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Old Nov 13th, 2008, 02:58 PM   #1
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Help - Uninstall / Reinstall Airport Express

I don't know what I did, so I am unable to und0 it or edit any changes that I made. I have been beating myself to a serious headache and hope someone can help me.

HOW do I UNINSTALL my Airport Express and reinstall it?

I show a network that I have set up a network, but have no clue how I did it, or how to even access it, or even if I needed it

How can I remove all the network settings that i did and redo everything from scratch?

I've called Apple and they are of no help!

If I have to reinstall me OS I can do that too. I just want to be able to get my iPod Touch to access the web wirelessly via my iMac that's all I want to do :-)

Thank you!
Leslie
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Old Nov 13th, 2008, 03:12 PM   #2
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Quote:
Originally Posted by blackdogsdad View Post
HOW do I UNINSTALL my Airport Express and reinstall it?
An Airport Express is a physical piece of hardware. You do not "uninstall" it.

Do you mean "reset" it? If so, the instruction book that came with it will have instructions on how to do that. Basically there is a tiny, tiny pinhole you need to take a pin (or straightened paper clip, the computer jockey's friend) and hold it in while unplugging and replugging it.

Quote:
I show a network that I have set up a network, but have no clue how I did it, or how to even access it, or even if I needed it
It sounds like you are not using Airport Utility to create the network. I would again suggest locating and reading the instruction manual that came with the Airport Express. Since you clearly have internet access, the "help" file in your Airport Utility should also provide you with explanations to help you accomplish your goal.

To put it in a very basic way: a "network" is a broadcasted version of the internet data that comes into your home through a modem. The Airport Express takes the ethernet connection your modem provides and transmits it (not unlike a radio transmitter). Your iMac and your iPod Touch both have "receivers" for this signal built into them.

Quote:
How can I remove all the network settings that i did and redo everything from scratch?
Assuming that this is really what you want to do, just reset the Airport Express using the method outlined in the instructions.

Quote:
I've called Apple and they are of no help!
Judging from this post, they probably had great difficulty trying to understand what you did or did not do, and want to accomplish. I know I am.

Quote:
If I have to reinstall me OS I can do that too.
This ain't Windows. No need for that.

Quote:
I just want to be able to get my iPod Touch to access the web wirelessly via my iMac that's all I want to do.
No, that's not what you want to do at all. You want to set up a wireless network that both your iMac and your iPod Touch can use to access the internet. You don't go "via" your iMac at all, the iMac (and other computers) share the broadcasted wireless signal from the Airport Express, which acts as a router.

In a nutshell: reset the Airport Express. Open Airport Utility on your iMac. Follow the directions. I suggest setting security to WPA-Personal, and develop a password that is easy for you to remember BUT has a mixture of letters and numbers.

The procedure used by Apple to set up an Airport is very different from most routers, because it does not involve a web browser and instead uses custom software. I think, however, if you will read Airport Utility's help files and proceed patiently, you will find that the procedure is easy and quick.
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Old Nov 13th, 2008, 03:22 PM   #3
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Thank you

Thank you. I apologize for being difficult to understand. I have a mental disability and do not verbalize things very well. I did explain things to Apple differently as I was not typing. When I type I try to explain myself, sometimes I can't express myself well as I am not very technically literate. Again, I apologize for not being clear and explaining what I want to do.

The booklet / instructions to see up airport express is not very clear to me, again the illness is a handicap here. All I want to do is to be able to get my computer on the internet and to access the internet from the ipod. I have dsl.

Thank you for taking the time to reply, and I hope that you will be a little patient with me as I try to muddle through this. I hope that in the future I too can be of some benefit to someone that needs a little help :-)

Again, thanks!
Leslie
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Old Nov 13th, 2008, 04:00 PM   #4
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Chas, hang around for a bit - I think we might be able to sort this out.

Leslie, I think you said before that your iMac is connecting to the internet - is that right?

You said you have a network that you don't know how it was created and it doesn't have a lock beside it so you're worried it might not be secure - is that right?

What is the name of the network that you think is yours? Do you know the password for it?

Margaret
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Old Nov 13th, 2008, 04:02 PM   #5
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Leslie,

Why don't we start with some simple questions...

1. What kind of internet service do you have? (cable or dsl high speed)
2. What devices were provided to connect you to the internet? (high speed modem, high speed modem + router, high speed modem with built-in router, high speed modem with wireless router).
3. How are you currently connecting your iMac to the internet? (ethernet cable or airport wireless)

Once we know the above we can walk you through setting up your system.

If, as you mentioned above, you only want to connect your iPod touch wirelessly then you will not need the Airport Express at all. You can easily share your existing internet connection from your iMac to your iPod touch securely. If you want both your iMac and your iPod to connect to the internet without wires, then you will need the Airport Express.
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Old Nov 13th, 2008, 04:36 PM   #6
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Leslie,

Why don't we start with some simple questions...

1. What kind of internet service do you have? (cable or dsl high speed)

1a. I have DSL

2. What devices were provided to connect you to the internet? (high speed modem, high speed modem + router, high speed modem with built-in router, high speed modem with wireless router).

2a. I think it is just a simple DSL modem (speedstream5100)

3. How are you currently connecting your iMac to the internet? (ethernet cable or airport wireless)

3a. Ethernet Cable (yellow wire comes from the modem to the computer)

Once we know the above we can walk you through setting up your system.

If, as you mentioned above, you only want to connect your iPod touch wirelessly then you will not need the Airport Express at all. You can easily share your existing internet connection from your iMac to your iPod touch securely. If you want both your iMac and your iPod to connect to the internet without wires, then you will need the Airport Express.
*leslie's note* So what I understand you to say is... If all I want to do is to connect my iPod Touch to the internet wirelessly I did not have to BUY the Airport Express??? Apple told me that is what I hd to have if I wanted to get my ipod online from the living room or the bedroom!!!

Here is what happened originally (please bear with me as I try to explain) when I first went to set this Airport Express thing up, it asked for some pppoe my isp gave me the information I needed. Then I was asked for a network name and I gave it the name iMac24. I was able to access the internet from my computer. I was able to get my iPod Touch on the internet, but I had to type in all kinds of information on the iPod to do it, but it worked.

Now I cant connect the iPod. My network was not secure (my neighbors advised me of that) and try as I might, I mucked things up (I think). All I want to do is start all over again and don't know what to do. I know I am not easy to understand, but I hope somehow you can. thank you for your kindness.
Leslie
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Old Nov 13th, 2008, 04:40 PM   #7
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Hi Margaret

message too short?

Quote:
Originally Posted by winwintoo View Post
Chas, hang around for a bit - I think we might be able to sort this out.

Leslie, I think you said before that your iMac is connecting to the internet - is that right?

yes

You said you have a network that you don't know how it was created and it doesn't have a lock beside it so you're worried it might not be secure - is that right?

*yes*

What is the name of the network that you think is yours? Do you know the password for it?

*iMac24* password *yes*

Margaret
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Old Nov 13th, 2008, 05:12 PM   #8
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Leslie,

Ideally, you should have a router (Airport Express) between all of your systems and the internet. This is for both security and convenience reasons.

Since you have the Airport Express already you should keep and use it.

From your message above it sounds like you are using dsl as your internet connection type (ie. Bell Sympatico). This makes things a bit easier in setup.

For starters, you need to reset the Airport Express to factory settings. You do this by unplugging the Airport Express unit from the power source, inserting a paper clip or pin (or mechanical pencil barrel) into the reset hole and plugging the unit back in while holding the reset in. Once you get flashing lights, you can let go of the reset.

The ethernet cable from your high-speed modem (the box provided by your internet service provider) plugs into the Airport Express.

With the Airport Express on, go to your iMac and from the Airport menu connect to the Airport Express. It will have a name like Apple Network and might have some numbers in the name as well.

Now launch the Airport Utility. The Airport Express will show up in the left pane of the window. Select it by single clicking and then click "continue" in the bottom right of the window.

You are now in the setup utility.

First thing is to enter a name for your unit. Mine is called "Express" as it makes it easy to identify on my network. Then enter a connection password that you know you will remember. Verify the password by typing it in the verify box. Click the box next to Remember this password so that your computer will remember the password for you. Click "continue".

This next screen asks how you plan to use the Airport Express. In your case you want to select the second option "I don't have a wireless network and I want to create one" Click "continue".

This third screen is where you create your wireless network. Enter a name for the network and click the selection circle next to WPA/WPA2 Personal. Enter a password and verify it by entering it in the verify box. Check the selection box next to Remember. Click "continue".

Now you can tell your Airport Express how it is to connect to the internet. In your case you select "I use a cable or DSL modem using PPP over Ethernet (PPPoE). Click "continue".

Here you enter the account name and password provided by your service provider. Enter your service provider's name and choose "Always On" from the connection drop down menu. Click "continue".

You will be presented with a summary of your setup. If everything looks right you click "Update" from the bottom right of the window.

Your Airport Express will shut off and then turn itself back on. It will take a minute or two for it to connect to the internet and start you wireless network.

Once you have a solid green light on the Airport Express you can go to your iMac and select your new network from the Airport Menu. You are now connected to the internet wirelessly.

From your iPod Touch wifi settings select your new wireless network and enter you password. You are now set to connect from your iPod as well.

Hope this is straight forward enough.
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Old Nov 13th, 2008, 06:00 PM   #9
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Macified YEAH!!!

Macified. AWESOME!!! It works (but then you knew it would) I don't see the little closed lock next to the name of my network (cleverly named AirportExpress) Is my connection secure from others even though the closed lock does not appear?

I opened my iPod, clicked on Settings, Wi-Fi (not connected), Wi-Fi (is on blue)
choose a network (gray gear spinning). Now I see AirportExpress (and 6 others) I click the blue arrow beside the AirportExpress network. There are 3 tabs - DHCP / BootP / Static

Not sure what to do here, and is there a way I can fix it where my iPod can connect anytime?

Gads, I feel like a dork! Now, ask me about digitizing embroidery designs. How to create an embroidery design from a photgraph and how to embroider it to a jacket? Pillow? Quilt... then I am smart as a whip! LOL... computers... not so much

Thanks so much! I owe you BIG TIME!
Leslie
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Old Nov 13th, 2008, 08:30 PM   #10
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Glad it's working. If you selected WPA/WPA2 Personal and put in a password, your network is secure.

From the iPod, when you go to log-in, don't click the blue arrow. Just tap on the name of the network and you will be prompted for the password. Clicking the blue arrow is for specialized network settings which you don't need in your case.

You should see the little lock icon when attempting to access from the iPod. If it isn't there and if you are not asked for a password, then you need to reset the wireless security as per the video I uploaded last night.

Good luck.
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