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She's broken some tiny plastic part. Replace the drive to fix permanently; you won't be able to find a replacement for whatever's broken, even if you could somehow dismantle and re-assemble that mechanical nightmare of plastic and springs.
You might be able to find a replacement drive used somewhere for a reasonable price.
If you don't want to do that then you're stuck with tape. I might try stick-on velcro instead, though.
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