Rogers is run by a bunch of monkeys

benk · Mar 24th, 2008, 12:21 PM

Ok, so this isn't exactly a post about my iphone, but it involves my iphone. I'm also venting a bit here and want it all on record. I just have to say that I think Rogers is run by a bunch of monkeys (or at least they employ monkeys).

I got an iphone last week and I went to a Rogers store to sign up for a simple pay as you go service (Note: Only deal with Rogers by phone since the stores are actually just resellers and charge extra fees. My mistake, I didn't know). When I signed up for the service, I also wanted to port my old number over. They told me it would take 24hrs and they gave me a temporary number in the mean time. I added $10 initially to my account.

It turns out that the person who I dealt with at the Rogers store didn't port my number over properly, so I called Rogers and they fixed it for me, it actually only took about 3hrs for the number to work. BUT, what I found out later was that when you change numbers with Rogers under pay as you go, you also lose your entire balance. So when the number was ported over, Rogers took my entire $10 balance that I had on my temp number. This doesn't make any sense at all!

I called Rogers to ask about this and they told me it's their policy and that I should have used up my remaining balance on my temporary number! How exactly am I supposed to do that if my temp number is only supposed to work for 24hrs? I fussed enough to get it all back though but I shouldn't have to.

Also, when the new number was ported in, I was no longer billed as a new customer and so I was being charged 15 cents/text message instead of 7 cents/text message which I should be charged for the first year. I had to fuss again to get them to fix that as well.

So, the moral of the story: Don't deal with a Rogers store if you can avoid it, make sure you keep a very close eye on everything that Rogers charges you for.

And is it just me or is the Rogers website the worst piece of *** you've ever had to navigate?

guytoronto · Mar 24th, 2008, 12:30 PM

Rogers doesn't care about Pay-As-You-Go customers.

I've been on the inside, and know, PAYG customers are just something they have to tolerate. Rogers has the most expensive PAYG rates. The PAYG policies are very consumer-unfriendly. And it's all because PAYG customers are NOT a reliable revenue source.

Can you really blame them for not caring?

keebler27 · Mar 24th, 2008, 01:00 PM

ok...so they messed up and fixed the problem and you're still mad at them?

you need a hug

Oakbridge · Mar 24th, 2008, 01:40 PM

Based on most of their business decisions, I think that the monkeys of the world should be outraged to be compared to Rogers.

hayesk · Mar 24th, 2008, 02:43 PM

Rogers is not run by a bunch of monkeys, Rogers hires a bunch of monkeys. Rogers is run by some savvy business folk that know how to get more money out of customers than they deserve.

Call again, and demand the rate be dropped to 7 cents like they promised you.

I agree about Pay as You Go - they don't care - there's no money in that scheme. Telus has the best Pay as You Go plans, but unfortunately, the crappiest phones.

JustAMacUser · Mar 24th, 2008, 04:52 PM

Just so you know, earlier this year I was with Fido. I bought a prepaid Rogers SIM card off eBay. Got a new number, tried it out for a few weeks, then ported my real cell number (with Fido) to my Rogers account. My Rogers balance was transferred properly from the original prepaid number to my ported number without any difficulty or questions from the CSRs. In fact, the CSRs said it wouldn't be a problem before I even requested it.

Adrian. · Mar 24th, 2008, 05:13 PM

I will hug you!

jawknee · Mar 24th, 2008, 05:42 PM

	Quote:			Originally Posted by hayesk
	Rogers is not run by a bunch of monkeys, Rogers hires a bunch of monkeys. Rogers is run by some savvy business folk that know how to get more money out of customers than they deserve.

You should probably pick a word with more negative connotations to describe Rogers. I think most of their business practices are designed to draw milk from a stone.

ruffdeezy · Mar 24th, 2008, 06:27 PM

I had problems porting a number too, not to pay as you go though. Sucks you lost the $10, good thing thats all it was. But it is so frustrating when you have to continually call to take care of stuff that shouldn't be a problem and if you email them about it, they will just say please call in.

dona83 · Mar 24th, 2008, 09:43 PM

Please don't insult monkeys like this.

Comparing them to Rogers? That's low man.

Mar 24th, 2008, 12:21 PM	#1
benk Full Citizen Join Date: Dec 2007 Location: Kingston, ON Posts: 63	Rogers is run by a bunch of monkeys Ok, so this isn't exactly a post about my iphone, but it involves my iphone. I'm also venting a bit here and want it all on record. I just have to say that I think Rogers is run by a bunch of monkeys (or at least they employ monkeys). I got an iphone last week and I went to a Rogers store to sign up for a simple pay as you go service (Note: Only deal with Rogers by phone since the stores are actually just resellers and charge extra fees. My mistake, I didn't know). When I signed up for the service, I also wanted to port my old number over. They told me it would take 24hrs and they gave me a temporary number in the mean time. I added $10 initially to my account. It turns out that the person who I dealt with at the Rogers store didn't port my number over properly, so I called Rogers and they fixed it for me, it actually only took about 3hrs for the number to work. BUT, what I found out later was that when you change numbers with Rogers under pay as you go, you also lose your entire balance. So when the number was ported over, Rogers took my entire $10 balance that I had on my temp number. This doesn't make any sense at all! I called Rogers to ask about this and they told me it's their policy and that I should have used up my remaining balance on my temporary number! How exactly am I supposed to do that if my temp number is only supposed to work for 24hrs? I fussed enough to get it all back though but I shouldn't have to. Also, when the new number was ported in, I was no longer billed as a new customer and so I was being charged 15 cents/text message instead of 7 cents/text message which I should be charged for the first year. I had to fuss again to get them to fix that as well. So, the moral of the story: Don't deal with a Rogers store if you can avoid it, make sure you keep a very close eye on everything that Rogers charges you for. And is it just me or is the Rogers website the worst piece of *** you've ever had to navigate?

Mar 24th, 2008, 12:30 PM	#2
guytoronto Honourable Citizen Join Date: Jun 2005 Location: Toronto Posts: 4,799	Rogers doesn't care about Pay-As-You-Go customers. I've been on the inside, and know, PAYG customers are just something they have to tolerate. Rogers has the most expensive PAYG rates. The PAYG policies are very consumer-unfriendly. And it's all because PAYG customers are NOT a reliable revenue source. Can you really blame them for not caring? __________________ I've lost my pants.

Mar 24th, 2008, 01:40 PM	#4
Oakbridge Honourable Citizen Join Date: Mar 2005 Location: Oakville Posts: 1,378	Based on most of their business decisions, I think that the monkeys of the world should be outraged to be compared to Rogers. __________________ Steve Smith Oakbridge Information Solutions ssmith@oakbridge.ca Master Daylite Partners Certified Daylite Trainers FileMaker Business Alliance MoneyWorks Consultants

Mar 24th, 2008, 05:13 PM	#7
Adrian. Honourable Citizen Join Date: Nov 2007 Posts: 4,030	I will hug you! __________________ MBP 2.4 GHZ iPad 32Gb WiFi+3G iPhone 4 16GB Airport Express

Mar 24th, 2008, 09:43 PM	#10
dona83 Honourable Citizen Join Date: Jun 2005 Location: Mission BC Posts: 5,244	Please don't insult monkeys like this. Comparing them to Rogers? That's low man. __________________ eMac G4 1.25Ghz (six years young) - Dell Vostro V13 Intel SU7300 - iPhone 3GS 16 GB Black Fido "There are only two great tragedies in life, one is to lose your heart's desire, the other is to gain it." -George Bernard Shaw.

Mar 24th, 2008, 01:00 PM	#3
keebler27 Honourable Citizen Join Date: Jan 2007 Posts: 1,283	ok...so they messed up and fixed the problem and you're still mad at them? you need a hug

Mar 24th, 2008, 02:43 PM	#5
hayesk Honourable Citizen Join Date: Mar 2000 Location: Nepean, ON, Canada Posts: 1,881	Rogers is not run by a bunch of monkeys, Rogers hires a bunch of monkeys. Rogers is run by some savvy business folk that know how to get more money out of customers than they deserve. Call again, and demand the rate be dropped to 7 cents like they promised you. I agree about Pay as You Go - they don't care - there's no money in that scheme. Telus has the best Pay as You Go plans, but unfortunately, the crappiest phones.

Mar 24th, 2008, 04:52 PM	#6
JustAMacUser Full Citizen Join Date: Oct 2007 Posts: 571	Just so you know, earlier this year I was with Fido. I bought a prepaid Rogers SIM card off eBay. Got a new number, tried it out for a few weeks, then ported my real cell number (with Fido) to my Rogers account. My Rogers balance was transferred properly from the original prepaid number to my ported number without any difficulty or questions from the CSRs. In fact, the CSRs said it wouldn't be a problem before I even requested it.

Mar 24th, 2008, 06:27 PM	#9
ruffdeezy Full Citizen Join Date: Mar 2008 Location: Vancouver Posts: 446	I had problems porting a number too, not to pay as you go though. Sucks you lost the $10, good thing thats all it was. But it is so frustrating when you have to continually call to take care of stuff that shouldn't be a problem and if you email them about it, they will just say please call in.

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