Rogers changes hardware upgrade eligibility to ... 3 months !

CaptainCode

Well I JUST got one yesterday and the guy said that. My plan is $20 + $7 for call display. But if this plan just changed today then I will be calling for a refund of $50.

kevleviathan

Well I bought mine in store on July 11th... it was a Rogers authorized re-seller. Their story was that I could not buy the phone without a data plan, which is bunk, but they said my total cost had to be more than $30/month. So after I caved in for the $30 data plan they let me have the $25 voice plan. I'm going to call on monday to see if I can downgrade it to the $20 plan.

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CaptainCode

I already have a data plan on my account as well. My total cost is well over $30. Too bad the phone support is not open on Saturdays.

ruffdeezy

400 bucks.

dslitedstt

I called Fido retentions 1-888-259-3436 and made them credit back to me the $200 ECF I paid when I ordered my iphone. If you paid an ECF, call them and get it back......

ruffdeezy

That's what I heard too, did you call on Friday to get it back? I'm calling tomorrow morning. Apparently they are closed on weekends.

dslitedstt

Yes ruff, you heard it from me (was Zelda until I registered). They are open on Saturdays, not sure about Sundays, think they are closed that day.

The retention dude told me that they will credit it you insist and persist. Also told me to keep it on the down low, not to mention it to others who paid and may not notice.... nice guy eh?

If you have not yet been billed the ECF your credit will apply to your next bill, HOWEVER, if you have already been billed your ECF then make them apply and instant credit then check you new balance. If you run into any problems, pv me

jackyk

Okay... I dont know what I'm doing wrong here....

I went in to the rogers store to do the hardware upgrade. The guy wouldn't give me the $199 pricing unless I switched to a $60 plan.

So I call customer service and they tell me I am not eligible for an upgrade till March 2009 and that it will cost me $499 for the 8gig today. I've been with Rogers for almost a year now since October 2007.

So my question is:

Are you all just buying the iPhone for $199 and keeping your same plan?

I have a corporate plan... perhaps that's where the trouble is coming from?

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iPhone 8gb 1.1.2
Macbook Pro 15" 2.4 (Penryn)

HowEver

The store wants you to buy the $60 plan so that they get a massive commission on it.

But yes, part of the problem is your corporate plan.

What you should do is phone "customer relations" at Rogers. They are the only reps that can keep you on your current plan and sell you an iPhone for $199/$299 (plus $50 since you aren't likely over the $30/month voice plan threshold).

Same advice as always: if they can't help you, or it's not the plan you want, thank them, hang up, call back later. You never know who you'll get.

It *is* possible that your specific corporate plan no longer exists though. A few weeks back some of the corporate plans were cancelled (existing customers were not affected--some people are still on plans from the Cantel AT&T days). In case you can't re-sign with your current plan, i.e., if it isn't available any more, take the best corporate or other plan available and then switch when there is a better plan. You can do that at _any_ time--5 minutes or 5 months or 5 years after signing up--no charge for switching plans.

You just need to speak with the right department, and a rep that's willing to help.

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jackyk

Is customer relations dept. same as Retentions? I have the Retentions number....

So.... let me just get this straight. If everything goes smoothly it should go like this:

1. Call customer relations
2. Request to hardware upgrade but stay on same plan
3. Resign 3 years, get 8gig iPhone for $199 (I'm assuming everyone is resigning 3 years for the promotion pricing?)

This seems almost impossible. But I'll keep trying! Perhaps I should wait till my contract is up this October to renegotiate a new, NON-Corporate plan plus the iPhone.... I'd hate to cancel early and get a crappy consumer plan just to get the $199

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iPhone 8gb 1.1.2
Macbook Pro 15" 2.4 (Penryn)