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Old Nov 24th, 2003, 06:55 PM   #1
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I am pretty frustrated right now with rogers and there tech support. I have been having really slow high speed service in the last month. I have not had the time to wait on hold for an hour or so for the techs, I have talked to them twice before and they said it was a problem with the local area network. Both times they said it was resolved. It seems to be the same now but now they say its a problem on my end. I am running a FP G4 iMac with 10.3.1 This problem obviously has been happening before Panther so I dont think it is that. The tech support said I should make sure my firewall is off, I did that and it was already off, he then told me to make sure all fire sharing devices are not on. I have limewire but I barely ever use it and was also off. I did a ping test and reseived the following message:

--- 24.114.16.1 ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss

it could very well be a problem on my end. But I cannot figure it out why it would all of a sudden slow my high speed internet to a crawl. My network settings are all correct. Does anyone have any suggestions to what else I can check? I have no weird programs that I am using, I use safari, iApps, photoshop. Pretty much all of it is apple based software. So again if you have any suggestions it would be most appreciated.


thanks
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Old Nov 24th, 2003, 07:36 PM   #2
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The answer is quite simple really... Rogers Sucks... [img]tongue.gif[/img]

I know, I have Rogers high speed and it is anything but high speed at the moment. Everytime that I call, they say that the problem is on my end, but I always give them the ping times and traceroute paths and times that show the problem to be on their end, but they never listen.

Right now I am just putting up with it as the slowdown mainly occurs during the day when I am at school.

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I can be found in the GTA within 15ft of the following co-ordinates:
43. 47. 063 degrees N:
79. 27. 142 degrees W:

Out the 100Base-T, through the router, off the firewall, over the leased line, across the bridge, down the T1... Nothing but Net.
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Old Nov 24th, 2003, 07:52 PM   #3
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I think the problem lies with 2 things:

a) oversubscribed areas with too many users per node. This results in slower speeds as it is a shared architecture.

b) a few users are using their connection to the max. This is being slowly eliviated by the terminiation and temporary suspention of abusers who go over 500 megs per day of use. (This is the suspected amount that gets your account flagged.)

For more information and maybe some insight visit http://www.rbua.org. They are a forum for Residential Users to discuss their internet providers in Canada.
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Old Nov 24th, 2003, 07:52 PM   #4
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Quote:
The answer is quite simple really... Rogers Sucks...
unfortunately rogers performs well in certain areas, and is slow in others.

i have nothing to complain about with my rogers high speed -
last night in fact i was downloading multiple connections without any problems -

my service is never down, and its just too bad that all the areas cant perform as well.

thats life in the so called space age.
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Old Nov 24th, 2003, 09:25 PM   #5
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I have rogers hi-speed in T.O. at Allen and Finch. I have never been disconested and speed is good. Just ran this test 3 times.

http://speedtest.dewa.com/results.ph...512&recorded=1
Results....
1638kbps
1415kbps
1102kbps
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Old Nov 24th, 2003, 09:49 PM   #6
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mr vermin mine seeems very much like yours, very slow during the day, I dont even try and use it. I have seen dial up. I am not a big downloader, infact I hardly do any downloading unless it is for mac updates, but that deffinetly should not flag me. And about the number of users, there is only one other house on my node, which happens to be my neighbours, and I think they are using it for 2 comptures. So I think I will have to start looking for another highspeed alternative. Any suggestions would be great.
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Old Nov 24th, 2003, 09:53 PM   #7
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Surfing speeds are good on my Rogers High-Speed, but download speeds are a joke. Up to 375k/sec; average of 140k/sec - either not having a dedicated line sucks, or every single server I download from is absolutely slow.
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Old Nov 24th, 2003, 11:21 PM   #8
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Ok, I know that Rogers tries to put the blame on the user if they do not know where the problem actually is or they are not allowed to tell you the exact nature of the problem. How do I know this? Well, I spen 4 years in Tech Support for a Video card company and that was the mandate while I worked there. I was also offered a position at Rogers for their high speed support. Once I took a look inside their tech support area on a tour, I found that it is also their mandate.

In order to find out exactly why Rogers is so slow in my area I got my hands on a chunk of software called Lan Analyst. This will poll the network segment that you give it and tell you how many systems are on it and what services they are running. Tonight I ran it only to find out that there are 79 system connected to my Rogers segment, with 4 of them running FTP servers and 10 of them running WEB servers.

Roland is correct in his statement:
Quote:
a) oversubscribed areas with too many users per node. This results in slower speeds as it is a shared architecture
The problem is that Rogers does not want to admit this problem and constantly tries to fluff this off on the end user because they are deemed to be too uneducated to know the truth.

MrVermin
"an educated customer is Roger's worst nightmare"
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I can be found in the GTA within 15ft of the following co-ordinates:
43. 47. 063 degrees N:
79. 27. 142 degrees W:

Out the 100Base-T, through the router, off the firewall, over the leased line, across the bridge, down the T1... Nothing but Net.
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Old Nov 25th, 2003, 10:26 AM   #9
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Quote:
a) oversubscribed areas with too many users per node. This results in slower speeds as it is a shared architecture
This is why it's great if you can have high-speed without having Cable. For example, Aliant gives you a dedicated line, therefore; you don't share your line with anyone else - unlike Cable, therefore never slowing you down no matter who does what, and who else around you is logged on.
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