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Old May 12th, 2020, 11:03 AM   #1
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Apple TV - 4K Problems

Apple TV (4K, model A1842) - Recent refurb purchase ( Mid April)

Problem: ATV does not display all episodes of any TV Show from locally stored iTunes library.
It will stream programs from Apple TV +

Process:
ATV home screen > Computer > Local iTunes Library > TV Shows
Selecting a TV show
Several episodes will be displayed across the screen. 
This appears to be a random selection of SOME of the total number of episodes available for any particular TV Show (for example 7 out of 65 available) Text below each icon displays duration (time), not title or description.

A button labeled “Season” is displayed, click on this does not show a choice of season, sometimes just takes you to the first episode displayed on the above list.


I have yet to find a means of selecting all episodes of any TV Show.

I am very annoyed to discover that my new, more advance & $$$, ATV will not do what I could do with my previous/[SIZE=["5"]older 2nd Gen. ATV. (Which still works)[/SIZE]

My iTunes (12.8.2.3 ) Library is located on an external HD, consisting of recorded OTA programs and purchased shows from Apple. All accessible from desktop iMac or ATV Gen.2, without problems. Home Sharing is on, works fine!

ATV connected via ethernet cable, HDMI to older large screen TV.

Computer: mid 2010 27” iMac, OSX 10.12.6

I would appreciate hearing from anyone who has encountered this problem - and found a solution/workaround. All suggestions accepted
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Old May 15th, 2020, 02:25 PM   #2
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The few times I have had issues with my Apple TV 4K and playing video from my iTunes library was resolved by restarting the computer with the iTunes library I was wanting to watch something from. Not a big tech answer, but if you have not done it it is definitely worth a try.

Locally on the computer with the media, can you play those episodes? Are they by any chance greyed out on the iMac?
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Old May 15th, 2020, 02:45 PM   #3
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Thanks for the suggestion, but yes, I've restarted the computer, restarted iTunes, restarted to TV-4, no difference.

I can access all episodes from my iMac, and If I reconnect my old Apple Tv2, all is good.

I generally can get at least one episode of each program, sometimes a few more but cannot get access to the next seasons episodes.

I'm currently looking at Infuse as an alternate route.
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Old May 15th, 2020, 03:41 PM   #4
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I haven't had that issue. Have you tried calling Apple?
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Old May 20th, 2020, 08:51 AM   #5
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Another simple option is do a clean wipe of the Apple TV and set it up as new. Could be a glitch in there somewhere that reinstalling the OS will fix.
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