Frustrated by Wireless Express in Barrhaven/Ottawa - ehMac.ca
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Old Jul 30th, 2010, 06:20 PM   #1
Just Ask Me
 
Join Date: Jul 2010
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Thumbs down Frustrated by Wireless Express in Barrhaven/Ottawa

What can I say?! I lined up early. I was reservation #4. The phones hadn't arrived yet but FedEx was sending them soon. Was told to that they were only getting 4 phones, that they were only giving one phone per billing address/family, and that I absolutely had one with my name on it since I was #4. I left. I called three times further throughout the day and was assured my phone was there and they were only waiting for the activation servers to catch up; they'd call me soon to pick it up.

By 4:45pm I went into the store and was told "Oh! I'm sorry. We gave one of the earlier reservations 2 phones. We have none left."

So silly me says "But the manager said - Only one phone per billing address. That was the policy. I personally watched him tell multiple customers they could only get one phone."

And the young clerk replies "Yeah, I know, but he made an exception. Sorry."

So we call the store manager. No answer. We leave a voice mail. No call back. I emailed him. No response.

Am I angry about not getting a phone? I'm moreso disappointed.

Am I angry about sales representatives that can't keep their words and have a complete FAIL at communicating with the customer? You bet. Big time.

Sorry folks. I just had to vent. Where has customer service gone?

I hope you all enjoy your phones. Have a great long weekend.
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Old Jul 30th, 2010, 06:24 PM   #2
Seriously?
 
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Join Date: Jan 2008
Location: Mississauga, Ontario
Posts: 4,442
Yeah that sucks. You know what happened, someone called in a favour and he gave it to a friend.
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Old Jul 30th, 2010, 06:26 PM   #3
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Yeah. That was my thought too.
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Old Jul 31st, 2010, 01:07 AM   #4
Waiting for Apple Watch!
 
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Join Date: Apr 2010
Location: Ottawa
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Write an official complaint letter to the head office.
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