Does Rogers hate iChat AV?

boba fett · Nov 12th, 2005, 06:11 PM

I've been getting messages from Rogers stating that my computer is doing strange lookups and has twice suspended my cable. As it turns out, iChat does these frequent lookups that looks suspicious enough to Rogers to suspend my account. I explain to them that I'm sure many Rogers customers are iChat users and the iChat software is nothing illegal. Has anyone else encountered this problem and are there any solutions?

RicktheChemist · Nov 12th, 2005, 10:10 PM

I think Rogers hires their tech support staff at the corner store or something...

RtC

mikef · Nov 12th, 2005, 10:24 PM

boba fett, do you have any PCs also connected to your Rogers network?

I do not imagine that iChat is doing anything that would look like a break-in attempt, otherwise many, many more people would be bothered by it.

boba fett · Nov 13th, 2005, 08:44 AM

no PCs on the network.

adagio · Nov 13th, 2005, 08:59 AM

I use iChat daily and haven't had any problems with Rogers.

RicktheChemist · Nov 13th, 2005, 09:20 AM

Could Rendezvous.. err.. Bonjour be causing problems with the network?

Has Rogers told you exactly what ports are affected?
Do you use a large amount of bandwidth? Could be an excuse to get you off their system...

RtC

RicktheChemist · Nov 13th, 2005, 09:35 AM

Trying to find a support forum that mentions anything similar to this..

Broadband reports only mentions about continuous DNS lookups...

RtC

draz · Nov 13th, 2005, 03:59 PM

I have 2 rogers highspeed accounts. One at home and one at my office both of which i use iChat AV on and have yet ot exdperience any thing of the sort. (as much as i hate rogers, i hate them a little less then bell...)

mguertin · Nov 14th, 2005, 04:25 PM

do you have an open wireless router possibly? Or maybe a misconfigured router? It's possible that someone is either connected to your network, or bouncing of of your router to do some nasties that you are getting blamed for ...

Nov 12th, 2005, 06:11 PM	#1
boba fett Full Citizen Join Date: May 2003 Location: Toronto Posts: 73	Does Rogers hate iChat AV? I've been getting messages from Rogers stating that my computer is doing strange lookups and has twice suspended my cable. As it turns out, iChat does these frequent lookups that looks suspicious enough to Rogers to suspend my account. I explain to them that I'm sure many Rogers customers are iChat users and the iChat software is nothing illegal. Has anyone else encountered this problem and are there any solutions?

Nov 13th, 2005, 03:59 PM	#8
draz Full Citizen Join Date: Jun 2005 Location: Downtown Toronto Posts: 646	I have 2 rogers highspeed accounts. One at home and one at my office both of which i use iChat AV on and have yet ot exdperience any thing of the sort. (as much as i hate rogers, i hate them a little less then bell...) __________________ A little bit of gear... Using Macs since 1985...

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Nov 12th, 2005, 10:10 PM	#2
RicktheChemist Honourable Citizen Join Date: Jul 2001 Posts: 3,543	I think Rogers hires their tech support staff at the corner store or something... RtC

Nov 12th, 2005, 10:24 PM	#3
mikef Honourable Citizen Join Date: Jun 2003 Location: Newmarket, ON Posts: 1,850	boba fett, do you have any PCs also connected to your Rogers network? I do not imagine that iChat is doing anything that would look like a break-in attempt, otherwise many, many more people would be bothered by it.

Nov 13th, 2005, 08:44 AM	#4
boba fett Full Citizen Join Date: May 2003 Location: Toronto Posts: 73	no PCs on the network.

Nov 13th, 2005, 08:59 AM	#5
adagio Honourable Citizen Join Date: Aug 2002 Location: Toronto Posts: 1,428	I use iChat daily and haven't had any problems with Rogers.

Nov 13th, 2005, 09:20 AM	#6
RicktheChemist Honourable Citizen Join Date: Jul 2001 Posts: 3,543	Could Rendezvous.. err.. Bonjour be causing problems with the network? Has Rogers told you exactly what ports are affected? Do you use a large amount of bandwidth? Could be an excuse to get you off their system... RtC

Nov 13th, 2005, 09:35 AM	#7
RicktheChemist Honourable Citizen Join Date: Jul 2001 Posts: 3,543	Trying to find a support forum that mentions anything similar to this.. Broadband reports only mentions about continuous DNS lookups... RtC

Nov 14th, 2005, 04:25 PM	#9
mguertin Honourable Citizen Join Date: Apr 2005 Location: Oakville, ON Posts: 4,935	do you have an open wireless router possibly? Or maybe a misconfigured router? It's possible that someone is either connected to your network, or bouncing of of your router to do some nasties that you are getting blamed for ...