iPhone FAQ - ehMac.ca
Facebook
Twitter
YouTube
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read Advertise


Reply
 
LinkBack Thread Tools Display Modes
Old Jul 8th, 2008, 08:33 PM   #1
Honourable Citizen
 
HowEver's Avatar
 
Join Date: Jan 2005
Location: GTEh
Posts: 15,705
iPhone FAQ

AS OF AUGUST 6th:
http://www.ehmac.ca/ipod-itunes-ipho...tml#post712657

AS OF AUGUST 7th:
http://www.ehmac.ca/ipod-itunes-ipho...tml#post713257

Quote:
Originally Posted by HowEver View Post
I've heard that Rogers is now upgrading *all* existing customers with Tier 1 (the lowest level of) eligibility (meaning, you may be entitled to more savings depending how much money Rogers has retrieved from your pockets since you last upgraded, placing you on a higher Tier) as follows:

8GB iPhone for $249 (with a $50 credit if you have a monthly voice plan of over $31) and
16GB for $349 (with a $50 credit if you have a monthly voice plan of over $31).

Tier 1 upgrades have to pay the $35 activation fee, some other levels do not.

I've also heard that they will not treat requests for retroactive credits positively, but you can always say the word "cancel" and see what happens, if you are under 30 minutes of voice usage.

(Corporate customers are still getting quoted outrageous prices, in some cases; in others, usual prices but awful monthly plans; in others, good plans and good prices; it all depends which phone rep. you get--and that may be the case with this deal as well.)

------------------


Okay, this is lifted from another site, which I'm not going to credit, where it was posted by a known Rogers' employee. I'll add more if it clarifies, if possible, and complete the links if possible.


Quote:
iPhone FAQ's
I hate the 4 generic iPhone plans on the website , can I pick another plan?

Yes. You can pick:
any voice plan with no data added on
any voice plan and add on a data package shown here
any data plan with voice @ $1.00/min (will probably not meet promo requirement though - so no $50 bill credit - read below)

What are the Pricing and Promotional Requirements? (New Activations)

In order to the the promotional pricing of $199(8gb) and $299(16GB). You need to meet the promotional requirements - just like any other smartphone.

The Promotional Requirement for the iPhone is that u need to have a base price plan (MSF) of MORE THAN $30 (so basically $35 base or more) to get that pricing.

Example: 35 Mega Incoming + 6.95 + 0.50 = met requirement
Example: 25 Mega Incoming + 6.95 + 0.50 + 100 US add on mins = does not meet requirement

Keep in mind: Unlike other smartphones, the promotional requirement has nothing to do with data services. Having a data plan or not, it wont affect the pricing of the iPhone.

I walk into the store, and activate a new line, what are they going to charge me?

If you meet the promotional requirements stated above:
8GB = 249-50 Bill Credit = 199 +35 Admin
16GB = 349-50 Bill Credit = 299 +35 Admin

If you don't meet the requirements:
8GB = 249 + 35 Admin
16GB = 349 + 35 Admin

When am I going to get my bill credit?

Within 8 Weeks - Probably your 2nd invoice

How about doing an upgrade to the iPhone on my existing line?

The same $50 bill credit is available when a customer gets an iPhone via the HUP program, as long as their price plan has an MSF of more than $30 (basically $35 or more) and is setup on a minimum 3yr term. Unlike all other phones in the HUP program - there is no mail in rebate involved

So, if the cx's MSF is $35 or more and they resign a 3yr commitment, the HUP pricing will be as follows:

8GB
HUP Tier 1: 349+35Admin +tax - 50 bill credit
HUP Tier 2: 324+35Admin +tax - 50 bill credit
HUP Tier 3: 249+35Admin +tax - 50 bill credit
HUP Tier 4: 249+NOAdmin +tax - 50 bill credit
HUP Tier 5: 224+NOAdmin +tax - 50 bill credit

16GB
HUP Tier 1: 449+35Admin +tax - 50 bill credit
HUP Tier 2: 424+35Admin +tax - 50 bill credit
HUP Tier 3: 349+35Admin +tax - 50 bill credit
HUP Tier 4: 349+NOAdmin +tax - 50 bill credit
HUP Tier 5: 324+NOAdmin +tax - 50 bill credit

*if you don't meet promotional requirements prior to upgrading to the iPhone - you will not get the the $50 bill credit

Cx can find out what tier your in by calling in (tiers based on revenue generated on account since last HUP).

Note: In order to be eligible for the HUP program, 1yr needs to pass since your last HUP or acivation. (You aren't eligible for the iPhone is you got a BB Curve 6 months ago - even if u pay 5000000 a month)

What if I try and cheat the system and 2 months down the line I downgrade my voice plan?

If in the 3yr term you decide to downgrade your plan with a msf lower than $35, we will ask for the $50 dollars credit back. The system will display a pop-up when the rep is processing the change. We are smart!

Ok now the iPhone has this nifty feature called Visual Voicemail (VVM) can I get that feature added on to any voice plan I choose?

Yes. It is an $8 dollar feature. And it doesn't require a data plan - in Canada Rogers will not charge you data to access VVM. One thing to keep in mind: If u have regular VM on the account (say built-in to a value pack) it would need to be excluded from the pack prior to adding it on (cx care can do this). Alternatively you can add on the iPhone value packs onto any voice plan - and then add on the VVM onto that.

example: 35 Incoming + 50 Flex Data + 8VVM + $15 iPhone Value Pack = OK!
example: 35 Incoming + 50 Flex Data + 8VVM + $11 Value Pack = NO!
example: 35 Incoming + 8VVM + $11 Value Pack with regular VM excluded = OK!

Can I get the Unlimited Data Promotion for 3 months?

If you choose the one of the iPhone plans then no, you can not get unlimited for 3 months.

If you're creating your own plan you need to add one of these data plans [ignore the WM title] and sign up for a 3yr data term. This means you need to keep a data plan (upgrading and downgrading is fine) for 3 years. If you removed the data add-on within the 3 yrs - you will be charged $5/month for the remaining months left in the data term to a minimum of $25 and a maximum of $100 (this is called a DECF).

Example:
Month 1: gets a 3yr data plan with 3 months unlimited: chooses $15/2mb plan
Month 2: pays $15 for unlimited
Month 3: pays $15 for unlimited
Month 4: Changes to $50 flex plan - keeps same data commitment NO DECF
Month 6: Downgrades back to $15/2mb plan - cause... you lost your mind - keeps same data commitment NO DECF
Month 7: looks at bill - $5005003832059 in charges gets mad at rogers and removes data all together: DECF = $100

Return Policy?

Same as all other phones: 30day/30min whichever comes first. Stores may have different policy - ask prior to buying

What's this we are hearing about the iPhone needing unbricking if you change SIMs? Can that be done at home with iTunes?

Unbricking the iPhone can be done at the store or at home. Initially - because the iPhone is only available at stores - all unbricking will be done at the store.

If you need to switch sims after the initial setup at the store - you might need to unbrick the phone via the same itunes the phone was first registered to. (you register to iTunes as soon as you get home from the store)

This is so that if someone steals your iPhone - they can't use their sim unless they steal your computer too!

Do I have to sign a commitment to get the iPhone? Will there be a no-contract price?

On July 11th, you will need to sign a 3yr commitment in order to get the iphone. There will be no no-contract pricing available on July 11th. Rogers will announce a no-contract price AFTER the launch date. No other information available as of yet
To be clear, there is no non-contract price right now.
__________________
For sale: black iPod Classic 160GB

Morgan Figueiredo / Fleming = Scammer He's "The G3 Man" here on ehMac.


Last edited by HowEver; Aug 7th, 2008 at 09:10 PM.
HowEver is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old Jul 8th, 2008, 08:53 PM   #2
Full Citizen
 
uPhone's Avatar
 
Join Date: Jun 2008
Posts: 892
Thanks HowEver.

I was right about the $249 for the 8GB iPhone for non-199-eligible-customers. I guess I'll be paying "8GB = 249 + 35 Admin" - however I'm going to call Rogers right now and ask which "tier" i'm in. I'll report back quickly.
uPhone is offline   Reply With Quote
Old Jul 8th, 2008, 09:14 PM   #3
Full Citizen
 
uPhone's Avatar
 
Join Date: Jun 2008
Posts: 892
I called - I am in Teir 3 - but if I wait for my billing cycle to end I will be in Teir 4 she said. This works out well because my billing cycle ends on the 10th of every month - iPhone comes out on the 11th.

HUP Tier 4: 249+NOAdmin +tax - 50 bill credit

So it looks like I'll be paying.... $231.37 - ish. Works for me, that's less than if I would be paying the regular $199

The rep however gave me the tone as if I was an idiot for believing this, saying that it is speculation. Then again, what does she know?
uPhone is offline   Reply With Quote
 
Old Jul 8th, 2008, 09:31 PM   #4
Full Citizen
 
Join Date: Sep 2007
Posts: 59
Quote:
Originally Posted by uPhone View Post
I called - I am in Teir 3 - but if I wait for my billing cycle to end I will be in Teir 4 she said. This works out well because my billing cycle ends on the 10th of every month - iPhone comes out on the 11th.

HUP Tier 4: 249+NOAdmin +tax - 50 bill credit

So it looks like I'll be paying.... $231.37 - ish. Works for me, that's less than if I would be paying the regular $199

The rep however gave me the tone as if I was an idiot for believing this, saying that it is speculation. Then again, what does she know?
If you don't mind me asking, can you give us a ballpark figure that puts you into that tier of pricing for the iPhone?
hugerobots! is offline   Reply With Quote
Old Jul 8th, 2008, 09:51 PM   #5
Full Citizen
 
uPhone's Avatar
 
Join Date: Jun 2008
Posts: 892
Quote:
Originally Posted by hugerobots! View Post
If you don't mind me asking, can you give us a ballpark figure that puts you into that tier of pricing for the iPhone?
Sure, on average about $450 - $550 per month. This is for 2 cell phone lines combined on one Rogers Wireless bill.

I'm curious how this teir thing works. The bills are around the same every month yet somehow I'm being upgraded to Teir 4 on Thursday.
uPhone is offline   Reply With Quote
Old Jul 8th, 2008, 10:15 PM   #6
Full Citizen
 
JayEyes's Avatar
 
Join Date: Nov 2007
Location: Niagara
Posts: 135
Teirs

I was in a Rogers today and the rep explained the teirs. Teirs are based on revenue generated since your last hardware upgrade. Teir 4 means they've generated $2000 from your account since your last HUP and Teir 5 is $2500 generated. I called into customer service today and they did confirm which teir I'm in and told me my price for an iPhone on Friday.
__________________
Jason M

17" MacBook Pro, 17" MacBook Pro Core i7, 2010 Mac Mini, 23 "iMac
AppleTV (V1)
8GB iPhone 2G
32GB iPhone 3GS
32GB iPhone 4
iPad 2 64GB WiFi + 3G
JayEyes is offline   Reply With Quote
Old Jul 8th, 2008, 10:41 PM   #7
 
Join Date: Jul 2008
Posts: 8
Quote:

The Promotional Requirement for the iPhone is that u need to have a base price plan (MSF) of MORE THAN $30 (so basically $35 base or more) to get that pricing.

Example: 35 Mega Incoming + 6.95 + 0.50 = met requirement
Example: 25 Mega Incoming + 6.95 + 0.50 + 100 US add on mins = does not meet requirement

Keep in mind: Unlike other smartphones, the promotional requirement has nothing to do with data services. Having a data plan or not, it wont affect the pricing of the iPhone.

I walk into the store, and activate a new line, what are they going to charge me?

If you meet the promotional requirements stated above:
8GB = 249-50 Bill Credit = 199 +35 Admin
16GB = 349-50 Bill Credit = 299 +35 Admin

If you don't meet the requirements:
8GB = 249 + 35 Admin
16GB = 349 + 35 Admin
so correct me if i am wrong, but if i can still choose a $25 voice only plan and i just do not recieve the $50 billing credit?
DoubleStop is offline   Reply With Quote
Old Jul 8th, 2008, 10:51 PM   #8
Full Citizen
 
Join Date: Jun 2008
Posts: 248
I have a $25 base plan and a $20 Value pack (minus some $$ thanks to retentions) and I want to keep that plan as I'm not giving Rogers a penny for data until they come up with better plans.

I'm teir 5, but won't be eligible for the $50 because my base plan is too low. Do I still get the 8GB iPhone for $224 + No Admin?

EDIT: Nevermind. I read closer and found that that's exactly what I'll pay. Thanks!
slicecom is offline   Reply With Quote
Old Jul 9th, 2008, 03:45 AM   #9
Full Citizen
 
g.c.87's Avatar
 
Join Date: Sep 2007
Posts: 152
So I guess I have to wait to get it. I'm pissed. Im going to go and ask if i can buy out my contract but keep my plan and get the phone on a 3-year deal.
g.c.87 is offline   Reply With Quote
Old Jul 9th, 2008, 03:51 AM   #10
Honourable Citizen
 
HowEver's Avatar
 
Join Date: Jan 2005
Location: GTEh
Posts: 15,705
Unless you upgraded your cell phone and signed a new contract last week, don't guess, phone. Pick up your phone, call Rogers. It is possible that you are guessing wrong. If you get the answer you want, have the Rogers person make a note on your account and get a confirmation number for it. If you don't get the answer you want, thank the person, and call back.

Alternatively, you could stay "pissed" and never know if your guess is a wrong guess.

At the worst, you might have to wait a period of time. At best, you might not.

Quote:
Originally Posted by g.c.87 View Post
So I guess I have to wait to get it. I'm pissed. Im going to go and ask if i can buy out my contract but keep my plan and get the phone on a 3-year deal.
__________________
For sale: black iPod Classic 160GB

Morgan Figueiredo / Fleming = Scammer He's "The G3 Man" here on ehMac.

HowEver is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Rogers Customer Service Statement About iPhone JoeCanadian All iOS - iPhone, iPad, iPod touch, Apple TV & iTunes 20 Jan 22nd, 2007 08:12 PM


All times are GMT -4. The time now is 06:32 PM.



Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Copyright 1999 - 2012, ehMac.ca All rights reserved. ehMac is not affiliated with Apple Inc. Mac, iPod, iTunes, iPhone, Apple TV are trademarks of Apple Inc. Content Relevant URLs by vBSEO 3.6.0 RC 2

Tribe.ca: Urban living in Toronto!