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Old Feb 15th, 2017, 04:23 PM   #1
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E-Mail Not Working

I have 2 Rogers e-mail accounts, that I'm unable to access on my Mac.
On my iPhone & iPad I can access these accounts.

I have gone into my keychain to see the passwords & still get the error msg. unable to verify account name or password.

My OS is 10.12.3
Mail is 10.2 (3259)
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Old Feb 15th, 2017, 05:21 PM   #2
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Password is wrong.
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Old Feb 15th, 2017, 06:29 PM   #3
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Do either of these help?

Solved: Re: Iphone 4 and Rogers email accounts - Rogers Community

Solved: iPhone 4 unable to connect to Rogers mail - Rogers Community
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Old Feb 15th, 2017, 06:54 PM   #4
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Try adding another User and add one of the accounts. I also use Mail but Rogers is the outgoing server for my Gmail and it sometimes refuses the send command.
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Old Feb 16th, 2017, 05:19 PM   #5
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Password is not wrong.
It's on my mac mini.
I have not tried another user.
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Old Feb 18th, 2017, 12:20 AM   #6
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Have had the same problem, as well as a friend. Mobile devices OK but computer problems with rogers. Something to do with the latest OS update. I tried several fixes but the simplest one is to just delete the rogers email account on your computer then re-create it. All will then be fine.
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Old Feb 19th, 2017, 07:17 PM   #7
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If I delete the account will all the mail I have saved be lost?
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Old Feb 20th, 2017, 06:10 PM   #8
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Quote:
Originally Posted by Bruins04 View Post
If I delete the account will all the mail I have saved be lost?

It depends on what type of email account, POP or IMAP and the account settings and what you have saved already.

I'm surprised no-one has replied before now.
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Old Feb 20th, 2017, 06:21 PM   #9
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Even then, your sent mail & attachments may vanish, depending on how the server settings are configured on your client.
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Old Feb 20th, 2017, 06:31 PM   #10
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Why not backup up the machine using Time Machine? You can then import the MBOX file if it happens. If your account is Gmail or other free account it will still be there if you fubar the Mail conversion. I fubared my iMac recently and all the current emails on the Gmail server came back - all my old ones (from 2006!) goner ;-( I learned a huge lesson - make sure you can see the file in Time Machine before you "assume" it is backed up.
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