Teksavvy + Apple TV = Pain

Jugger Grimrodd · Mar 16th, 2011, 12:36 AM

I just switched to Teksavvy, you know, to save some money.

I tried to rent a movie on my Apple TV, 30 minutes later, I almost got to watch it.

Is this the "throttling" I have heard so much about? Will MLPP resolve the issue?

I am so disappointed right now. I might have to go back to Rogers (Noooooooo!).

Is anyone here a Teksavvy customer? Have you seen the same thing? Have you got MLPP? Does it help?

Any advice would be appreciated.

fjnmusic · Mar 16th, 2011, 01:34 AM

HD loads sower than regular, and high speed internet will definitely get you better results. From the time I purchase a rental on TV, it takes about 30 seconds before I can start watching it. That's in HD using Shaw High Speed.

Paul82 · Mar 16th, 2011, 01:39 AM

You don't mention the speeds you are getting throttling shouldn't affect iTunes downloads. Try doing a speed test but I suspect you are not getting anything close to 5mbps due to distance from the co.

maximusbibicus · Mar 16th, 2011, 01:58 AM

No issues with HD or standard def, and i am using TekSaavy and an Apple TV. Make sure that there isn't and hardcore downloading happening on other devices on the network at the same time and you should be ok.

Main differences i noticed between Rogers and Teksaavy is that if you have a lot of network activity the bandwidth does not get spread around very well. I.E. running Skype video chat on the laptop and having multiple downloads running on the desk top....in that situation the ATV my struggle with an HD movie.

Never an issue with Rogers, that line handled whatever i threw at it. (as long as i kept the upload speeds reasonable)

chas_m · Mar 16th, 2011, 05:08 AM

Tip that might apply to you: if you are not using TekSavvy's own DNS servers, this could be the cause of the issue. Switch from OpenDNS or GoogleDNS to TekSavvy's if you aren't already using theirs.

RunTheWorldOnMac · Mar 16th, 2011, 06:46 AM

I am on Rogers, I get 9Mbps download and have had to wait 30 minutes before I could watch an HD movie before. Keep in mind there is a lot of network to travel.

Joker Eh · Mar 16th, 2011, 08:54 AM

You didn't mention did you get the DSL or cable version from Teksavvy? What package did you get?

Personally I think Rogers may be "throttling" the use of Netflix or Apple TV movie purchase, imho. It shouldn't take 30 minutes to stream a movie before you can watch it. I have experienced the same thing. And after only a couple of movies I got the message from Rogers saying you are close to your 25GB limit. Just not possible sorry. Yet you can watch as many movies as you want from Rogers on Demand and there is never a delay.

Jugger Grimrodd · Mar 16th, 2011, 10:11 AM

	Quote:			Originally Posted by chas_m
	Tip that might apply to you: if you are not using TekSavvy's own DNS servers, this could be the cause of the issue. Switch from OpenDNS or GoogleDNS to TekSavvy's if you aren't already using theirs.

How do I find out what Teksavvy's DNS server is? Give them a call?