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Old Jul 2nd, 2008, 12:11 AM   #1
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Telus wireless & Macbook

i was using Shaw with my D-Link wireless router (a cheapie, about $40) and had no connection issues.

now i'm with Telus, using their wireless router (SE567) and constantly get kicked off while using Safari and Firefox (though less with Firefox).

the connection to my network remains and the bars are always all highlighted, but i simply can't connect to the internet.

is this a router issue, Telus issue, Macbook issue or internet browser issue? any ideas how to resolve it?
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Old Jul 2nd, 2008, 02:05 PM   #2
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Telus wireless

Dear parksung
My mom has had the same problem since switching to Telus wireless. Don't expect much help from them if you're on a Mac. Here's what to do-on the bottom of the hellbox ( I call it that, because once a week my mom's internet goes down, I have to fix it and I say "aw hell, not again) by the label there's a little hole-that's the reset button. Push it until the power light goes red. hold it in there for about 20 seconds, then release it..wait until it's done its thing. Restart your machine and it should work, until it decides not to. I'm assuming you're using the Siemens Gigaset wireless modem/router Telus thing, right?

you might want to save this info

John B
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Old Jul 3rd, 2008, 10:51 AM   #3
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Dear parksung
My mom has had the same problem since switching to Telus wireless. Don't expect much help from them if you're on a Mac. Here's what to do-on the bottom of the hellbox ( I call it that, because once a week my mom's internet goes down, I have to fix it and I say "aw hell, not again) by the label there's a little hole-that's the reset button. Push it until the power light goes red. hold it in there for about 20 seconds, then release it..wait until it's done its thing. Restart your machine and it should work, until it decides not to. I'm assuming you're using the Siemens Gigaset wireless modem/router Telus thing, right?

you might want to save this info

John B
yes, it's the Siemens one you mentioned...geez, the connection gets lost several times in one hour, that's a lot of restarting. makes me "love" Telus even more! time to switch services!
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Old Jul 8th, 2008, 10:24 AM   #4
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Dear parksung
My mom has had the same problem since switching to Telus wireless. Don't expect much help from them if you're on a Mac. Here's what to do-on the bottom of the hellbox ( I call it that, because once a week my mom's internet goes down, I have to fix it and I say "aw hell, not again) by the label there's a little hole-that's the reset button. Push it until the power light goes red. hold it in there for about 20 seconds, then release it..wait until it's done its thing. Restart your machine and it should work, until it decides not to. I'm assuming you're using the Siemens Gigaset wireless modem/router Telus thing, right?

you might want to save this info

John B
i did this and it messed up both systems so i had to get Telus tech support to help. they got me back online with my Macbook, but the wired iMac that is usually never the one with the problem, is now offline. Telus tested to ensure the modem and connection were OK, but now i cannot get back on my iMac (OSX 10.2.7...i know it's old!). any ideas?
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Old Jul 8th, 2008, 10:40 AM   #5
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........(OSX 10.2.7...i know it's old!). any ideas?
OK, I'm gonna try not to rant here.

Yeah I have an idea and number one on the list is to update. It drives me crazy when clients ask for help with Palaeolithic OSs. They are carrying on about how important whatever they can't do is to them or their business which stands in paradox to their refusal to spend a few bucks on an up-to-date OS.

One can get 10.4 these days for less than $50... There are good reasons why Apple keeps updating and improving the OS besides adding features, namely that they fix stuff.

You might be surprised how many irritations just go away when you update. I realise that ISPs provide the cheapest junk they can...

Do yourself a favour....
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Old Jul 9th, 2008, 10:58 AM   #6
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OK, I'm gonna try not to rant here.

Yeah I have an idea and number one on the list is to update. It drives me crazy when clients ask for help with Palaeolithic OSs. They are carrying on about how important whatever they can't do is to them or their business which stands in paradox to their refusal to spend a few bucks on an up-to-date OS.

One can get 10.4 these days for less than $50... There are good reasons why Apple keeps updating and improving the OS besides adding features, namely that they fix stuff.

You might be surprised how many irritations just go away when you update. I realise that ISPs provide the cheapest junk they can...

Do yourself a favour....
ok, i understand an update would do a whole lot of good but that still doesn't solve the issue that everything was fine until i rebooted the router Telus says to call Apple, that it is not a Telus issue so perhaps i'm stuck with updating, but that still doesn't explain how everything was fine until now.
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