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Old Jun 4th, 2020, 04:07 PM   #1
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looking for support in home

I live in Victoria and am looking for someone to help me troubleshoot and set up my wifi network. Any recommendations?
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Old Jun 5th, 2020, 03:33 PM   #2
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Quote:
Originally Posted by mc3251 View Post
I live in Victoria and am looking for someone to help me troubleshoot and set up my wifi network. Any recommendations?

I would have offered if I was still doing Mac help and support as I had done for many years, but a few hospital visits for some serious health issues and the recent pandemic put a stop to that.

I'm sorry but I do not know of anyone that I could recommend that does such work in your home setup situation.

Maybe you could outline your situation and the problem(s) you are having.

Besides Apple's built-in Help and applications, there are lots of how-tos and tutorials online that should get you working properly.




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Old Jun 5th, 2020, 06:14 PM   #3
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have you asked for help from your ISP provider? I do know Rogers here will help to some degree - just don't tell them Macintosh at the beginning. How about who you bought the wifi product - is that vendor in a position to help?
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Old Jun 6th, 2020, 11:46 AM   #4
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Thank you both for your response. The ISP is Shaw, but beyond telling me I should upgrade to their (highly questionable) mesh system, they aren't very helpful. I need to do some work on my home network...probably a new router/mesh system as I have both hotspots and drops. I've been talking to a couple of service providers and am wanting someone that is knowledgeable on MAC and has actually done some of them.
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Old Jun 6th, 2020, 01:38 PM   #5
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Thank you both for your response. The ISP is Shaw, but beyond telling me I should upgrade to their (highly questionable) mesh system, they aren't very helpful.

I, and actually some of their techs, would tend to agree with you, and most ISPs miss the technical aspects and requirements and upgrade and pay more for a faster speed, or even one of their newer and even faster Fibre+ Network plans that only helps with the total bandwidth and which is usually overkill for the normal household of maybe three or four users.

It is usually the Wi-Fi that creates the congestion and problems, plus the number of users and the design and layout of the house.

If I were you, I would be concentrating on looking at the last details mentioned ... the design and layout of the house.

Plus the current Wireless router you are using of course.

We are currently using Shaw's Rented Hitron CGNM-2250 Wireless modem only because we went to a higher download speed In an included plan a year or so ago, but I have disabled it's Wi-Fi and use the last version of Apple's Airport Express connected for our wireless use In a normal 21 year old wood frame house with a family of two.

It works well for our use, but my son did suffer with some dropouts when they were visiting last year. My other sons have not experienced such problems, But I suspect the old Apple express is getting long in this tooth, and besides there's only available used these days.

The Mesh Wireless systems seem pretty High-end, as well as expensive, and may be a bit overkill for the average user, but I do not know what your situation is nor the details of the Mac models you are using. Don't forget, some of the older Mac models cannot keep up with some of the newest wireless Innovations and speeds.

Send me a PM If you like and I can give you my phone number if you would then like to call me for my opinion of how things are these days for home wireless set ups, but I will be honest in that I have not kept up with all the most recent technology.




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Old Jun 19th, 2020, 08:39 PM   #6
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support at home

thank you all...
Upon reflection I decided to spring for a LInksys Velop AC2200 Whole home system...$450 on sale at BB, and try to install it myself.
Took 1/2 hour. Dead easy. Lightning fast wifi to all corners of my house, including basement suite and garage studio. Might be overkill. I"ll take it.
Sometimes I just need to believe, try and see what happens.
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Old Jun 19th, 2020, 10:29 PM   #7
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Sometimes I just need to believe, try and see what happens.

I am sure you will enjoy your investment.

Call it an early Fathers Day Present!!!

You will also have saved the cost of having a Networking Tech Getting involved, on possibly a cheaper system that might have worked with a lot of fiddling and set up...




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