kooper

Has anyone had this problem? I'm trying to connect my airport express with an Aliant speedstream 4200 modem. The modem is not wireless but isn't that what the airport is for? I was connected through airport but then it suddenly stopped working. Aliant is of no help and keeps telling me I need a wireless modem. Do I or am I missing a step? Did not have any problems with Rogers...sigh
Not much point in my laptop if I can't move around wirelessly.
Any help would be greatly appreciated.

monokitty

So the Airport Express did work at one time? Did you input the PPPoE information into the Express like you need to with Aliant?

__________________
ACMT
Mac mini (Mid 2011) 2.7 GHz i7, 8GB RAM, Crucial M4 256GB SSD + 500GB + 1TB FW800 OWC Mercury Elite Pro mini
iPhone 4S • iPod nano 8GB • Sound System Audio Engine A2 • Display UltraSharp U2412M 24"

kooper

I did put the PPPoE in but to be truthful I've tried so many configurations I can't remember what is in there now! I've just reset the airport again and figure I need to start over...in theory this should work, right?

monokitty

Resetting it and going through the airport setup assistant again is probably the best solution, assuming there really is no issue on Aliant's end.

__________________
ACMT
Mac mini (Mid 2011) 2.7 GHz i7, 8GB RAM, Crucial M4 256GB SSD + 500GB + 1TB FW800 OWC Mercury Elite Pro mini
iPhone 4S • iPod nano 8GB • Sound System Audio Engine A2 • Display UltraSharp U2412M 24"

kooper

Success! seems like resetting the airport for the 5th time was the charm! thanks for talking me through it! Whew!

DrewNL

Aliant's tech support has not been the same since they farmed it out to ICT. If you have any questions it's better to hit a forum and forget calling them.

The speedstream modems allow you to access the firmware and enter the PPPoE info right on the device. I normally bypass this completely (and forget about any installation disc or suggestions given by Aliant) and just enter the info straight into my router (in your case your Airport). The info you need to configure it as PPPoE is your username in the format as follows:

username@xx.aliant.net

where xx represents your 2 character province code (In your case NB) and you'll also need your password. historically when your account is generated your password will be the first letter in the month your service was created and then your telephone number. For example, if your phone number was 902-454-8500 and you connected your Aliant Internet Service for the first time today, your password would be a9024548500.

Bottom line is this: Of course Aliant is telling you that you need their wireless modem, because they charge an extra monthly recurring charge for it

kooper

thanks for the help. it's been an interesting learning curve.

joyanne

I'm having trouble with my express again. I have reset the unit a number of times but it still can't fine the network. It was going for a little bit, but conked out again. I can't find the airport set up assistant on my computer. Spotlight says it is in documents bu t I can't find it. Any help would be great. We need it to use the printer.

kooper

Click on Finder, then macIntosh HD, then Applications, then Utilities, then Airport Setup Assistant.
I had to reset mine at least 5 times to get it set. It helps if you reset the airport by inserting the end of a paper clip in the reset port.

joyanne

I can't find an airport setup assistant in the utilities folder.