trying to print a 25 page Quark document on my G4 400Mhz workstation running OS9.2.2. printing to a Canon Splash Imagerunner and each time I print the document, an “Unknown Error” is returned back from the Desktop Print Monitor. My Quark document is designed in QuarkXPress 5.0 and has multiple graphics and fonts.

Please let me know what is the problem and how to solve it!! Thanks,

my gosh, it could be about a million things.

Are you using Adobe PS or laserwriter 8 as the print driver? Which version?

Any illustrator EPS files in your document?

Have you verified all your fonts for corruption issues?

Can you print other documents to the Splash just fine?

Make sure you have the correct print driver selected and page setup.

As an alternative, you could try writing the document as a PDF and then printing the PDF (provided you have the full version of Acrobat).

Quark. Sigh.

Last week we were troubleshooting the creation of a PDF from Quark (using the internal PDF generator, not the "Print to PDF" feature of OS X).

The damn thing just wouldn't do it... kept giving us one of those stupid "error ## occurred". Drove us absolutely nuts.

I finally figured it out... and had to sit back in stunned amazement. Too many characters in the filename. [img]graemlins/ptptptptptpt.gif[/img]

We just cut it by one letter, and all was fine and dandy.

It's the 21st century now, shouldn't all this be much easier?

M.

TCB...

Unfortunatly... it could be one of many things...

First thing is to narrow the field.... Open a new Quark document. Blank, no text, no graphics... Print with Crops & Reg marks on and reduce to fit paper...If the error occurs, it is your system or the printer. Check yer Chooser and connections...

If it prints fine, then the problems is in the docuement...
Are other documents printing... Luckily, quark only craps out for 3 majoer reasons..

1. Corrupt Fonts...
2. Corrupt Images
3. Corrupt Quark file... {Duh, no kidding, right}

It is actually pretty simple... Quark files, when they corrupt, are usually fatally flawed. Usually you can't even save the file... You can try copy pasting the page elements to a new QX Document... that might work, but I would make sure it is not the fonts or images first...

Open the 25 page file and go under Picture usage... turn off all images so they will not print... If the file prints, either 1 or more images has a bad preview, or clipping path or some type of postscript error...

If the file does not print here... it is probably a font problem... Do a save as so you are working on a copy...
Use the font usage window to turn all fonts to Helvetica or some other font You KNOW WORKS... If the file prints now, you can use process of elimination to find the offending font...


If you can narrow the problem to file, fonts or Photos...
You are half way there...

If it is an imported image causing the problem, it could be an illustrator image, Adobe's forums are full of problems with Illy 10... Photos can have bad clipping paths, or jpeg encoding or Jpeg previews..

Let us know if any of this helps...

Try printing 1 page at a time until you get to the page that is causing th e problem. When you find it, open each of the graphics and do a "Save As". re-import and try again.