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Old Dec 15th, 2019, 12:10 AM   #1
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iPhone not receiving SMS text messages

I recently upgraded to an iPhone XR and now I'm not receiving important SMS text messages. As well, Google Authenticator has stopped working. When I input the code Google sends it's alwasy rejected. Without either of these, I am unable to sign on to email I need for work. Desperate for help on these issues.
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Old Dec 16th, 2019, 08:56 AM   #2
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Upgraded from what?
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Old Dec 18th, 2019, 01:58 PM   #3
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An iPhone 6.
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Old Dec 18th, 2019, 08:24 PM   #4
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An iPhone 6.

Do you still have your iPhone 6, and is it still working???

If so why not carry on using it until you can get the problem sorted out.

What did you use to transfer your user data and settings???

I would highly recommend imazing.app, for backup and transfer.

It's on sale right now for a fraction of its regular price!!!


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Old Dec 19th, 2019, 12:35 PM   #5
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When I input the code Google sends it's alwasy rejected. Without either of these, I am unable to sign on to email I need for work. Desperate for help on these issues.
Check the date and time are the same on both devices (maybe one isn't set to automatically sync with your carrieres ntp server). Date/Time are essential to Google Authenticator and OTP's as a whole

See if with your work there is a TEST site for your OTP. WIth ours I can login on the network, get to the OTP manager and test my OTP codes to make sure they will work externally.

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Old Dec 25th, 2019, 05:09 PM   #6
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Well, it turns out the SMS message problem was cured with a new SIM chip. Still haven't got Authenticator to work, but at least now I can authenticate my work log-in via text message. Thanks for taking the time to try to help me out. All the best in the New Year.
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Old Dec 26th, 2019, 02:20 PM   #7
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Well, it turns out the SMS message problem was cured with a new SIM chip. Still haven't got Authenticator to work, but at least now I can authenticate my work log-in via text message. Thanks for taking the time to try to help me out. All the best in the New Year.

That's good to know that a SIM chip can go bad. Something else to check I guess when things stop working.

Good sleuthing however you did it.


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