A few weeks ago I got fed up with the Rogers online billing system - it was never working, so nine times out of ten I could not view my bill online.
I received my first printed Rogers Bill today, and it did not fail to disappoint. My June bill was for $756.38, with $619.24 of that being for wireless data use on my 1st generation iPhone. My plan is currently $10 / 10MB, and when I last spoke to Rogers, they said that they would cap the data after that, so I didn't get stuck with a big bill. Obviously that didn't happen.
How much did I download in order to rack up this huge bill, you might ask? I downloaded a whopping 29 MB! Yes, that's right, 29 Megabytes. P.S. It's 2008.
Needless to say, this is completely unacceptable. For future reference, this is what I did to have the charge removed:
1. I called the customer service department, who transfered me to the data department. I spoke with someone there and explained that I was charged $620 for a plan that was supposed to be $10 per month. After a lot of discussion, the best they could do for me was cut the fee in half, making it $310.
2. I spoke to a manager who said "I'd love to help you, but you did use that data." I asked about the new lower rate plans coming out next month, and he said that he couldn't do anything. After some additional discussion, he agreed to cut it to 75% of the original cost, bringing it down to $155. He refused to go any lower.
3. I called back to the customer service department and told the robotic Rogers voice-o-tron that I wanted to "Cancel My Account". This immediately connected me to a Retentions person whose job it was to make me not cancel my account. I told them that I was canceling since I had been grossly overcharged. After some additional time on hold, she eventually refunded the overage on my account.
The moral of this story - if you're overcharged by Rogers, call up and tell them you want to cancel your account. They'll do something about it, since they don't want to lose a customer.
In other news, hopefully the new data plans from Bell are enough to get Rogers to come out with some better data rates!
Bob
I received my first printed Rogers Bill today, and it did not fail to disappoint. My June bill was for $756.38, with $619.24 of that being for wireless data use on my 1st generation iPhone. My plan is currently $10 / 10MB, and when I last spoke to Rogers, they said that they would cap the data after that, so I didn't get stuck with a big bill. Obviously that didn't happen.
How much did I download in order to rack up this huge bill, you might ask? I downloaded a whopping 29 MB! Yes, that's right, 29 Megabytes. P.S. It's 2008.
Needless to say, this is completely unacceptable. For future reference, this is what I did to have the charge removed:
1. I called the customer service department, who transfered me to the data department. I spoke with someone there and explained that I was charged $620 for a plan that was supposed to be $10 per month. After a lot of discussion, the best they could do for me was cut the fee in half, making it $310.
2. I spoke to a manager who said "I'd love to help you, but you did use that data." I asked about the new lower rate plans coming out next month, and he said that he couldn't do anything. After some additional discussion, he agreed to cut it to 75% of the original cost, bringing it down to $155. He refused to go any lower.
3. I called back to the customer service department and told the robotic Rogers voice-o-tron that I wanted to "Cancel My Account". This immediately connected me to a Retentions person whose job it was to make me not cancel my account. I told them that I was canceling since I had been grossly overcharged. After some additional time on hold, she eventually refunded the overage on my account.
The moral of this story - if you're overcharged by Rogers, call up and tell them you want to cancel your account. They'll do something about it, since they don't want to lose a customer.
In other news, hopefully the new data plans from Bell are enough to get Rogers to come out with some better data rates!
Bob