Help! Changed Sympatico Accounts & Now Can't Send eMail
I moved in with my partner and there was Sympatico with a Linksys wireless router - set up with a password. So... I cancelled the Sympatico at the old place. Changed all my settings for the new place. Or... so I thought.
The "old" account has finally run out - and... boom. I can not send eMails.
I can still surf the web. I can pick up my eMail at my personal address: thill@interlog.com as well as a choir related address. I do NOT actually use the blah@sympatico.ca address for eMail, just to facilitate outbound eMail.
I am running Mail 1.3.11 under OS X 10.3.9 on a 1.33 GHz iBook.
When I try to send an eMail I get a dialog box from Mail with:
Enter Password for Account
"smtphm.sympatico.ca:
The SMTP server "smtphm.sympatico.ca" rejected the
password for user "blah@sympatico.ca"
Please re-enter your password, or cancel.
When I re-enter the password, the same dialog pops up.
I am pretty sure I've got my SMPT Settings correct:
Outgoing Mail Server: smtphm.sympatico.ca
Server Port: 25
toggle-box-on: Use Secure Sockets Layer (SSL)
Authentication: Password
User Name: blah@symptico.ca
Password: *****
I'm using the current eMail account and password (and was able to check them by logging onto the browser version of sympatico eMail (Hotmail).
So... this all looks good to me. If anything is wrong, please advise.
I wonder if it might have something to do with my Sympatico User ID (b1...) burried deep in some piece of utility software. I think I need to use this b1... account to access PPP for dial-up and likely for PPPoE if I was to plug in the ethernet connection. Is this b1... account used with wireless access? If so where? - I didn't see anything that looked like it System Preferences, Network, AirPort.
As it is, I don't know where this b1... number is used on my computer. I expect it is on my partner's desk machine that is hard wired to the linksys modem and controls that connection.
I just want to send eMails (with out having to dial-up Interlog).
I moved in with my partner and there was Sympatico with a Linksys wireless router - set up with a password. So... I cancelled the Sympatico at the old place. Changed all my settings for the new place. Or... so I thought.
Your old Sympatico email addresses were a service provided to you along with your DSL service. Why would the Sympatico email addresses still work? You cancelled them.
You do not need to use the smtphm.sympatico.ca - this is an encrypted SMTP server. Try using smtp8.sympatico.ca, or smtp1.sympatico.ca. These are open SMTP servers, that do not require a login.
This would be at least a temporary solution, until Sympatico fixes their issues.
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You do not need to use the smtphm.sympatico.ca - this is an encrypted SMTP server. Try using smtp8.sympatico.ca, or smtp1.sympatico.ca. These are open SMTP servers, that do not require a login.
This would be at least a temporary solution, until Sympatico fixes their issues.
John,
You are my hero! I just changed to smpt1.sympatico.ca and could send messages - YEAH!
Your old Sympatico email addresses were a service provided to you along with your DSL service. Why would the Sympatico email addresses still work? You cancelled them.
Or am I missing something?
Indeed you did miss something.
I _changed_ all the settings to use the new sympatico account and address for the new venue *that I know about*. Yes, obviously the old ones would (well should) not work.
I was asking if I had set the smtp up correctly - as sending mail was the problem.
I was speculating about other settings - that I do not know about - particularly any sort of PPP or PPPoE settings or others that might use the b1... account identifier.
John's suggestion of the alternative SMPT server has allowed me to send eMail.
If there are other suggestions - or somebody can point me to the problem with the SSL server, I'd love to hear about them (before Sympatico shuts down the smtp server I'm using).
Getting a proper answer from Sympatico's Tech Support is difficult. If you have a Mac, you've got cooties. Want to use it at an application level? They only support the browser (hotmail) interface.
My friend was having the same problem - she moved out, got set up with Sympatico at the new place, his service was shut off - and hers stopped working. He service was restarted and her computer could resume sending eMail. So... it's just a ticking problem for her. But now I'll be able to "Wow!" her with the alternative smtp server.
Last I checked, Sympatico's web site had a list of the correct servers - smtp1.sympatico.ca if you signed up before WWI, smtp2.sympatico.ca if after WWI but before WWII, smtp3.sympatico.ca if after WWII up to and including Vietnam and all incursions in between, smtp4.... blah, blah, blah. It's kind of hunt a peck until you find the one that works - who the hell remembers when they first starting using their ISP?
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Last I checked, Sympatico's web site had a list of the correct servers - smtp1.sympatico.ca if you signed up before WWI, smtp2.sympatico.ca if after WWI but before WWII, smtp3.sympatico.ca if after WWII up to and including Vietnam and all incursions in between, smtp4.... blah, blah, blah. It's kind of hunt a peck until you find the one that works - who the hell remembers when they first starting using their ISP?
When you get to the Sympatico support page - they ask you for your eMail address, which the cross reference to their war records (pity Canada's own DND can't do that) and then direct you to the appropriate settings. Which in my case was smtphm....
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