Today, I realized that an e-mail query I made to a Toronto Apple retailer remains unanswered after more than two weeks.
I find that, despite retailers' emphasis on their electronic storefronts, I still receive fairly few responses to e-mail queries--or responses so tardy that the answer is a moot point. Sometimes it seems selective: If they don't have what I want to buy, why should they bother to respond?
On the other hand, a phone call always gets me the info I need.
What are your experiences?
Note: Before anyone else says it, CanadaRam always responds promptly to e-mail.
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For sure, many retailers don't respond timely if at all). I don't think they understand the immediacy of someone sitting at their computer with their credit card in hand. The lack of a quick response is a lost sale.
Some are very good at the responses, and the ones that are usually end up getting my money even in cases where I was "just looking".
Very hit and miss. Usually the phone or in person works much better and faster.
Some businesses evidently believe an email contact should be listed but not taken seriously. Perhaps it's some unconscious extension of the triviality of most chat and texting content? Probably not - there's no excuse for shoddy business communications practices like that.
phone is the best. Unless they're an internet storefront like canadaram, email is the worst way to contact any of them.
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In my experience thou most will reply with 24-48 hours.. if not I tend to move to another retailer that will...
If a company cannot reply to an email promptly in this era; what else is messed up with them. There are several different Mac retailers out there that could surely get back to you in a few hours without a problem.
I agree completely, a lot of businesses (and individuals) treat emails as "I will respond when it's convenient for ME", i.e. they get a lot lower priority than a phone call (which you have to deal with right away or the caller won't go away). It seems to be the way society deems acceptable, so what do you do?
I thought I would give the same Apple retailer a quick shot at quoting on something. Phoned mid-afternoon and nobody picked up the phone, but they would be delighted if you left a message or e-mailed them. Once again, no response by day's end.
(Not Carbon Computing, by the way.)
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"My life is my own."
Mac Pro 3.0 GHz, Intel Mac Mini 1.83 GHz, 2.16 GHz White MacBook, G4 14" 1.33 GHz iBook, G4 12" 768 MHz laptop,
Similar issue with Canada Computer. Figured if they could not be bothered responding to an eMail I would be SOL if I had any sort of problem. Ended up spending a bit extra at Memory Express who are at least with in driving distance.
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