONS of issues with them in the past, so much that given the choice I refuse to use them. Too bad we don't get the choice here or we may actually have our copies of Tiger already :(

ChristianG May 2nd, 2005 02:35 PM

You'll have to actually be there to sign for DHL. If you're not there they leave a notice there for you to sign and reaffix to your door to let them know you'd let them leave it in your mailbox. I know this because my iPhoto book was sent via DHL.

mguertin May 2nd, 2005 05:50 PM

Just noticed this one on my original up-to-date purchase invoice ....

Estimated ship: By April 29th Delivered within 8-12 business days after shipping

So I don't think any of us should be holding our breath if you bought the up-to-date version. I really wish I didn't have to deal with the online Apple store to do this stuff, it's always been a calamity when ordering through them, at least for me and to top it off DHL is one of the worst shipping companies I've ever had to deal with, both in terms of the shipping times and their customer service.

I've had lost orders through DHL that they claimed weren't even valid tracking numbers in their system (that mysteriously showed up a week after the fact in a box that was barely left intact), I've had very expensive items shipped incorrectly through them -- specifially an Apple network server from Texas to Toronto, which was quoted at a low price based on a long turnaround to receive it (3 weeks), but was billed at an air expedited rate and still took almost 5 weeks to arrive, and the rate was literally 10 times what they quoted. They refused to back down on the billing rate and claimed that it was delivered via air, even though it took 5 weeks to arrive and no one ever asked for it to be shipped with that method and it came on a beat up skid that still had all the paperwork attached to it, showing it had been on at least 6 trucks in the process.

I hope Apple is getting a good deal on this, as we are certainly not! At 8-12 days after the 'estimated' ship date (which they also missed) I could have walked up to Apple Canada from downtown Toronto and picked it up in person, and still had days to spare.

Mark

Ottawaman May 2nd, 2005 05:56 PM

Mark, let apple know about these issues or they will never change

mguertin May 2nd, 2005 06:00 PM

hehe, they know about that one without a doubt ;) And I'm sure they are getting earfulls from a lot of people about not getting Tiger in a timely manner as well. if I don't see it in the very near future I'll probably also have to call and complain yet again.

I read on macfixit.com that Apple is actually offering free stuff for the people that are complaining about the poor deliveries .. a copy of iLife '05, iWork '05 or a $30 off coupon with the Apple store... but i highly doubt this would apply to the up-to-date customers as we're basicallly only paying for (poor) shipping and handling.

Mark

quik May 2nd, 2005 06:32 PM

I did get the free stuff.

They gave me anything I wanted less than 60$.

:)

ChristianG May 3rd, 2005 12:09 AM

Quote:

Originally Posted by quik
I did get the free stuff.

They gave me anything I wanted less than 60$.

:)

How did you manage this??

TheBat May 3rd, 2005 12:35 AM

It's only software, folks!
 
I suppose, as usual, I just don't "get it". My version of X.4 will eventually arrive. It will be a week or so before I actually open the box, and then another week before I actually install it.

I will use that time to pick up tips from you impatient folks! Life is too interesting to spend it waiting for a bunch of 1's and 0's!!

jonmon May 3rd, 2005 01:37 AM

yes, i'm no rush either

as long as it comes sometime this week :)

solidgood May 3rd, 2005 11:06 AM

mine's showing shipped w/ DHL as well, but no shipping #. When I got off the bus yesterday afternoon there was a DHL van pulling away from our building. I wonder if he was trying to deliver it, but I doubt it.
matt

mguertin May 3rd, 2005 11:16 AM

well, the order desk phone support wasn't much help, they said it was "odd" that there was no tracking information, and referred me to a special up-to-date phone number. They have just spent 5 minutes arguing that my order number was not valid, that none of the up-to-date orders should start with a W (presumably for Web).

Have now been on hold for 10 minutes while they are searching for things via my name . . .

This sucks! There's been no offer of anything free for me here, and I've spent over 30 minutes trying to chase this down now... time is money Apple!

Mark


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