Cannot download iPhone pics to Mac... passcode error? - ehMac.ca
Facebook
Twitter
YouTube
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read


Reply
 
LinkBack Thread Tools Display Modes
Old Jan 5th, 2017, 11:57 AM   #1
New Neighbour
 
Join Date: Jan 2017
Posts: 1
Cannot download iPhone pics to Mac... passcode error?

Hello!

I'm usually the go to tech support for my friend but I just can't solve this one. Hopeing someone can help.

Her iPhone is fully up to date (iOS 10.2) and she's running OSX 10.7.5 on her MBP.

She's trying to upload her pics to her computer. Yes, we'll get the cloud going, but she wants to do it this way first and I don't understand why it's not working. When she plugs in her phone (yes, she clicks trust), she gets an error in Photos and iTunes.

Photos error: Photos in Camera Roll of "MICHY" cannot be imported because the device is locked with a passcode. You must unlock the device to import them.

iTunes error: iTUnes could not connect to the iPon "MICHY" because an invalid response was received from the device.

The thing is, she doesn't have a passcode on her phone. We've troubleshooted a ton. Image Capture also doesn't work. We've re-set up her phone WITH a passcode, tried again, same messages.

This is getting frustrating... and as someone who can usually solve things, I don't know what else to try!

Help wanted! Please!! Thanks, looking forward to it...
keripeacock is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old Jan 5th, 2017, 06:39 PM   #2
Indigent Academic
 
rgray's Avatar
 
Join Date: Feb 2005
Location: the Gulag of E ON
Posts: 7,963
I think you need a later version of OSX on the Mac to talk to iOS 10.2....... in order to run a version of iTunes that can talk to iOS 10.2
__________________
"not all those who wander are lost….." j.r.r. tolkien
rgray is offline   Reply With Quote
Old Jan 7th, 2017, 12:52 AM   #3
Full Citizen
 
Join Date: Jun 2006
Location: The Hammer
Posts: 629
Quote:
Originally Posted by rgray View Post
I think you need a later version of OSX on the Mac to talk to iOS 10.2....... in order to run a version of iTunes that can talk to iOS 10.2
+1
iOS 10 needs at least iTunes 12.5, which if memory serves correctly you need at least 10.9.5 (or later) to run.

BReligion
__________________
"Hell hath no fury, like a woman scorned for Sega. " - Brodie Bruce :: Mallrats ::

:: iMac 20" 2.0 Core 2 Duo
:: Macbook 13.3" 2.0 Core 2 Duo (the wife's)
:: iPhone 5 & iPhone 2G (8GB retired); iPod 5th Gen (80GB)
:: iPad Air WiFi (32GB)
:: Apple TV 1G (160GB), 2x Apple TV (3G), Airport Extreme, Airport Express
BReligion is offline   Reply With Quote
 
Old Jan 7th, 2017, 03:49 PM   #4
Honourable Citizen
 
pm-r's Avatar
 
Join Date: May 2009
Location: Brentwood Bay BC
Posts: 11,561
You might went to have a look or give the iMazing.app a try.

I think some things work in demo type mode:
iMazing and alternatives:
https://www.macupdate.com/app/mac/27830/imazing

PS: A MUCH better alternative to any iTunes backup as well!!!
pm-r is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -4. The time now is 11:17 PM.



Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Copyright © 1999 - 2012, ehMac.ca All rights reserved. ehMac is not affiliated with Apple Inc. Mac, iPod, iTunes, iPhone, Apple TV are trademarks of Apple Inc. Content Relevant URLs by vBSEO 3.6.0 RC 2

Tribe.ca: Urban living in Toronto!