I purchased a computer from a selller on here recently and the screen is completely black. After going through the process on the apple support page he wants me to send it back to him.
I'm a little uncomfortable doing this, as I would be without the COD money and the computer and I would be paying to ship it to him which doesn't seem fair.
On a side note the computer did not come with a power cord which I was fairly upset about as I had assumed any computer sold would come with a power cord, while checking everything else because you really can't take things for granted, but I have purchased a power cord now.
What is the proper action to take now? Should I send it? What should I demand ask for? At this point I would simply like to distance myself from this computer receive a refund and purchase another through the board but I realize that is probably not within my rights. Oh and if anyone has a golden solution to display issues please let me know.
thanks for any advice you can give,
p.s. I don't think I'll be saying who it is quite yet, as he is still participating in a dialogue albeit not to my satisfaction.
I bought the computer working. Normal cosmetic wear, but everything was supposed to be working. I checked on all the specs before agreeing to purchase I just assumed it would come with a power cord.
My seller was fairly new, although he was selling a number of computers 5+ so feedback wasn't available. So far he has responded to all of my questions in a short and unsatisfactory manner--but he has responded.
I really like this board and I'm not trying to paint the whole board as bad, but my experience with this one computer/seller has been incredibly frustrating.
I can't find a mini vga to vga cord to use a std display and none of the local places; radioshack, futureshop sell them. But that would be ideal then i could try to find a hardware diagnostics cd online and check it out.
Sorry about not including the model info., today has been quite stressful, I purchased the computer for my girlfriend (I have a g4 pb) and needless to say she is not happy.
the computer is;
900mhz (or at least is supposed to be, no way to test currently)
logic board repair done """""""""""""""""""""""""""""""""""""""""""""""""" """""""""""""
supposed to have 10.4 and to have come with receipt for OS and with Office (came on burnable disk~)
If anyone knows of any way to fix this myself, beyond the apple support page as i've tried resetting the pmu and booting from disc, i would really appreciate the help
p.s. i think the music i hear on bootup is the tiger setup video,
serial sent, if it is for the logicboard apparently it was done, but i'd appreciate any help/advice you can give.
p.s. what recourse do I have at this point with a non functioning computer, am I within my rights as a buyer/consumer to demand a refund?
This was a used machine when purchased - presumably it does not have Applecare.
The only warranty that you have is the warranty given by the seller with the machine when it was advertised and sold. Normally, a warranty will say "repair, replace or refund at the seller's discretion." which means that the seller can decide to repair it - the buyer does not have the right to demand a refund or a replacement machine under the warranty.
IF the unit arrived DOA and had never worked, then the buyer is in a position to claim that the purchase contract was not fulfilled, for non-delivery of the promised goods (a working machine) and may be able to claim a refund for breach of contract.
However, there is nothing that says that the seller must pay for shipping either way. It is the buyers obligation to return the product for repair or for refund unless there are contract terms in place that say otherwise.
Well it is DOA as far as I am concerned. With a non working display. And well its good to know that warranty doesn't cover shipping by law I don't think its right to receive (not a month or a wekk later but on arrival) a non working item and be expected to pay for shipping back to the seller.
I didn't expect a warranty I did expect what was promised a used--but fully functional machine and I did not receive what was promised. Again I think the shipping thing isn't right, as in i'm out the shipping both ways because i received a DOA machine, but if thats the letter of the law than i'll have to live with it.
It isnt the letter of the law, but usually the buyer takes a bit of a loss on shipping fees, unless the seller is nice enough to fix it.
You know I saw that ad and was mulling it over a little.
I just cannot recomend buying a laptop through the mail, unless its from the manufacturer or still has manufacturer guarentee still working.