Keep some jobs at home - redirect phone support to Canada??
Got this in the email this morning
A lot of us do not realize this option is open to us.
Any time you call an 800 number (for a credit card, banking, charter communications,
health and other insurance, computer help desk, etc. ) and you find that you're talking
to a foreign customer service representative (with an accent, difficult to understand
perhaps in India, Philippines, etc), Please consider doing the following:
After you connect and you realize that the Customer Service Representative is
not working in Canada (you can always ask, if you are not sure about the accent),
please, very politely this is not about trashing other cultures
Say, "I'd like to speak to a Customer Service Representative in Canada."
The rep might suggest talking to his/her manager, But, again, politely say, "Thank you, but I'd like to speak to a Customer Service Representative in Canada .."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA .
That's the rule and the LAW.
It takes less than one minute to have your call re-directed to Canada .
Tonight when I got redirected to a Canadian Rep, I asked again to make sure
- and yes, she was from Calgary ..
Imagine what would happen if every Canadian Citizen insisted on talking to only
Canadian phone reps, from this day on.
Imagine how that would ultimately impact the number of Canadian jobs that would need to be created ASAP.
If I tell 10 people to consider this and you tell 10 people to consider doing this -
see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You will get correct answers, good advice, and solutions to your problem - in real English.
If you agree, please tell 10 people you know, and ask them to tell 10 people they know....etc...etc
Far too often I have to get a manager online when a rep insists it's one way in marginal English and I KNOW they are wrong. Don't have time for ESL lessons.
Thoughts on the issue and the campaign?
I do think there are enough Canadians that might appreciate the extra work even if the wages are miserable, especially if they can work from home.
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I agree that it is an option worth considering, keeping in mind that if successful, the end result is likely to be driving the cost of service up on your invoice in future months. You can bet your sweet bippy the companies involved will not eat the extra costs incurred to hire all Canadian phone reps.
FWIW I had to deal with QWest in the US on several occasions. Always got an American rep. That said a black Alabama accent can be every bit as hard to understand as an East Indian one.
I do find the Telus routine of sloughing customers off to India or Pakistan quite irritating.
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My first thought is: this is bogus (anything that ends with "pass this on to 10 of your friends" is a red flag to me). Is this *really* the law? I doubt it.
Second thought: this reads SO MUCH like all those g-d subtly racist emails that -and sorry but in my experience it has been true 100% of the time - seniors keep sending around to get one another riled up.
My third thought: at least in Nova Scotia, the 'call centre' phenomenon has been a joke as an employment scheme. Most of these international bodies finagle tax breaks, or payroll supplements or other incentives from the provincial government to set up shop, and inevitably close their doors in the space of a few short years, ultimately contributing nothing to the long-term viability of the economy.
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