Cannot download iPhone pics to Mac... passcode error? -
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Old Jan 5th, 2017, 11:57 AM   #1
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Cannot download iPhone pics to Mac... passcode error?


I'm usually the go to tech support for my friend but I just can't solve this one. Hopeing someone can help.

Her iPhone is fully up to date (iOS 10.2) and she's running OSX 10.7.5 on her MBP.

She's trying to upload her pics to her computer. Yes, we'll get the cloud going, but she wants to do it this way first and I don't understand why it's not working. When she plugs in her phone (yes, she clicks trust), she gets an error in Photos and iTunes.

Photos error: Photos in Camera Roll of "MICHY" cannot be imported because the device is locked with a passcode. You must unlock the device to import them.

iTunes error: iTUnes could not connect to the iPon "MICHY" because an invalid response was received from the device.

The thing is, she doesn't have a passcode on her phone. We've troubleshooted a ton. Image Capture also doesn't work. We've re-set up her phone WITH a passcode, tried again, same messages.

This is getting frustrating... and as someone who can usually solve things, I don't know what else to try!

Help wanted! Please!! Thanks, looking forward to it...
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Old Jan 5th, 2017, 06:39 PM   #2
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I think you need a later version of OSX on the Mac to talk to iOS 10.2....... in order to run a version of iTunes that can talk to iOS 10.2
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Old Jan 7th, 2017, 12:52 AM   #3
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Originally Posted by rgray View Post
I think you need a later version of OSX on the Mac to talk to iOS 10.2....... in order to run a version of iTunes that can talk to iOS 10.2
iOS 10 needs at least iTunes 12.5, which if memory serves correctly you need at least 10.9.5 (or later) to run.

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Old Jan 7th, 2017, 03:49 PM   #4
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You might went to have a look or give the a try.

I think some things work in demo type mode:
iMazing and alternatives:

PS: A MUCH better alternative to any iTunes backup as well!!!
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