Tiger Up-to-Date buyers get the shaft? - Page 4 - ehMac.ca
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Old May 2nd, 2005, 02:35 PM   #31
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You'll have to actually be there to sign for DHL. If you're not there they leave a notice there for you to sign and reaffix to your door to let them know you'd let them leave it in your mailbox. I know this because my iPhoto book was sent via DHL.
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Old May 2nd, 2005, 05:50 PM   #32
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Just noticed this one on my original up-to-date purchase invoice ....

Estimated ship: By April 29th Delivered within 8-12 business days after shipping

So I don't think any of us should be holding our breath if you bought the up-to-date version. I really wish I didn't have to deal with the online Apple store to do this stuff, it's always been a calamity when ordering through them, at least for me and to top it off DHL is one of the worst shipping companies I've ever had to deal with, both in terms of the shipping times and their customer service.

I've had lost orders through DHL that they claimed weren't even valid tracking numbers in their system (that mysteriously showed up a week after the fact in a box that was barely left intact), I've had very expensive items shipped incorrectly through them -- specifially an Apple network server from Texas to Toronto, which was quoted at a low price based on a long turnaround to receive it (3 weeks), but was billed at an air expedited rate and still took almost 5 weeks to arrive, and the rate was literally 10 times what they quoted. They refused to back down on the billing rate and claimed that it was delivered via air, even though it took 5 weeks to arrive and no one ever asked for it to be shipped with that method and it came on a beat up skid that still had all the paperwork attached to it, showing it had been on at least 6 trucks in the process.

I hope Apple is getting a good deal on this, as we are certainly not! At 8-12 days after the 'estimated' ship date (which they also missed) I could have walked up to Apple Canada from downtown Toronto and picked it up in person, and still had days to spare.

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Old May 2nd, 2005, 05:56 PM   #33
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Mark, let apple know about these issues or they will never change
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Old May 2nd, 2005, 06:00 PM   #34
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hehe, they know about that one without a doubt And I'm sure they are getting earfulls from a lot of people about not getting Tiger in a timely manner as well. if I don't see it in the very near future I'll probably also have to call and complain yet again.

I read on macfixit.com that Apple is actually offering free stuff for the people that are complaining about the poor deliveries .. a copy of iLife '05, iWork '05 or a $30 off coupon with the Apple store... but i highly doubt this would apply to the up-to-date customers as we're basicallly only paying for (poor) shipping and handling.

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Old May 2nd, 2005, 06:32 PM   #35
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I did get the free stuff.

They gave me anything I wanted less than 60$.

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Old May 3rd, 2005, 12:09 AM   #36
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Originally Posted by quik
I did get the free stuff.

They gave me anything I wanted less than 60$.

How did you manage this??
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Old May 3rd, 2005, 12:35 AM   #37
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It's only software, folks!

I suppose, as usual, I just don't "get it". My version of X.4 will eventually arrive. It will be a week or so before I actually open the box, and then another week before I actually install it.

I will use that time to pick up tips from you impatient folks! Life is too interesting to spend it waiting for a bunch of 1's and 0's!!
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Old May 3rd, 2005, 01:37 AM   #38
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yes, i'm no rush either

as long as it comes sometime this week
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Old May 3rd, 2005, 11:06 AM   #39
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mine's showing shipped w/ DHL as well, but no shipping #. When I got off the bus yesterday afternoon there was a DHL van pulling away from our building. I wonder if he was trying to deliver it, but I doubt it.
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Old May 3rd, 2005, 11:16 AM   #40
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well, the order desk phone support wasn't much help, they said it was "odd" that there was no tracking information, and referred me to a special up-to-date phone number. They have just spent 5 minutes arguing that my order number was not valid, that none of the up-to-date orders should start with a W (presumably for Web).

Have now been on hold for 10 minutes while they are searching for things via my name . . .

This sucks! There's been no offer of anything free for me here, and I've spent over 30 minutes trying to chase this down now... time is money Apple!

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