Thank you all very much for your advice. I really appreciate it. Could someone please direct me to where I can find instructions for setting up a WPA2 network? I've set up a new network before and I thought I did the same steps as last time but I must be forgetting a step and can't get it to work.
The exact steps are dependent on the brand and model of your router. Here are the general steps and links to half a dozen manufacturer's support sites
Thanks. I didn't know that. Actually I will be replacing the router -- decided to cancel Bell and give Rogers a try. They're probably just as bad but they offered me a good deal for internet + TV so I thought I"d give them a try. Just had way too many negative experiences with Bell and this last incident just gave me more incentive to leave.