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Old Jan 28th, 2017, 11:56 PM   #1
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How to get rid of pop up ads

I often get pop up ads on my Mac on the right hand side. I've searched how to get rid of these but all the pages I have found lead to pop up ads linked to either a browser or to the Notifications function of my Mac.

The pop up ads on my Mac are not linked to my Internet browsing and there is nothing in my Notifications panel that has any obvious link to these ads. So far, I have not found anything online that is related to my specific issue.

The ads are for "Mac Cleaner" and similar software. I have a feeling they came with my installation of Frostwire...

See attached pic for example.

Any suggestions on how to get rid of these would be appreciated.

Thanks.

Marc P.
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File Type: jpg Screen Shot 2017-01-25 at 5.15.39 PM.jpg (113.1 KB, 4 views)

Last edited by Marc P.; Jan 29th, 2017 at 04:02 PM.
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Old Jan 29th, 2017, 12:02 AM   #2
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What's that red icon in your menu-bar, just out of curiosity?

As for the pop-up ad issues... you should download and run the free Malware Bytes Anti-Malware for Mac (formerly Adware Medic). It's brilliant, and designed specifically for this issue.

Update:
And a quick search of the intertubes reveals that yes, Frostwire is the most likely culprit.
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Old Jan 29th, 2017, 06:40 AM   #3
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O.k. Thanks. That was helpful.

The red icon is Hotspot Shield.
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Old Jan 29th, 2017, 11:00 AM   #4
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Quote:
Originally Posted by Marc P. View Post
O.k. Thanks. That was helpful.

The red icon is Hotspot Shield.
Hotspot - I thought that was familiar. I used to use it, but a couple of updates ago they changed the interface into something that you just couldn't get off your screen, or something like that?

I've since switched over to using TunnelBear, which is Grrrrreat!
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Old Jan 29th, 2017, 11:02 AM   #5
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Yeah, I completely hate HSS...! Just haven't gotten around to uninstall it yet.
I keep it inactive and use Cyberghost for now.
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Old Jan 29th, 2017, 03:18 PM   #6
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As for the pop-up ad issues... you should download and run the free Malware Bytes Anti-Malware for Mac (formerly Adware Medic). It's brilliant, and designed specifically for this issue.
Actually that's not the main purpose of MalwareBytes at all but a must have these days and an excellent product for removing ad trackers and maiware crap.

To stop most popup ads, one usually needs one of the browser extension such as AdBlock and AdBlock Plus etc.

For Safari, try:
https://safari-extensions.apple.com

EDIT:
PS: I understood that it was recommended to avoid using Hotspot Shield that isn't even free as it pretends to be according to users comments and reviews:
https://www.macupdate.com/app/mac/27383/hotspot-shield
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Old Jan 29th, 2017, 04:01 PM   #7
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Thanks. I already use those ad blockers for browsing purposes, but, as mentioned in my post, my problem was not related to browsing at all, but rather having pop up ads in OS X itself, coming on at any time and NOT when I was using Safari or any other browser.

As for HSS, I would completely turn it off and would still get the "bandwidth limit reached" message and I couldn't browse anymore. I was frustrated and contacted their tech support THREE TIMES.

Although I painstakingly and precisely explained the situation, notably that HSS WAS TURNED OFF when I would get their limit reached message, all they could give me (ALL THREE TIMES) was a robotic answer "your limit has been reached, you should consider a paid subscription"...

Anyway, I'm done with HSS !

Marc P.
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Old Jan 29th, 2017, 04:23 PM   #8
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Clearly turning the thing OFF s not doing it for you!!!!!!

You need to UNINSTALL it completely. Which may not be all that easy. Worst case scenario here is that you may need a NUKE 'N' PAVE CLEAN INSTALL OF OSX to finally uxpunge the thing. Personally, I cannot understand why people use this crap at all!! To do so is simply asking for trouble.

Edit... "FREE" is sometimes too high a price!!
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Old Jan 29th, 2017, 05:08 PM   #9
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There is a reason I strongly suggest creating either a clone of the OS or an ASR disk image, at points in time when you know the OS is performing flawlessly.

It is a lot easier either to clone back to the main volume or re-image from the disk image than the Nuke and Pave option, and the final result is the same. You are back to a clean starting point, perhaps in as little as 5 minutes, or certainly in an hour or so.

Last time I had to do this was to rid the OS of the last vestiges of the DropBox desktop app. I still occasionally use DropBox but only access it through via the web.
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Old Jan 29th, 2017, 06:33 PM   #10
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Originally Posted by eMacMan View Post
There is a reason I strongly suggest creating either a clone of the OS or an ASR disk image, at points in time when you know the OS is performing flawlessly.

It is a lot easier either to clone back to the main volume or re-image from the disk image than the Nuke and Pave option, and the final result is the same. You are back to a clean starting point, perhaps in as little as 5 minutes, or certainly in an hour or so.

Last time I had to do this was to rid the OS of the last vestiges of the DropBox desktop app. I still occasionally use DropBox but only access it through via the web.
Ideally, perhaps. But in this case, I strongly suspect that a clone of the system free of the offending software does not exist...... A nuke 'n' pave may be the only remedy!!!

Frankly, a regular nuke 'n' pave is just plain good maintenance.

The caveat with cloning is that it is all to easy to clone the very seeds of the problem you are trying to get rid of!!
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