I'd press apple on this. If you dont get the result you want, go with the aftermarket guy. Apple will likely never know the difference as they will never crack open the screen anyway. The glass is actually pretty easy to replace. A little heat and it peels right off, and the new glass is fastened with two sided tape.
It's very easy to replace. I've done it a number of times, packing tape and a heat gun or hair dryer are all that's needed. If the OP has gone to an Apple Store with the unit, it's most likely they have recorded the cracked screen against the serial number; any future service would be able to see the cracked screen in the system, see that there is no longer a cracked screen on the unit and that there is no corresponding service to replace the display assembly, hence, the display (or glass in this case) was not an authorized replacement.
__________________ Apple Certified Macintosh Technician (ACMT) / Support Professional (ACSP) MacBook Air (13-inch, Mid 2012) 8GB RAM, 256GB Flash Storage Mac mini (Late 2012) 16GB RAM, Fusion Drive (128GB SSD/750GB 7200RPM) iPad mini 16GB, iPhone 4S 16GB
Call Apple Customer Service, and request Apple Customer Relations/Retention. They can make mountains moved. Heck, I got a new MBP out of them 5 years ago.
It's very easy to replace. I've done it a number of times, packing tape and a heat gun or hair dryer are all that's needed. If the OP has gone to an Apple Store with the unit, it's most likely they have recorded the cracked screen against the serial number; any future service would be able to see the cracked screen in the system, see that there is no longer a cracked screen on the unit and that there is no corresponding service to replace the display assembly, hence, the display (or glass in this case) was not an authorized replacement.
You are giving them too much credit. He won't have a problem. Besides, on a late 2009 he can't have that much applecare left anyway.
Call Apple Customer Service, and request Apple Customer Relations/Retention. They can make mountains moved. Heck, I got a new MBP out of them 5 years ago.
Try it...nothing to lose but your time.
I'll tell you guys a little secret. Service people are not allowed to hang up on you, so provided you are polite (but be firm), just keep asking to speak with a more senior person, and keep talking. They will in most cases get tired of dealing with you and authorize the repair. It may take an hour or two, but be committed and you'll get what you want.
I'll tell you guys a little secret. Service people are not allowed to hang up on you, so provided you are polite (but be firm), just keep asking to speak with a more senior person, and keep talking. They will in most cases get tired of dealing with you and authorize the repair. It may take an hour or two, but be committed and you'll get what you want.
That's pretty much what I did when I got a 2007 MBP logic board replaced, 4 months out of applecare.
You can try another or a few Apple Stores. Numerous people including me had their MacBook fixed after AppleCare had expired. With me, one store was more willing to fix free the MacBook than another Apple store.
You can try another or a few Apple Stores. Numerous people including me had their MacBook fixed after AppleCare had expired. With me, one store was more willing to fix free the MacBook than another Apple store.
This is the plan, unfortunately I work stupid hours so it's hard for me to get to an Apple store. I would have caused a fuss when I went in the first time, but they were swamped and I felt bad for the guy.
I've experienced different service levels at different Apple stores before. Back when I had my iPhone 4 under regular warranty, Apple store in Hillcrest refused to replace the home button that didn't have a tactile click. It worked, you just couldn't feel it. I had to force the Genius rep to compare it to all the other iphones on display as well as his own to show that it wasn't normal. Only then did he begrugingly replace it.
This is the plan, unfortunately I work stupid hours so it's hard for me to get to an Apple store. I would have caused a fuss when I went in the first time, but they were swamped and I felt bad for the guy.
I've experienced different service levels at different Apple stores before. Back when I had my iPhone 4 under regular warranty, Apple store in Hillcrest refused to replace the home button that didn't have a tactile click. It worked, you just couldn't feel it. I had to force the Genius rep to compare it to all the other iphones on display as well as his own to show that it wasn't normal. Only then did he begrugingly replace it.
Don't waste your time going to the Apple Store. Call Apple Canada and keep going up the CS support line until you get a CS code, then take it to the AASP of your choice (closer than an Apple Store?)...
__________________ Apple Certified Macintosh Technician (ACMT) / Support Professional (ACSP) MacBook Air (13-inch, Mid 2012) 8GB RAM, 256GB Flash Storage Mac mini (Late 2012) 16GB RAM, Fusion Drive (128GB SSD/750GB 7200RPM) iPad mini 16GB, iPhone 4S 16GB
Don't waste your time going to the Apple Store. Call Apple Canada and keep going up the CS support line until you get a CS code, then take it to the AASP of your choice (closer than an Apple Store?)...
Yep, that's the only way to do it, why run around? Deal with them one on one and work your way up until you hear an ok we'll do it.
Don't waste your time going to the Apple Store. Call Apple Canada and keep going up the CS support line until you get a CS code, then take it to the AASP of your choice (closer than an Apple Store?)...
This was good advice, thank you. Called them back and pressed the issue. Got escalated to customer relations and they authorized the screen replacement without any fuss. Strangely they can't order an Apple store to replace it so I'll have to get it done through an AASP. The rep will call me back tomorrow to finalize the details.
Linear Mode
