Photoshop will not open/save any files - ehMac.ca
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Old Nov 28th, 2006, 09:52 PM   #1
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Thumbs down Photoshop will not open/save any files

Hi everyone. I'm having a major issue with photoshop right now. It's CS2 and I'm using a dual 867 g4 with 2 gb of ram and over a TB or hardrive space. I also use dedicated scratch discs for photoshop, illustrator etc.

The problem occured once last week but a restart solved it. Now I can't fix it. Any time I try to open something it just hangs and does the same when I try to save something. I have tried all different ways to open files and have tried files from all different locations of all different file extensions. I have run all of the maintanence options from Onyx and Cocktail and deleted each one of the pref files associated with photoshop individually and all together. Nothing seems to work.

I had this same problem with the "Preview" app. at the same time that it happened the first time with photoshop. Now Preview works fine but photoshop will not. All of my other adobe apps work fine still. This is the first time I have had a problem with an App that wasn't easily solved. Any advise? If you need further info let me know. I need to fix this ASAP as i use photoshop everyday.
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Old Nov 29th, 2006, 01:35 AM   #2
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Try a new user.

Try starting in Safe mode ( shift key down on boot )

Any chance your boot drive is very full??

Do you use many fonts??

Run Rember - PS is very sensitive to RAM issues.
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Old Nov 29th, 2006, 04:10 PM   #3
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- I will try another user later tonight whenI get home.

- My boot drive has over 100gb of free space available. All photoshop temp files are created on 8gb partitions that are used only by photoshop.

- I have a lot of fonts but only the usual system fonts are activated in suitcase.

- What is Rember? I have had a couple of Kernel panics in the last few weeks. Maybe one of my ram sticks is F'ed.
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Old Nov 29th, 2006, 04:53 PM   #4
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Quote:
Originally Posted by zigzagry
What is Rember? I have had a couple of Kernel panics in the last few weeks. Maybe one of my ram sticks is F'ed.
"A front-end GUI to the ‘memtest’ command line memory (RAM) testing program. This will allow the user to select the number of test loops, as well as the amount of memory to test. There is a ‘Log’ tab that will allow the user to monitor memory testing. The user can toggle a ‘verbose’ switch to limit the amount of output. Allows user to quit Finder and other applications."

http://www.apple.com/downloads/macos...es/rember.html

I think I'll download that and give it a whirl. ;-)
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Old Nov 29th, 2006, 06:14 PM   #5
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Well Photoshop does work just fine under other users. Just not under my admin. account. Where do I go from here? As I said I have cleared out the photoshop pref. files in my user library and nothing changed.
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Old Nov 29th, 2006, 07:28 PM   #6
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Fonts maybe
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Old Nov 30th, 2006, 12:04 AM   #7
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You can try going into users/library/preferences and move any Photoshop files to your desktop and start Photoshop blank - without prefs.. See if that helps at all. If not, put them back.

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Old Nov 30th, 2006, 01:56 AM   #8
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I read about rebuilding the Launch Services database the other day.
Macupdate I think.
It sounds like your problem, and doesn't look like it would do any harm.
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Old Nov 30th, 2006, 02:03 AM   #9
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Try (if you haven't already) :

- repairing drive permissions
- use Onyx or applejack and clear all your caches (font caches especially)

Hmmm also .. i wonder if it has something to do with suitcase .. when you launch files it will try to auto load any needed fonts . . .
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