Fwiw, when the mobo went on my Ti550 after a few months, I called Apple Canada, they immediately dispatched a courier box and voucher for return shipping. The whole thing was done with no cost to me. This is exactly what I expected based on previous reports I'd read
I would keep asking to have the call escalated (patiently and politely I would suggest) until you get someone who will agree to take care of this.
<BLOCKQUOTE>quote:</font><HR>I called Apple Canada, they immediately dispatched a courier box and voucher for return shipping. The whole thing was done with no cost to me. This is exactly what I expected based on previous reports I'd read<HR></BLOCKQUOTE>
This is the service I would expect from Apple, too, especially if there is no Apple Authorized Service Provide in your community. I wouldn't have bought a Mac if I though I thought there would be a lot of extra costs to have them fix it. I read a lot of posts about Apple service and I was under the impression that they would send a courier box and pay for all the shipping that was needed to get the machine repaired. I still hope this will be the case when (if) I send in my iBook to get some work done on it.
Having dealt with Apple service a lot in my job, I can say thee absolute method is to squeak the wheel.... but the absolute key is to be firm, but polite.
Speaking to anyone with an attitude will put their dander up and you won't get any where.
I'm the same way in my work... If someone comes to me and politely explains their predicament and requests a reasonable solution, my heart bleeds for them and I will many times "bend the rules". If someone else comes is barking demands and talking rude and puts my back to the wall... I'm more than likely going to ask myself if I really want to help this person or go the extra mile.
Ps. I can totally understand you're frustration. Just giving you a tip that being firm but polite will get you places. Especially if this incident is gong to cause you to recomend to your friends and family *not* to buy an Apple product.... if you know what I mean.
Mr. Mayor sir....can we please have a Canadian Kitchen Forum? We really do NEED a place to discuss subjects which are not directly Mac-related, but which might very well affect our ability to buy and use Macs (bit of a stretch, I know...but I'm still being polite, at least)
I am actually considering not recommending any new friends join ehMac UNTIL we get a new Canadian Kitchen Forum and I have several dozen potential new neighbor/full citizens waiting in the wings who will sign up as soon as there is a new Kitchen Forum available (REALLY hard sell here and I'm sure the Mayor's bulls**t detector is ringing off the wall at this point)
Is it a matter of money? I'm ready to cough up some cash to help out if necessary.
"I am actually considering not recommending any new friends join ehMac UNTIL we get a new Canadian Kitchen Forum"
my goodness a moral mugging.
Macdoc is still faithfully sending in new members but would really like some movie & music video recommendations, to debate the Iraq situation..............well you know a bit of a break from an entirely too Mac centric universe this month ( too many sales and staff off sick )