Macbook ruining CDs - ehMac.ca
Facebook
Twitter
YouTube
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read


Reply
 
LinkBack Thread Tools Display Modes
Old Nov 20th, 2008, 06:14 PM   #1
Full Citizen
 
beagleyguy's Avatar
 
Join Date: Nov 2004
Location: Victoria, BC
Posts: 91
Send a message via AIM to beagleyguy
Macbook ruining CDs

Hi, recently my 1.5 year old macbook stopped reading all CDs and DVDs (the problem started out mild and got progressively worse over time). Unfortunately, I tried several CDs/DVDs in the drive, and afterward when I tried to play them in my DVD player and stereo system, they wouldn't play properly anymore (skipping, etc.). I've noticed that there are symmetrical scratches on all of the discs that I put into the Macbook. Obviously, the Macbook is not only unable to read CDs, it is also destroying them in the process. Since the laptop is out of warranty, I would normally expect to pay for a replacement drive, but since it actually wrecked some of my CDs, I would like Apple to pay for the replacement. This problem is fairly well documented, so has anyone else had this problem, and also had subsequent luck getting Apple to do the repair at their own expense? (It's only fair, of course.)
beagleyguy is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old Nov 20th, 2008, 06:20 PM   #2
Mac Guru
 
monokitty's Avatar
 
Join Date: Jan 2002
Posts: 14,248
Quote:
Originally Posted by beagleyguy View Post
...but since it actually wrecked some of my CDs, I would like Apple to pay for the replacement. This problem is fairly well documented, so has anyone else had this problem, and also had subsequent luck getting Apple to do the repair at their own expense? (It's only fair, of course.)
You're not being logical. The fact that your optical drive is destroying discs doesn't make Apple at fault nor responsible. Parts fail. Drives fail. And Apple doesn't manufacturer the optical drives the MacBook uses. Every problem imaginable, if well researched, can be classified as being "well documented" as soon as a couple of different people have similar problems.

You can call Apple and speak with Customer Relations at 1-800-263-3394 to make your case. However, Apple is in no way obligated to pay for the cost of repairs to your MacBook. Be polite, be firm, but don't be rude, and make your case.
__________________
ACMT
MacBook Pro (15-inch, Mid 2012) 2.3 GHz Core i7, 8GB, 256GB SSD + 500GB HDD + 1TB FW800 OWC Mercury Elite Pro mini
iPhone 6 4.7" 64GB iPod nano 8GB Sound System Audio Engine A2 Display UltraSharp U2412M 24"
monokitty is offline   Reply With Quote
Old Nov 20th, 2008, 06:51 PM   #3
New Neighbour
 
Marc.k's Avatar
 
Join Date: May 2006
Location: Toronto
Posts: 24
Quote:
Originally Posted by Lars View Post
... Be polite, be firm, but don't be rude, and make your case.
WOW!!
who do you think you are? Telling people "Be polite"
Now you are teaching us how to act ... outrages
Marc.k is offline   Reply With Quote
Old Nov 20th, 2008, 07:59 PM   #4
Resident Curmudgeon
 
SINC's Avatar
 
Join Date: Feb 2001
Location: Central Alberta
Posts: 69,327
Send a message via AIM to SINC
Quote:
Originally Posted by Marc.k View Post
WOW!!
who do you think you are? Telling people "Be polite"
Now you are teaching us how to act ... outrages
Well, if you stopped to read his sig you would know he is an Apple Certified Tech who probably has just a tiny bit more insight on how to handle a call to Apple than you do.

I would take his post more as a "suggestion" that "telling" you what to do. I'm sure that was Lars' intention.

And for the record, I think the word you were trying to use was outrageous, not outrages.

Seems we all have our shortcomings.
__________________
Visit my website:
St. Albert's Place On The Web
(Over 1.7 million folks have.)
SINC is offline   Reply With Quote
Old Nov 21st, 2008, 09:04 PM   #5
Full Citizen
 
beagleyguy's Avatar
 
Join Date: Nov 2004
Location: Victoria, BC
Posts: 91
Send a message via AIM to beagleyguy
It's true that the failure of the drive itself has wrecked my discs, but even if the warranty is up, that is unacceptable. In addition, I personally think that a computer should work properly for several years, and in fact, any warranty period is overridden by a Canadian law that was passed in the 1970s that states that products must function properly for a "reasonable" amount of time before failing, and the length of the functional period is unrelated to how long the manufacturer warrants the product to be free of defects.

The fact is, I simply don't want to pay any more for my computer. It sucks and I think it's a piece of junk, but I'm paying enough for university at the moment to be able to justify using a shoddy laptop that wrecks my CDs. I can't be expected to just buy another one every year. Of course I will be polite with the Apple representative, who no doubt has nothing to do with the drive in my computer.

One last comment is about my being illogical. I do not think that it's illogical to blame Apple for choosing to use a cheaper, poorer quality drive. This is fully within their control. However, I do think that it's illogical to delegate blame onto the manufacturer of the drive, when it was Apple who chose to buy from them. As I understand, Chinese factory workers are typically paid very low wages and as an effect of over-economizing and worker demoralization, products from China tend to be of questionable quality. I would rather have paid more initially for a Macbook which was made of parts from Germany or Japan, for example.
beagleyguy is offline   Reply With Quote
Old Nov 21st, 2008, 10:04 PM   #6
Full Citizen
 
Join Date: Sep 2005
Location: Ottawa
Posts: 198
Send a message via AIM to DEWLine Send a message via Yahoo to DEWLine
The simple fact that your logic makes sense doesn't automatically impart to anyone else an obligation to be similarly intelligent.

And as for that Canadian statute re: warranties and "reasonable" amounts of time? I'd love to know that name of it for future reference in case of similar emergencies. Assuming that NAFTA hasn't deep-sixed it the moment it was signed (which we can discuss elsewhere on ehmac.ca)...
__________________
Yours,
Dwight
DEWLine is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
MacBook Pro, models with NVIDIA GeForce 8600M GT graphics processors Ottawaman Anything Mac 15 Mar 29th, 2009 08:53 PM
Black MB13 v. MBP15 Moscool Anything Mac 14 Jul 5th, 2006 12:30 AM


All times are GMT -4. The time now is 08:13 AM.



Copyright 1999 - 2012, ehMac.ca All rights reserved. ehMac is not affiliated with Apple Inc. Mac, iPod, iTunes, iPhone, Apple TV are trademarks of Apple Inc. Content Relevant URLs by vBSEO 3.6.0 RC 2

Tribe.ca: Urban living in Toronto!