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Old Aug 20th, 2008, 08:02 PM   #1
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$50 dollar rebate for iPhone rejected

What gives! I received 2 separate letters from Rogers today informing me that I will not be getting the $50 rebate.

One letter says this is because the iPhone doesn't qualify for the rebate program, while the other says the promotion has expired!

I got the thing on July 11th and mailed the rebate on the 13th! I was upgrade eligible and at tier 5. What's going on! Any one else get one of these?

Guess I'm calling them tomorrow.
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Old Aug 20th, 2008, 08:04 PM   #2
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Originally Posted by JayEyes View Post
What gives! I received 2 separate letters from Rogers today informing me that I will not be getting the $50 rebate.

One letter says this is because the iPhone doesn't qualify for the rebate program, while the other says the promotion has expired!

I got the thing on July 11th and mailed the rebate on the 13th! I was upgrade eligible and at tier 5. What's going on! Any one else get one of these?

Guess I'm calling them tomorrow.
sounds like a classic case of rogfoolery!
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Old Aug 20th, 2008, 08:31 PM   #3
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Perhaps filing for two rebates, while qualifying for perhaps one, disqualified you from both.

No doubt a phone call or several will clear this up.
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Old Aug 20th, 2008, 10:04 PM   #4
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Perhaps filing for two rebates, while qualifying for perhaps one, disqualified you from both.

No doubt a phone call or several will clear this up.
Had I sent two rebate forms in that may have been the case

Of course I sent the one, and only one, that I was given at point of sale. Why I received two letters with two different reasons for denial is very strange.

Hopefully it will be rectified in as few phone calls as possible.
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Old Aug 20th, 2008, 11:05 PM   #5
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Perhaps if you sent 2 letters there would have been 4 responses.

Call and ask for customer relations. You can say "cancel my phone" during the voice prompts and you'll get there faster. Again, it may take a few calls, but you may not qualify unless you have a $30+ monthly voice plan (voice alone, with no added features).

It's possible that you were given a rebate form as a sales technique. That's a good argument if customer service says you don't qualify: the store promised it. Then they can credit you, and do a clawback from the store.
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Old Aug 20th, 2008, 11:54 PM   #6
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I don't get it -- are 3G buyers supposed to get a $50 rebate? Or is this just some special case?

I didn't fill out any form, and I paid $199 for a 8GB 3G iPhone. Do I qualify?
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Old Aug 20th, 2008, 11:56 PM   #7
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For upgrades only..

New customers got an instant 'discount'.
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Old Aug 21st, 2008, 01:46 AM   #8
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I thought there is no 50 dolllar rebate on the iPhone even on upgrades? Can anyone say for certain that you do, cause if so i shall be getting one of those rebates asap and mailing it in.
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Old Aug 21st, 2008, 04:27 AM   #9
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I thought there is no 50 dolllar rebate on the iPhone even on upgrades? Can anyone say for certain that you do, cause if so i shall be getting one of those rebates asap and mailing it in.
My upgrade credit of $50 appeared on my bill on my cycle date of the 13th of August as a "Local Airtime Credit" so yes there was a credit.

What made it extra sweet, for me anyway, was that I called them a couple weeks ago when they stopped charging the HUP premium and asked for a credit on the $125 extra I paid for the 16GB model. He intended to credited the whole amount on the spot and I even reminded him about the $50 credit and the agent stated he didn't see it pending so he included that in the credit. End of story was my 16GB phone went from costing me $424 to only being $249!

Quote:
Aug 06 Credit:Hardware Upgrade Charge -519-XXX-XXXX -125.00
Aug 13 Credit:Local Airtime Credit -519-XXX-XXXX -50.00
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Old Aug 21st, 2008, 08:24 AM   #10
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Update: it's possible the mail-in rebates weren't supposed to be given out. If you have a $30+ voice-only plan, check your bill: there should be a $50 credit there.
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