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-   -   Tiger Up-to-Date buyers get the shaft? (

ChristianG May 2nd, 2005 02:35 PM

You'll have to actually be there to sign for DHL. If you're not there they leave a notice there for you to sign and reaffix to your door to let them know you'd let them leave it in your mailbox. I know this because my iPhoto book was sent via DHL.

mguertin May 2nd, 2005 05:50 PM

Just noticed this one on my original up-to-date purchase invoice ....

Estimated ship: By April 29th Delivered within 8-12 business days after shipping

So I don't think any of us should be holding our breath if you bought the up-to-date version. I really wish I didn't have to deal with the online Apple store to do this stuff, it's always been a calamity when ordering through them, at least for me and to top it off DHL is one of the worst shipping companies I've ever had to deal with, both in terms of the shipping times and their customer service.

I've had lost orders through DHL that they claimed weren't even valid tracking numbers in their system (that mysteriously showed up a week after the fact in a box that was barely left intact), I've had very expensive items shipped incorrectly through them -- specifially an Apple network server from Texas to Toronto, which was quoted at a low price based on a long turnaround to receive it (3 weeks), but was billed at an air expedited rate and still took almost 5 weeks to arrive, and the rate was literally 10 times what they quoted. They refused to back down on the billing rate and claimed that it was delivered via air, even though it took 5 weeks to arrive and no one ever asked for it to be shipped with that method and it came on a beat up skid that still had all the paperwork attached to it, showing it had been on at least 6 trucks in the process.

I hope Apple is getting a good deal on this, as we are certainly not! At 8-12 days after the 'estimated' ship date (which they also missed) I could have walked up to Apple Canada from downtown Toronto and picked it up in person, and still had days to spare.


Ottawaman May 2nd, 2005 05:56 PM

Mark, let apple know about these issues or they will never change

mguertin May 2nd, 2005 06:00 PM

hehe, they know about that one without a doubt ;) And I'm sure they are getting earfulls from a lot of people about not getting Tiger in a timely manner as well. if I don't see it in the very near future I'll probably also have to call and complain yet again.

I read on that Apple is actually offering free stuff for the people that are complaining about the poor deliveries .. a copy of iLife '05, iWork '05 or a $30 off coupon with the Apple store... but i highly doubt this would apply to the up-to-date customers as we're basicallly only paying for (poor) shipping and handling.


quik May 2nd, 2005 06:32 PM

I did get the free stuff.

They gave me anything I wanted less than 60$.


ChristianG May 3rd, 2005 12:09 AM


Originally Posted by quik
I did get the free stuff.

They gave me anything I wanted less than 60$.


How did you manage this??

TheBat May 3rd, 2005 12:35 AM

It's only software, folks!
I suppose, as usual, I just don't "get it". My version of X.4 will eventually arrive. It will be a week or so before I actually open the box, and then another week before I actually install it.

I will use that time to pick up tips from you impatient folks! Life is too interesting to spend it waiting for a bunch of 1's and 0's!!

jonmon May 3rd, 2005 01:37 AM

yes, i'm no rush either

as long as it comes sometime this week :)

solidgood May 3rd, 2005 11:06 AM

mine's showing shipped w/ DHL as well, but no shipping #. When I got off the bus yesterday afternoon there was a DHL van pulling away from our building. I wonder if he was trying to deliver it, but I doubt it.

mguertin May 3rd, 2005 11:16 AM

well, the order desk phone support wasn't much help, they said it was "odd" that there was no tracking information, and referred me to a special up-to-date phone number. They have just spent 5 minutes arguing that my order number was not valid, that none of the up-to-date orders should start with a W (presumably for Web).

Have now been on hold for 10 minutes while they are searching for things via my name . . .

This sucks! There's been no offer of anything free for me here, and I've spent over 30 minutes trying to chase this down now... time is money Apple!


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