Are Rogers collection efforts border-lining on harassment? - rant - ehMac.ca
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Old Jun 3rd, 2010, 09:16 AM   #1
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Are Rogers collection efforts border-lining on harassment? - rant

Warning RANT ....

My Rogers cable/internet bill is due on the 18th of the month and I usually pay it by the due date or shortly after. This month I forgot to pay it on the due date and starting one week after it was due Rogers started to call. I answered the first phone call because I was home - "This is Rogers calling, please hold ..." the computer lady told me 3 times, so I did for a couple of minutes and nobody came on line to speak with so I hung up.

I knew what the call was for, a "pleasant reminder" my bill was overdue and if I wanted they would gladly settle this with a credit card payment. Since I wasn't able to speak to anyone, it just reminded me that I was on the Rogers Collections Department's radar and I better do something, so I did and I paid my bill the next day.

I didn't panic, mainly because my my bill is only $120. You figure they would be satisfied with reminding me to pay my bill once and call again a week later if nothing was done.

Not Rogers.

Starting with that first phone call that I did try to answer, Rogers called on an average of 4 times a day - in the morning, after lunch, just after supper and then later in the evening - for the next 5 days. We were unavailable for most of the calls so their robo-caller just left a message to call their phone number (which I have once and I have better things to do than waste my time jumping through their phone queues to talk to a human, especially since I have already paid my bill and I don't need to make arrangements to pay). Twice I picked up to be ignored as before. Finally, the phone calls just stopped which means that the electronic payment I sent earlier in the week was finally credited to my account.

So, pay your Rogers bill on time or they will hunt you down and relentlessly phone you until you do
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Old Jun 3rd, 2010, 09:42 AM   #2
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Am I missing something here?

When I signed my contract with Telus, I agreed to pay my bill on or before the due date. If I don't, they can take whatever action they deem necessary to collect. I pay my bill on time, every time to ensure that does not happen.

Your complaint should be with yourself, not Rogers as it was you who was late with the payment.
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Old Jun 3rd, 2010, 10:01 AM   #3
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I see no issue with Rogers' collection efforts. If you are routinely delinquent in your payments, and it certainly seems you are, they are well within their rights to contact you to receive overdue payment. If you can't be bothered (or are incapable), to pay your bills on time, perhaps you should only use prepaid services.
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Old Jun 3rd, 2010, 10:15 AM   #4
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My billing period with Rogers ends the 13th, but I get paid the 15th which is when I pay my bills. Sometimes the payment hasn't been processed before I get a reminder text message that my payment is overdue. I think it's great - or it would be had I actually forgotten to pay.
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Old Jun 3rd, 2010, 10:23 AM   #5
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They come after me when I let the bill slide as well, but like SINC says, I agreed to pay on time. I accept the late fee as a sort of convenience cost. The only thing I don't like is that they also ask me if I'm going to pay next month's bill early--my reply, always, is a succinct "NO."
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Old Jun 3rd, 2010, 10:29 AM   #6
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On a side note, the one or two times I've forgotten to pay my bill, I don't hear anything from Rogers until I see it on the next statement, as well as an interest charge. Perhaps I don't get nagged as the account is in good standing?
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Old Jun 3rd, 2010, 10:31 AM   #7
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Originally Posted by john clay View Post
on a side note, the one or two times i've forgotten to pay my bill, i don't hear anything from rogers until i see it on the next statement, as well as an interest charge. Perhaps i don't get nagged as the account is in good standing?
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Old Jun 3rd, 2010, 10:41 AM   #8
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If you are routinely delinquent in your payments
Paying within a few days of an arbitrary due date is not "delinquent". Delinquent is not paying for several months. If they always get their money, calling all the time is totally unnecessary.

Besides, the Simon is getting repeated calls from Rogers AFTER he's already paid!
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Old Jun 3rd, 2010, 11:07 AM   #9
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Besides, the Simon is getting repeated calls from Rogers AFTER he's already paid!
Assuming this is the sole reason they're calling. Maybe they just want to chat about the fact that this individual has a repeat habit of not paying his bills on time. Remember that all this started because he's late paying the bills. I'm not judging, but it seems to me that if he paid his bills on time, like he said he would, he wouldn't be receiving calls in the first place.
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Old Jun 3rd, 2010, 12:21 PM   #10
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I already know that I have a tendency to forget to pay bills on time, so I have all my utilities billed directly to my credit card. As a result, none of my paid bills are ever late, and then I only have to concern myself with paying off the credit card at the end of each month. Works for me.
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