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Old Jan 28th, 2017, 12:56 PM   #1
sjd
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Macbook Pro - Graphics Issue

My late 2011 MacBook Pro has been giving me display issues. It will give me a split background or vertical stripes. It gets worse when it gets hotter and the fan comes on. The computer runs fine in the background.

MacBook Pro Repair Extension Program for Video Issues - Apple Support

I'm aware of this program but sure enough, it ended a month ago and I've just started to have problems in the last couple of weeks.

Also, I thought it was for AMD graphics cards and mine has the Intel HD 3000.

So my question is, can I just replace the video card or do I have to replace the entire logic board? Any idea on what this is going to cost me? Thanks in advance.
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Old Jan 28th, 2017, 03:11 PM   #2
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I'm aware of this program but sure enough, it ended a month ago and I've just started to have problems in the last couple of weeks.

Contact your closest Apple Store service/tech if you have one close by, or contact Apple Customer Support and check anyway. They just might cover things. Maybe…
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Old Jan 28th, 2017, 04:22 PM   #3
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Contact your closest Apple Store service/tech if you have one close by, or contact Apple Customer Support and check anyway. They just might cover things. Maybe…
Good advice. I have an appointment for Monday.
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Old Mar 2nd, 2017, 12:04 PM   #4
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Well, I have an update and the computer still isn't working right. I went to the Apple Store where they ran a diagnostic test on my MBP which showed that everything was fine except for the hard drive which was failing.

I purchased a new 1.0 TB WD Black 7200 RPM drive and installed it myself. Started it up and the display looked the same as it did before. I took it the Apple Store again where they zapped the PRAM and SMC. It passed all the diagnostic tests again and they installed OSX on it for me. Everything seemed to be working just fine.

Sure enough after working on it for a couple of hours, the fans kicked in and the display went out again, just like before. I let it sit overnight to cool down but now I just get a black screen when I start it up. Anyone have any thoughts? This is beyond frustrating.
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Old Mar 2nd, 2017, 01:31 PM   #5
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Well, I have an update and the computer still isn't working right. I went to the Apple Store where they ran a diagnostic test on my MBP which showed that everything was fine except for the hard drive which was failing.

Well, I guess I would sure question the quality of the Apple Store tech's diagnosis, and especially considering it may even be covered by Apple's own MacBook Pro Repair Extension Program for Video Issues!!!

Check it out and if needed, I'd give the Apple Canada Customer Service a call.
https://www.apple.com/ca/support/mac...o-videoissues/

PS: Did you use the proper temperature sensor if one was needed when replacing the hard drive?? I thought those models used proprietary drives but macsales.com has a "cheater cable" for the temp sensor if needed.





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Old Mar 3rd, 2017, 04:16 PM   #6
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Originally Posted by sjd View Post
Well, I have an update and the computer still isn't working right. I went to the Apple Store where they ran a diagnostic test on my MBP which showed that everything was fine except for the hard drive which was failing.

I purchased a new 1.0 TB WD Black 7200 RPM drive and installed it myself. Started it up and the display looked the same as it did before. I took it the Apple Store again where they zapped the PRAM and SMC. It passed all the diagnostic tests again and they installed OSX on it for me. Everything seemed to be working just fine.

Sure enough after working on it for a couple of hours, the fans kicked in and the display went out again, just like before. I let it sit overnight to cool down but now I just get a black screen when I start it up. Anyone have any thoughts? This is beyond frustrating.
The logic board is bad. Nothing else to it. If Apple won't cover it for you, it's going to be time for a new machine.
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Old Mar 3rd, 2017, 04:16 PM   #7
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Did you use the proper temperature sensor if one was needed when replacing the hard drive?? I thought those models used proprietary drives but macsales.com has a "cheater cable" for the temp sensor if needed.
Does not apply.
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Old Mar 13th, 2017, 12:54 AM   #8
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The logic board is bad. Nothing else to it. If Apple won't cover it for you, it's going to be time for a new machine.
You are correct and Apple did cover it for me. Once again, their customer service has been outstanding. I had my computer back within a few days and it's running like new again.
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