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-   -   Tiger Up-to-Date buyers get the shaft? (

ChristianG May 3rd, 2005 11:31 AM

just got off the phone with apple. Had a better go of it than you did Mark. The CSR told me that DHL doesn't use tracking numbers (yikes, hello, international shipping) and that they've been recieving a number of complaints regarding the "different route" that the up-to-daters' orders were sent out. Also they're dealing with a number of fraudulent claims for the up-to date so this slows down the process as well.

mguertin May 3rd, 2005 11:36 AM

Well, the long and short story. No free stuff if you haven't spent at least $1000 at the apple store within 30 days .. i.e. if you didn't buy the hardware from them online you are SOL. They also said they make no guarantees with the up-to-date purchases, and we will "get it when it arrives".

I feel very 'trod upon' in this matter, and will let it be known to all who will listen (I write coluns for several websites). I reccomend that anyone else who is in the same boat let Apple know how you feel. Just because we don't buy the hardware from their online store we get discriminated against and that flat out sucks, what a poor way to treat your customers. I get the feeling that, even though I've just spent thousands of dollars on their hardware, somehow we are treated with much less inportance than if we bought from their online store.

P.S. This was on 3rd call enquiring about this stuff. The second people were convinced that my order didn't even exist (even though I have paid for premium delivery service and am getting poorer service than snail mail LOL)

mguertin May 3rd, 2005 12:15 PM

if anyone wants to read a further rant (it's pretty similar to what I've said here, but if anyone else feels the same please pipe up in the comments and voice your opinion). it's important that Apple gets this message and there's a good chance they just might from my website (I get linked on a lot of larger mac sites generally so it may trickle down).

And of course there's a plug for the forums on there ;)


ChristianG May 3rd, 2005 02:13 PM

Great article Mark! You should try to get it posted on the Macbytes website. i'd be curious to see if this situation only pertains to Canadian customers.

ChristianG May 3rd, 2005 02:23 PM

a message for Quik:

You should really have disclosed that you ordered the retail version of Tiger as opposed to the up-to-date. You had me perplexed there thinking that you had recieved your copy of the Up-to-Date already.

mguertin May 3rd, 2005 02:49 PM


Originally Posted by ChristianG
Great article Mark! You should try to get it posted on the Macbytes website. i'd be curious to see if this situation only pertains to Canadian customers.

Thanks ChristianG

I submitted it there, not sure if they'll post it or not though, they tend to shy away from rants from what I've seen in the past ;)


DP004 May 3rd, 2005 03:37 PM

I received on May 2nd my iLife 05 "update" from iLife 04.
I had sent out the cheque and the update form on February 7th.
I purchased my eMac on Jan. 20th.
That update was to be sent within a week according to the update form.
Or 12?
I have this 2nd class citizen feeling and I don't like it.

But there is hope.
After complaining since the beginning of March, I received last week a "goodwill" iLife 05 update from Apple's Customer Services.
I have now two copies of iLife 05 even though C.S. people were supposed to check about my order before sending me one...

I think next week I will receive a third one.

I wonder if the Apple update program is not handled by a lonely guy somewhere in India?

mguertin May 3rd, 2005 03:47 PM


Originally Posted by DP004
I wonder if the Apple update program is not handled by a lonely guy somewhere in India?

LOL, well put ;) Does make you wonder. I never got resolution on my missing iLife '05 ... bought a mac mini and it didn't come with it, all inquiries failed, they suggested I try the up-to-date but it didn't work for my serial as the machine was supposed to have shipped with it. I just ended up giving up and my local store gave me a copy because of all the issues I went through. I've always had this kind of problem with the apple online offerings, it never works out as expected therefore I avoid it like the plague.

West Coast Boy May 3rd, 2005 05:46 PM

I phoned Apple today asking about the lack of a tracking number for DHL and was advised that the orders should be arriving 5 - 7 days after they were shipped. As mine shipped last Friday I guess I should be seeing it sometime between Wednesday and Friday (sure, sure, I'll believe it when I see it). Although I must say, the route from California to BC is straight up the coast - how long can it take???

mguertin May 3rd, 2005 05:57 PM

If they are shipping from California that is... typically canadian stuff from Apple Canada ships from Mississauga, ON (right next to Toronto). Makes more sense for them to ship one huge shipment of Tiger accross the border to clear it all, then disperse from there ...

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