Calgary Toddler Dies After Family Calls 911 On Internet Phone - Page 7 - ehMac.ca
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Old May 5th, 2008, 08:36 PM   #61
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Ahhh....so some risks are acceptable (living on an island with limited access to services and routine disruptions in power), but others are not (having a VOIP phone). Good ol' SINC wisdom!
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Old May 5th, 2008, 09:03 PM   #62
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I can't speak for Vonage or other VOIP service providers, but we ditched Bell for Videotron's telephone service last year and the cable modem they sold us has a backup battery that will last for 8 hours, so phone calls will reach the outside in the instance of a power outage. Like phone lines, power does not affect cable from sending or receiving signals.

We also have a cell phone in the odd (an unlikely) chance the power will go out any considerable time beyond that.
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Old May 5th, 2008, 09:28 PM   #63
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Good ol' SINC wisdom!
Glad you are coming around to positive thinking, gt.
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Old May 5th, 2008, 09:56 PM   #64
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I can't speak for Vonage or other VOIP service providers, but we ditched Bell for Videotron's telephone service last year and the cable modem they sold us has a backup battery that will last for 8 hours, so phone calls will reach the outside in the instance of a power outage. Like phone lines, power does not affect cable from sending or receiving signals.

We also have a cell phone in the odd (an unlikely) chance the power will go out any considerable time beyond that.
I made a point in my post that the cable internet here doesn't work when the power is out — something to do with the type of equipment needed to wire up our island. This comes directly from the mouth of one of our local cable guys. If you say it works elsewhere without power, I'll take your word for it. I guess most people wouldn't normally be able to test that out since if they don't have any power their TV doesn't work anyway.

I understand that the reason phone lines operate during an outage is that there is a small amount of voltage sent along the line, so I guess it would be the same for cable lines then?
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Old May 6th, 2008, 09:04 AM   #65
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Nope: That was corporate trying to blame the customer in order to cover their a$$sets. Given that these folks had lost a child that is about as slimy as it gets!

According to todays Calgary Sun the last 2 or 3 invoices had been mailed to the correct address.
Really? What internet service still has paper invoices? Mine are emailed to me and direct deposited out of my CC every month, along with a 911 limitation notice. This is with Vonage, I guess Comwave could be different. But when signing up for Comwave you have to agree to their terms and conditions and guess what is #1:

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1.0 Emergency Services- 911 Dialing through VoIP (Voice Over IP) services

1.01 Non-Availability of Traditional 911 or E911 Dialing Service.
Comwave offers on its iPhone service a form of 911 Dialing service (911 Dialing) that is similar to traditional 911 (911) service but has some important differences and limitations when compared with enhanced 911 Dialing service (E911) available in most locations in conjunction with traditional telephone service. With both traditional 911 and E911 Dialing service, your call is sent directly to the nearest emergency response center. In addition, with E911 Dialing service, your call back number and address are visible to the emergency response center call-taker. With iPhone’s 911 Dialing service, your call is sent to a national emergency call center. The call center. operator will confirm your location information and then transfer your 911 call to the emergency response center. nearest your location. You should be prepared to confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if disconnected, you should dial 911 again.

1.02 Registration of Physical Location Required
You should ensure your location information, when registered with Comwave, is kept current at all times. In case you are not able to speak during the 911 call, the call taker would dispatch emergency response vehicles to your last registered address. You need to update your 911 Dialing information if you move your device to a different location and if you add a new line to your account. To update or verify your 911 Dialing information you will need to log into the 911 section of the my account web portal at the Comwave website. Your 911 Dialing service is activated when you subscribe to Comwave iPhone service.
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Old May 6th, 2008, 10:42 AM   #66
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Really? What internet service still has paper invoices? Mine are emailed to me and direct deposited out of my CC every month, along with a 911 limitation notice. This is with Vonage, I guess Comwave could be different. But when signing up for Comwave you have to agree to their terms and conditions and guess what is #1:
Yeah, I have to say that doesn't sound right. I don't even get an e-invoice from Vonage, I just get an e-mail saying that the payment has successfully been charged to my Visa.
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Old May 6th, 2008, 03:16 PM   #67
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Land lines better than VoIP for 911: expert

Discussion of the issue yesterday on cbc.ca. The ensuing reader comments are loaded with some detailed technical pros and cons on the issues around using VOIP and VOC for 911 services.
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Old May 6th, 2008, 03:52 PM   #68
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Land lines better than VoIP for 911: expert

Discussion of the issue yesterday on cbc.ca. The ensuing reader comments are loaded with some detailed technical pros and cons on the issues around using VOIP and VOC for 911 services.
Love some of the comments below the article.
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