Hi, recently my 1.5 year old macbook stopped reading all CDs and DVDs (the problem started out mild and got progressively worse over time). Unfortunately, I tried several CDs/DVDs in the drive, and afterward when I tried to play them in my DVD player and stereo system, they wouldn't play properly anymore (skipping, etc.). I've noticed that there are symmetrical scratches on all of the discs that I put into the Macbook. Obviously, the Macbook is not only unable to read CDs, it is also destroying them in the process. Since the laptop is out of warranty, I would normally expect to pay for a replacement drive, but since it actually wrecked some of my CDs, I would like Apple to pay for the replacement. This problem is fairly well documented, so has anyone else had this problem, and also had subsequent luck getting Apple to do the repair at their own expense? (It's only fair, of course.)
...but since it actually wrecked some of my CDs, I would like Apple to pay for the replacement. This problem is fairly well documented, so has anyone else had this problem, and also had subsequent luck getting Apple to do the repair at their own expense? (It's only fair, of course.)
You're not being logical. The fact that your optical drive is destroying discs doesn't make Apple at fault nor responsible. Parts fail. Drives fail. And Apple doesn't manufacturer the optical drives the MacBook uses. Every problem imaginable, if well researched, can be classified as being "well documented" as soon as a couple of different people have similar problems.
You can call Apple and speak with Customer Relations at 1-800-263-3394 to make your case. However, Apple is in no way obligated to pay for the cost of repairs to your MacBook. Be polite, be firm, but don't be rude, and make your case.
__________________ ACMT Mac mini (Mid 2011) 2.7 GHz i7, 8GB RAM, Crucial M4 256GB SSD + 500GB + 1TB FW800 OWC Mercury Elite Pro mini iPhone 4S • iPod nano 8GB • Sound System Audio Engine A2 • Display UltraSharp U2412M 24"
It's true that the failure of the drive itself has wrecked my discs, but even if the warranty is up, that is unacceptable. In addition, I personally think that a computer should work properly for several years, and in fact, any warranty period is overridden by a Canadian law that was passed in the 1970s that states that products must function properly for a "reasonable" amount of time before failing, and the length of the functional period is unrelated to how long the manufacturer warrants the product to be free of defects.
The fact is, I simply don't want to pay any more for my computer. It sucks and I think it's a piece of junk, but I'm paying enough for university at the moment to be able to justify using a shoddy laptop that wrecks my CDs. I can't be expected to just buy another one every year. Of course I will be polite with the Apple representative, who no doubt has nothing to do with the drive in my computer.
One last comment is about my being illogical. I do not think that it's illogical to blame Apple for choosing to use a cheaper, poorer quality drive. This is fully within their control. However, I do think that it's illogical to delegate blame onto the manufacturer of the drive, when it was Apple who chose to buy from them. As I understand, Chinese factory workers are typically paid very low wages and as an effect of over-economizing and worker demoralization, products from China tend to be of questionable quality. I would rather have paid more initially for a Macbook which was made of parts from Germany or Japan, for example.
The simple fact that your logic makes sense doesn't automatically impart to anyone else an obligation to be similarly intelligent.
And as for that Canadian statute re: warranties and "reasonable" amounts of time? I'd love to know that name of it for future reference in case of similar emergencies. Assuming that NAFTA hasn't deep-sixed it the moment it was signed (which we can discuss elsewhere on ehmac.ca)...