I've rarely had a nasty word to say about Adobe... in fact I generally love them for being the conceivors of AI and PS.
Aside from an attempt at earlier versions of PageMaker, oh and Illustrator 7 [pig] and PhotoShop 5 I think it was [pig too], oh and early versions of InDesign... [sounds like a Monty Python skit about an aqueduct]
anyways I digress...
Today I received my upgrade copy of Adobe Creative Suite 2 Premium. All 6 CDs. Isn't it about time they started using DVDs???
We had purchased numerous Adobe CS1 Premium packages, all as upgrades to Adobe PhotoShop. Hey? Why not, Adobe seemed desperate to get an edge on XPress by getting everyone in bed with their full array of apps...
So I merrily began the upgrade to CS 2 - having purchased the specific package for upgrading from CS1, 'cause there's a much more expensive package if upgrading from PhotoShop right up to CS2.
Get to the installer screen, tell it to locate my previously-installed CS1 package. No deal. Hmm, OK, well the third option is to locate just PhotoShop CS - it's there, it's registered - HONESTLY IT IS!! No deal there either. So I look at the first option, to enter the ridiculously long and annoying [who creates these???] serial numbers and start plodding away at it. Doesn't accept that either. So at first I figure I've typed it in incorrectly, you know how your eyes get after you've read the same numbers over and over again, transposing numbers happens. Nope, I got it dead right.
Screen flips to include a support link to their install problem web site. They're obviously prepared - they know their installers will often throw us curves.
HERE'S THE CATCH BOYS & GIRLS...
I would appear, as the Adobe support dink explained it to me, that since we purchased the Adobe CS1 Premium packages as UPGRADES to PhotoShop, they ARE NOT the FULL VERSIONS of Adobe CS1 and as such, any Adobe CS 2 upgrade package you buy WILL NOT ACKNOWLEDGE your earlier version as a legitimate installed package.
Did I miss something here? Nowhere on the CS1 CD cases does it mention anything about being a limited edition of CS1. Maybe the sticker that sealed the case together did, but that's long gone.
Having been a loyal Adobe owner, myself since Adobe Illustrator 88 and PhotoShop 1, never having had any problems with upgrades in the past [though I skipped AI and PS 5 - they sucked] I am shocked at this new level of "customer service." This studio owns 7 Adobe CS 1 packages - up, I spent over $4,700 on upgrades earlier this year. It is not at all likely they will be buying the Adobe CS 2 upgrades any time in the near future if this is the requirement to fulfill the install. Seven separate calls to Adobe for each and every install? Sheesh.
So be warned boys and girls, IF you do plan to upgrade, it looks like you might need to buy your upgrades directly from Adobe, where, I would assume, they will program your upgrade to install properly. Because it's obvious their store-bought upgrades are not condusive to a smooth upgrade path - in fact, they are an incredible pain in the ass.
Comments?
Aside from an attempt at earlier versions of PageMaker, oh and Illustrator 7 [pig] and PhotoShop 5 I think it was [pig too], oh and early versions of InDesign... [sounds like a Monty Python skit about an aqueduct]
anyways I digress...
Today I received my upgrade copy of Adobe Creative Suite 2 Premium. All 6 CDs. Isn't it about time they started using DVDs???
We had purchased numerous Adobe CS1 Premium packages, all as upgrades to Adobe PhotoShop. Hey? Why not, Adobe seemed desperate to get an edge on XPress by getting everyone in bed with their full array of apps...
So I merrily began the upgrade to CS 2 - having purchased the specific package for upgrading from CS1, 'cause there's a much more expensive package if upgrading from PhotoShop right up to CS2.
Get to the installer screen, tell it to locate my previously-installed CS1 package. No deal. Hmm, OK, well the third option is to locate just PhotoShop CS - it's there, it's registered - HONESTLY IT IS!! No deal there either. So I look at the first option, to enter the ridiculously long and annoying [who creates these???] serial numbers and start plodding away at it. Doesn't accept that either. So at first I figure I've typed it in incorrectly, you know how your eyes get after you've read the same numbers over and over again, transposing numbers happens. Nope, I got it dead right.
Screen flips to include a support link to their install problem web site. They're obviously prepared - they know their installers will often throw us curves.
HERE'S THE CATCH BOYS & GIRLS...
I would appear, as the Adobe support dink explained it to me, that since we purchased the Adobe CS1 Premium packages as UPGRADES to PhotoShop, they ARE NOT the FULL VERSIONS of Adobe CS1 and as such, any Adobe CS 2 upgrade package you buy WILL NOT ACKNOWLEDGE your earlier version as a legitimate installed package.
Did I miss something here? Nowhere on the CS1 CD cases does it mention anything about being a limited edition of CS1. Maybe the sticker that sealed the case together did, but that's long gone.
Having been a loyal Adobe owner, myself since Adobe Illustrator 88 and PhotoShop 1, never having had any problems with upgrades in the past [though I skipped AI and PS 5 - they sucked] I am shocked at this new level of "customer service." This studio owns 7 Adobe CS 1 packages - up, I spent over $4,700 on upgrades earlier this year. It is not at all likely they will be buying the Adobe CS 2 upgrades any time in the near future if this is the requirement to fulfill the install. Seven separate calls to Adobe for each and every install? Sheesh.
So be warned boys and girls, IF you do plan to upgrade, it looks like you might need to buy your upgrades directly from Adobe, where, I would assume, they will program your upgrade to install properly. Because it's obvious their store-bought upgrades are not condusive to a smooth upgrade path - in fact, they are an incredible pain in the ass.
Comments?