Keep some jobs at home - redirect phone support to Canada?? - ehMac.ca
Facebook
Twitter
YouTube
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read


Reply
 
LinkBack Thread Tools Display Modes
Old Aug 18th, 2011, 09:21 AM   #1
Assured Advertiser
Honourable Citizen
 
MacDoc's Avatar
 
Join Date: Nov 2001
Location: Planet Earth.....on FASTER boil :-(
Posts: 30,836
Keep some jobs at home - redirect phone support to Canada??

Got this in the email this morning

Quote:
A lot of us do not realize this option is open to us.
Any time you call an 800 number (for a credit card, banking, charter communications,
health and other insurance, computer help desk, etc. ) and you find that you're talking
to a foreign customer service representative (with an accent, difficult to understand
perhaps in India, Philippines, etc), Please consider doing the following:

After you connect and you realize that the Customer Service Representative is
not working in Canada (you can always ask, if you are not sure about the accent),
please, very politely this is not about trashing other cultures

Say, "I'd like to speak to a Customer Service Representative in Canada."

The rep might suggest talking to his/her manager, But, again, politely say,
"Thank you, but I'd like to speak to a Customer Service Representative in Canada .."
YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN CANADA .
That's the rule and the LAW.


It takes less than one minute to have your call re-directed to Canada .

Tonight when I got redirected to a Canadian Rep, I asked again to make sure
- and yes, she was from Calgary ..

Imagine what would happen if every Canadian Citizen insisted on talking to only
Canadian phone reps, from this day on.

Imagine how that would ultimately impact the number of Canadian jobs that would need to be created ASAP.

If I tell 10 people to consider this and you tell 10 people to consider doing this -
see what I mean...it becomes an exercise in viral marketing 101.

Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You will get correct answers, good advice, and solutions to your problem - in real English.

If you agree, please tell 10 people you know, and ask them to tell 10 people they know....etc...etc
Far too often I have to get a manager online when a rep insists it's one way in marginal English and I KNOW they are wrong. Don't have time for ESL lessons.

Thoughts on the issue and the campaign?

I do think there are enough Canadians that might appreciate the extra work even if the wages are miserable, especially if they can work from home.
__________________
In Australia and the web site is out of date.
Lots of good deals on Retinas, previous high end MacPros and current MacPro 6 core bundles in stock. macdoc@macdoc.com
MacDoc is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old Aug 18th, 2011, 10:15 AM   #2
Honourable Citizen
 
Macfury's Avatar
 
Join Date: Feb 2006
Location: Toronto Proper
Posts: 28,862
You know, if the rep is handling my call well, I don't care where they're from--but when they're reading their lines from a cue card, I will try that option next time
__________________
"My life is my own."

MacPro, 1,1 3.0 GHZ
Macfury is offline   Reply With Quote
Old Aug 18th, 2011, 10:49 AM   #3
Resident Curmudgeon
 
SINC's Avatar
 
Join Date: Feb 2001
Location: Central Alberta
Posts: 69,058
Send a message via AIM to SINC
I agree that it is an option worth considering, keeping in mind that if successful, the end result is likely to be driving the cost of service up on your invoice in future months. You can bet your sweet bippy the companies involved will not eat the extra costs incurred to hire all Canadian phone reps.
__________________
Visit my website:
St. Albert's Place On The Web
(Over 1.7 million folks have.)
SINC is offline   Reply With Quote
Old Aug 18th, 2011, 11:18 AM   #4
Honourable Citizen
 
Join Date: Nov 2006
Posts: 13,744
FWIW I had to deal with QWest in the US on several occasions. Always got an American rep. That said a black Alabama accent can be every bit as hard to understand as an East Indian one.

I do find the Telus routine of sloughing customers off to India or Pakistan quite irritating.
__________________
I retain all rights to photo-images I have posted on ehMac. They were posted that other members of the community could enjoy them. They may not be used or sold in any other way without my written consent.

It's Un-Canadian to oppose a warming trend.
eMacMan is offline   Reply With Quote
Old Aug 18th, 2011, 11:40 AM   #5
Honourable Citizen
 
dona83's Avatar
 
Join Date: Jun 2005
Location: Surrey, B.C.
Posts: 6,450
Send a message via AIM to dona83
I bought ProSupport on my Dell specifically to be able to speak to a North American technical support representative.

Thanks for the tip though.
__________________
2009 iMac 20", iPhone 4S for the wife and I, too many iPads

Are you backed up??? If so, why? Psyllium Fibre is not free but will do wonders!
dona83 is offline   Reply With Quote
Old Aug 18th, 2011, 12:08 PM   #6
Honourable Citizen
 
CubaMark's Avatar
 
Join Date: Feb 2001
Location: Zacatecas, México
Posts: 11,691
Send a message via AIM to CubaMark
Quote:
Originally Posted by MacDoc View Post
Got this in the email this morning

(SNIP)

Thoughts on the issue and the campaign?
My first thought is: this is bogus (anything that ends with "pass this on to 10 of your friends" is a red flag to me). Is this *really* the law? I doubt it.

Second thought: this reads SO MUCH like all those g-d subtly racist emails that -and sorry but in my experience it has been true 100% of the time - seniors keep sending around to get one another riled up.

My third thought: at least in Nova Scotia, the 'call centre' phenomenon has been a joke as an employment scheme. Most of these international bodies finagle tax breaks, or payroll supplements or other incentives from the provincial government to set up shop, and inevitably close their doors in the space of a few short years, ultimately contributing nothing to the long-term viability of the economy.
__________________
Why does the U.S.A. allow some terrorists to walk free in Miami, while imprisoning anti-terrorist fighters? (Washington Post)
The Cuban Revolution as Socialist Human Development Brill Books (Amazon Paperback)
CubaMark is offline   Reply With Quote
Old Aug 18th, 2011, 12:17 PM   #7
Assured Advertiser
Honourable Citizen
 
MacDoc's Avatar
 
Join Date: Nov 2001
Location: Planet Earth.....on FASTER boil :-(
Posts: 30,836
Just the messenger.
The poster however does go out of the way about it being positive to Canadian jobs rather than a cultural diss.
__________________
In Australia and the web site is out of date.
Lots of good deals on Retinas, previous high end MacPros and current MacPro 6 core bundles in stock. macdoc@macdoc.com
MacDoc is offline   Reply With Quote
Old Aug 18th, 2011, 12:29 PM   #8
Citizen
 
MazterCBlazter's Avatar
 
Join Date: Sep 2008
Posts: 4,377
.

Last edited by MazterCBlazter; Oct 14th, 2012 at 04:06 PM.
MazterCBlazter is offline   Reply With Quote
Old Aug 18th, 2011, 01:12 PM   #9
Full Citizen
 
Join Date: Dec 2010
Location: Toronto
Posts: 552
It's bogus. There's no such law. This is a piece of US spam someone has copied and pasted "Canada" into.

snopes.com: Foreign Call Centers Must Transfer Customers to U.S. Reps?
Liam@Large is offline   Reply With Quote
Old Aug 18th, 2011, 01:16 PM   #10
Honourable Citizen
 
Jason H's Avatar
 
Join Date: Feb 2004
Posts: 1,742
Ummmm I don't think being connected to a Canadian call centre is going to decrease the chances of taking to somebody with an indecipherable accent and/or no grasp on the language.
Jason H is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Skype Home Phone Advice Adrian. Everything Else, eh! 0 Jun 10th, 2009 02:05 PM
Rogers Home Phone Service Launched Ohenri Everything Else, eh! 7 Jul 3rd, 2005 12:33 AM


All times are GMT -4. The time now is 11:10 PM.



Copyright © 1999 - 2012, ehMac.ca All rights reserved. ehMac is not affiliated with Apple Inc. Mac, iPod, iTunes, iPhone, Apple TV are trademarks of Apple Inc. Content Relevant URLs by vBSEO 3.6.0 RC 2

Tribe.ca: Urban living in Toronto!