I've heard that support over the phone sucks, but haven't had to call koodo for anything. The online services have been good and I've changed my plans a few times depending on what they've offered at the time.
I've avoided pay as you go, and just gone month to month with their regular plans.
Not that I'm pro-contract but a contract phone does offer some benefits. I mean if you're perfectly happy with the plan you have, some of us do have some pretty good deal that we've aqcuired over the years, then it can be a prety decent savings. Compare a 64GB iPhone5 for instance - $1015 from apple after tax (I'm actually stunned that a phone can cost so much btw) vs $428 after tax on contract- a whopping $587 cheaper. So if you plan on having phone service for 3 years and like the plan you're getting, then perhaps this is a good way to save some cash.
Granted you are locked in to the carrier so no popping in a SIM card from AT&T while away, but you can still use your phone if you need to as is.
Not saying this is the right way to go for you, just an alternative to why a contract price might be worth your while.
"You think that's air you're breathing?"